Title: Vista Caribe Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Vista Caribe Travelers can unwind by the ocean or enjoy the outdoor pool at this welcoming hotel near Playa del Carmen Main Beach, where breakfast is worth savoring ## Photo gallery for Vista Caribe ![On the beach, white sand - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/64c093d4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/c821609f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/75e1593c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 1 Bedroom | Bed sheets - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Vista Caribe (Playa del Carmen)](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/607863c2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Vista Caribe blends Caribbean charm with modern comfort. Guests appreciate the ocean views while dining at the on-site restaurant serving international cuisine. The property features both a standard outdoor pool and a separate children's pool, making it ideal for family stays. ## Reviews 6.2 ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Bar £57 includes taxes & fees 26 Feb - 27 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 7 of 7 rooms ### View all photos for Basic Triple Room, 1 Bedroom ![Basic Triple Room, 1 Bedroom | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/5eed44ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Daily housekeeping - Garden view - 280 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Family Room, 1 Bedroom ![Family Room, 1 Bedroom | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/68275a92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Private bathroom Hairdryer Daily housekeeping - Garden view - 420 sq ft - Sleeps 5 - 1 Single Bed and 2 Double Beds ### View all photos for Deluxe Double Room, 1 Bedroom ![Deluxe Double Room, 1 Bedroom | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/d8496c36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Daily housekeeping - Garden view - 388 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Quadruple Room, 1 Bedroom ![Deluxe Quadruple Room, 1 Bedroom | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/44fcf2e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, 1 Bedroom ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Daily housekeeping - Garden view - 420 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Classic Suite ![Classic Suite | Living area | 19-inch flat-screen TV with cable channels](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/bafec0c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite ### Highlights Air conditioning Flat-screen TV 2 bedrooms Private bathroom Hairdryer Daily housekeeping Living room - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Family Room ![Family Room | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/2d33b578.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Daily housekeeping - 1 bedroom - Sleeps 8 - 3 Double Beds and 1 King Bed ### View all photos for Classic Villa ![Classic Villa | Bed sheets](https://images.trvl-media.com/lodging/96000000/95930000/95923800/95923710/76b4fdc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Villa ### Highlights Air conditioning Flat-screen TV Separate bedroom Private bathroom Hairdryer Daily housekeeping - 1 bedroom - Sleeps 6 - 2 Double Beds and 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Vista-Caribe.h95923710.Hotel-Information) ## About the area Located on the beach, Vista Caribe is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62476%2C-87.07315&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-EUgsjlwz70euyDjyCqav-gM1lE=) Calle 6 Nte Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 1 min walk \- 0.0 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 10 min walk \- 0.5 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 10 min walk \- 0.5 miles - Playa del Carmen Maritime Terminal 10 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Häagen-Dazs 2 min walk - Carboncitos 2 min walk - La Vagabunda® Centro 1 min walk - Inti Beach 2 min walk - Mercado 174 1 min walk ## About this property ### Vista Caribe Hotel near Quinta Avenida Near Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Vista Caribe provides a coffee shop/cafe, a bar and a restaurant. Stay connected with free WiFi in public areas. Other perks include: - An outdoor pool and a children's pool - Continental breakfast (surcharge), a 24-hour front desk and luggage storage Room features All guest rooms at Vista Caribe offer comforts, such as air conditioning. Other conveniences in all rooms include: - Bathrooms with showers and hairdryers - 19-inch flat-screen TVs with cable channels ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.8 Good 1,319 reviews £49 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/7e8ceee7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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11 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/61238193.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Real del Caribe Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/1289839e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 858 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111340000/111336600/111336577/fa207ec6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areia Playa del Carmen-Beach front Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free Wi-Fi - Restaurant 7.4 Good 74 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=111336577&PinnedHotelID=111336577&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Parking available 7.6 Good 344 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 497 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/19000000/18670000/18666400/18666357/w2869h3169x0y0-4c16c902.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Banana Boutique & Spa by Paradise Hotels - 5th Av Playa del Carmen Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 7.6 Good 169 reviews £39 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=18666357&PinnedHotelID=18666357&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=95923710&PinnedHotelID=95923710&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=95923710,2793346,112001418,92927360,16035802) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour offsite parking (USD 12 per day) ### Food and drink - Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 for adults and USD 5 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) ### Outdoors - On the beach ### Accessibility - No lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 19-inch flat-screen TV with cable channels ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately USD 5 for adults and from USD 5 for children - Nearby parking fee: USD 12 per day(328 ft away; open 24 hours) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 10:00 AM to 10:00 PM No pets and no service animals are allowed at this property ### Property is also known as Vista Caribe Hotel Vista Caribe Playa del Carmen Vista Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Vista Caribe have a pool? ### How much does it cost to stay at Vista Caribe? ### Is Vista Caribe pet-friendly? ### What time is check-in at Vista Caribe? ### What time is check-out at Vista Caribe? ### Where is Vista Caribe located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Vista Caribe Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.4 Amenities ### 6.4 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 39 8 - Good 28 6 - Okay 26 4 - Poor 16 2 - Terrible 41 ## Reviews ### 10/10 Excellent #### Jatziri 9 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities employees were very kind ##### Jatziri Stayed 1 night in Aug 2024 ### 8/10 Good #### Alan Heriberto de la Garza 18 Feb 2024 Staff was very friendly, other guests were noisy, internet had problems, overall hotel is good and staff is very friendly and professional ##### Alan Heriberto de la Garza Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### martyn 21 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back ##### martyn Stayed 6 nights in Apr 2024 ### 4/10 Poor #### Aydin 6 Apr 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am. ##### Aydin Stayed 5 nights in Mar 2024 ### 4/10 Poor #### Aref 10 Mar 2024 Disliked: Cleanliness, amenities, property conditions & facilities Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend! ##### Aref Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Amanda 9 Nov 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities I didnt have much expectations with this hotel and I was correct. The good: the pools clean, theres no bugs in the rooms and its close to 5th and the beach. The not so bad: no coffee machine or fridge. This is easily remedied with a portable kettle and ice in a garbage can. The bad: No blankets, no hotwater, no cable or internet and absolutely no help from the staff. The restauraunt food is not good and over priced. The breakfast is not worth it. It was an all around horrible stay. I will never stay here again. I dont recommend this to anyone. ##### Amanda Stayed 5 nights in Oct 2024 ### 10/10 Excellent #### Jackson 15 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities You are right in the middle of everything, only one block to the beach and right on 5th Avenue! ##### Jackson Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### Jose Manuel 9 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Bad services bathroom really nasty overall no a place i will go ever again ##### Jose Manuel Stayed 8 nights in Feb 2025 ### 4/10 Poor #### Kazuhiko 23 Nov 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities during my stay 4 days, no hot shower because of Water heater broken. ##### Kazuhiko Stayed 4 nights in Nov 2024 ### 8/10 Good #### Marlon alejandro 30 May 2024 Liked: Amenities Like ##### Marlon alejandro Stayed 1 night in May 2024 ### 4/10 Poor #### Myrna 28 Jan 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Would not recommend We’ve stayed here before but now the outside area aren’t kept up & only 1 bath towel / no lock for safe & my room was “damp” inside. Guys were drinking & partying & loud. ##### Myrna Stayed 3 nights in Jan 2025 ### 2/10 Terrible #### Franklin Boyd 7 Jan 2025 Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc. ##### Franklin Boyd Stayed 7 nights in Dec 2024 ### 4/10 Poor #### Maria 5 May 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Need to update the facilities ##### Maria Stayed 6 nights in Mar 2024 ### 8/10 Good #### christopher 13 May 2024 Not parking ##### christopher Stayed 1 night in May 2024 ### 6/10 Okay #### Andrey 10 Dec 2024 Disliked: Staff & service No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management. ##### Andrey Stayed 13 nights in Nov 2024 ### 4/10 Poor #### martin 29 Nov 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there. ##### martin Stayed 9 nights in Nov 2023 ### 2/10 Terrible #### tom 20 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I used the room as a storage locker Hotel . Com was no help ,I could not get a hold of them !,No refrigerator or micro wave the water in the pool was so low it was below the filter (cloudy water ) shower door was gross construction out side my room broken star case , no chairs by the pool, I used the room as a storage locker ! They promised a refrigerator & micro wave but never came & I was booked for 13 days ![Shower door ](https://a.travel-assets.com/ugc/hotel-reviews/88F6BC5666924373FF435D2A3C5E096593B189E31707917286631.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3BEF3C0531A7658358032A529350E01A582D1FBC1707917538864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Construction from my room ( loud all day](https://a.travel-assets.com/ugc/hotel-reviews/D9A1C85BB95C93DF6977E8B9689D89A7ED96A78B1708355903004.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower door Gross](https://a.travel-assets.com/ugc/hotel-reviews/4680FE09D5642787815EDCACF64DBF01255A6D221708356121610.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### tom Stayed 13 nights in Jan 2024 ### 2/10 Terrible #### Carl 4 Apr 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible stay As we arrived we were supposed to have a balcony. We did not have it. The days after in the morning they told us that it will be ok to move from one room to another but we had to repack our luggage and leave it to the reception. As we arrived lather that day, we were told that there was no room for us. After a not pleasant conversation, they found a room. It was externally noisy. The cleaning lady did not clean the room every day and we had to beg for toilet paper and soap ##### Carl Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Eduardo 7 Mar 2024 Disliked: Cleanliness, staff & service, amenities We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE. ##### Eduardo Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Verified traveller 2 Feb 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Hotel going downhill We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property. ##### Verified traveller Stayed 1 night in Jan 2024 ### 6/10 Okay #### Cornel 27 Jan 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Old with lots of deferred maintenance Room had a bed & dresser. That’s it. No chairs. Pillows were flat No hot water, or took forever to get hot. Windows don’t close/lock, bugs bugs bugs 5 lightbulbs were broken Mosquitoes No floor mats in bathroom Water is rusty and smells Faucets and shower head rusty Pool area was dreary 3 pool lounges. All rusted and broken No umbrellas No shady so no one uses the pool for long Pool was murky TV didnt work for 4 days. Asked 7 different people to fix. Slow response from staff. ##### Cornel Stayed 17 nights in Jan 2024 ### 2/10 Terrible #### Verified traveller 3 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BLACK TOXIC MOLD!!!!!! STAY AWAY; NO working WIFI TV didn't work; WIFI didn't work; no reading lamp and only one overhead light -- which didn't provide enough light to read at night, so I was stuck with NOTHING to do but sit in the ugly room. Small couch in room was filthy and I didn't dare put a suitcase or anything on it. The toilet was plugged ... but worst is the MOLD you can smell -- but do not see until you see the back of the building. Their website makes it look like the building has been fully renovated and painted --- it's not. After waiting two days for TV and WIFI to be fixed and thinking smell may dissipate, I checked out. I had paid in full to hotels.com and front desk would not reimburse me. I paid in full for SIX days and checked out after two. (It would have been after one night, but I gave them a chance to fix TV & WIFI ... but NOTHING still would work). Front desk personnel said I needed to contact hotels.com for any reimbursement. ![Back of building where I was staying -- could smell the mold inside but not until I went around the back did I see WHAT I was smelling](https://a.travel-assets.com/ugc/hotel-reviews/8A01EB77075EF9BDDA53524CB1B36068FEEA423D1740933411778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Entire second building is covered in this black mold. ](https://a.travel-assets.com/ugc/hotel-reviews/8C98CEAEB08B65764389574FDAF526C38B1BC2DF1740933413251.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Jacob 7 Mar 2024 Disliked: Amenities, property conditions & facilities When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again.. ##### Jacob Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Laura 24 Mar 2024 Disliked: Staff & service, amenities, property conditions & facilities Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever ##### Laura Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Quet 19 Jan 2026 Disliked: Staff & service, amenities, property conditions & facilities Para pasar la noche está aceptable, le falta demasiado mantenimiento, el agua de la regadera y lavabo estaba salada, la actitud de la recámarera mala, me hizo falta 2 toallas estoy segura q me las dio usadas de otra habitación estaban húmedas y manchadas, la recepcionista buena actitud por el precio y para pasar la noche está muy bien tienes todo cerca, la alberca no la usamos porque le echaron los químicos a las 5 pm ##### Quet Stayed 1 night in Jan 2026 ---