Title: The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=18722766&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites An adults-only beachfront getaway where travelers can enjoy rooftop relaxation by day and exceptional dining experiences by night ## Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites ![Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/652328d3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/8eb30234-5c59-4752-bacb-2ef1b8e80898-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/b513a920.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (USD 10 per person) - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/32d69a2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/075fc0c4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Reef 28 Hotel & Spa is steps from Mamitas Beach and Quinta Avenida. Guests enjoy the rooftop terrace with an outdoor pool and poolside bar. Three on-site restaurants offer diverse dining. The central location and yoga classes at the gym provide convenience and wellness. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Parking included - Free Wi-Fi £175 includes taxes & fees 15 Apr - 16 Apr VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 9 of 9 rooms ### View all photos for Deluxe Junior Suite, 2 Queen Beds ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/e1b9d188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, 2 Queen Beds 9.0 Wonderful 123 reviews - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxurious Master Suite ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/f2572511.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Master Suite 9.6 Exceptional 12 reviews - 1079 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, 1 King Bed ![Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/075fc0c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, 1 King Bed 8.4 Very good 24 reviews - 482 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxurious Grand Master Suite, Partial Ocean View ![Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/482f0747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Grand Master Suite, Partial Ocean View - Partial ocean view - 1479 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, Partial Ocean View ![Deluxe Junior Suite, Partial Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/b2c4960d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, Partial Ocean View 9.4 Exceptional 3 reviews - Partial ocean view - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, City View ![Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/60e89a2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, City View - City view - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, Work & Play ![Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/51197200.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, Work & Play - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxurious Grand Master Suite ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/8d12e794.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Grand Master Suite 10.0 Exceptional 2 reviews - 1479 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Elite Junior Suite ![Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/3bd3176f_edited_a71d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Junior Suite 10.0 Exceptional 1 review - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/c74bfc43_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) ## About the area Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with cave exploring, skydiving and ecotours nearby. Guests love the hotel's central location. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63218%2C-87.06737&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-gh75kOvgdhHyUQoAoVF_7owhVE=) 1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.2 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 3 min walk \- 0.2 miles - ![Quinta Alegría Shopping Mall](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 5 min walk \- 0.3 miles - Central Square 13 min walk \- 0.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - Amorino 1 min walk - Starbucks 2 min walk - Ah Cacao Chocolate Café 2 min walk - El Diez, Parrilla Argentina 2 min walk - Las Helodias 1 min walk ## About this property ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Luxury hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar and a rooftop terrace. Treat yourself to a body scrub, a body wrap or a massage at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas - Free self-parking and valet parking - Buffet breakfast (surcharge), bike parking and a lift - Wedding services, massage treatment rooms and a billiards/pool table - Guest reviews speak highly of the dining options, pool and central location Room features All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and bathrobes. Guest reviews speak positively of the cleanliness, size rooms at the property. More conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Rainfall showers, eco-friendly toiletries and hairdryers - 50-inch flat-screen TVs with cable channels - Wardrobes/cupboards, separate sitting areas and microwaves ### All-inclusive details All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Land activities Fitness facilities ### Awards and affiliations Eco-certified property This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - Pool - All-inclusive - Spa - Free Wi-Fi 8.6 Excellent 3,001 reviews £196 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=522220&PinnedHotelID=522220&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/2000000/1160000/1151600/1151540/8c5fbef0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Vivid Playa Del Carmen - 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22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=794331&PinnedHotelID=794331&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=18722766,522220,1151540,11620473,978241) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free covered self parking on site - Free covered valet parking on site - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person - 2 bars/lounges - 3 restaurants - A poolside bar - Couples/private dining - Snack bar/deli ### Restaurants on site - 28 - Asiatico - Cachito - Lobby bar - Roof 28 ### Things to do - 18-hole adjacent golf course - 2 hot tubs - Bicycle storage - Billiards/pool table - Full-service spa - Gym - Indoor pool - Outdoor pool - Sauna - Steam room - Yoga classes ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting rooms ### Outdoors - Beach towels - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 5 accessible parking spaces - Accessible shuttle - Front entrance ramp - Handrails in stairways - Lift (122 centimetre wide door) - Tile flooring in room - Valet for wheelchair-equipped vehicles - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (90 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 4 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2018 - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Eco-friendly cleaning products used - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 50-inch flat-screen TV with cable channels - IPod dock ### Food and drink - Champagne service - Coffee/tea maker - Microwave ### More - Air conditioning - Bulk dispensers for toiletries - Ceiling fan - Cleaning products are eco-friendly - Eco-friendly toiletries - Free local calls - Iron/ironing board - LED lighting - Phone - Safe - Separate sitting area - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools All guests, including children, are required to present a valid government-issued ID card at check-in. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.31 per accommodation, per night - Destination fee: USD 0.59 per accommodation, per night. - Resort fee: USD 10 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 10 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Reef 28 All Inclusive Adults All-inclusive property Reef 28 All Inclusive Adults Playa del Carmen Reef 28 All Inclusive Adults Reef 28 All Inclusive Adults All-inclusive property Reef 28 All Inclusive Adults Playa del Carmen Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen All-inclusive property The Reef 28 All Inclusive - Adults Only The Reef 28 All Inclusive - Adults Only Playa del Carmen The Reef 28 All Inclusive Adults Only Reef 28 All Suites Gourmet All Inclusive Adults The Reef 28 All Inclusive Adults Only The Reef 28 Inclusive ## Frequently asked questions ### Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool? ### How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly? ### How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Amenities ### 8.8 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 782 8 - Good 248 6 - Okay 120 4 - Poor 55 2 - Terrible 51 ## Reviews Verified ### 10/10 Excellent #### Rosemary 24 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel. Clean and the staff are wonderful. Has a great rooftop with a pool and great music. Was our second time staying there. ##### Rosemary Stayed 4 nights in Mar 2026 Verified ### 8/10 Good #### Rod 6 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great vibe. Food was great too. ##### Rod Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Dimitrios 3 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was perfect the staff was wonderful and the food was great. ![](https://a.travel-assets.com/ugc/hotel-reviews/4ca30bc7-da57-4223-a211-dfd07da55da8-1772530481665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a2aef208-c8fd-43f9-b79f-90f6f043b11a-1772530482530.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dimitrios Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Meredith 18 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location was convenient to the beach. Everything was in walking distance and # 1 no kids great vibe and I really enjoyed myself on the roof top. ##### Meredith Stayed 4 nights in Mar 2026 Verified ### 8/10 Good #### Janice 3 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and service excellent. Nice experience at the spa. ![Spa](https://a.travel-assets.com/ugc/hotel-reviews/a8db7afe-759d-4ce3-bc3e-b7421bd18b65-1772500730894.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rooftop pool view](https://a.travel-assets.com/ugc/hotel-reviews/4b0913aa-1b04-43a0-bc70-9e663256e74f-1772500728429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a9769e91-c006-4ac4-84d3-8cd527892735-1772500729906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01e9436f-bc28-4816-9fa3-27b9f66dfb4a-1772500730986.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janice Stayed 8 nights in Feb 2026 Verified ### 6/10 Okay #### Elizabeth 3 Mar 2026 Liked: Staff & service Clean rooms Pool was dirty, not enough lounge chairs Food was good! ##### Elizabeth Stayed 7 nights in Feb 2026 Verified ### 4/10 Poor #### mihwa 19 Mar 2026 Liked: Cleanliness Spacious and clean room, nice pool and jacuzzi. But check-in experience lengthened by invitations to a sales pitch. The food and drinks in the hotel restaurants were underwhelming, poor quality even the simplest classic cocktails. ##### mihwa Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Michael 2 Feb 2026 Outstanding service and friendly staff. ##### Michael Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Christine 16 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort was amazing! The staff was extremely pleasant and helpful. We ended up missing the shuttle to one of their sister properties and they called a taxi for us. The roof is beautiful and the public beach is right around the corner if you want to go there. Their sister properties have private beach access which is nice, I believe it is $15 USD for a day pass. The only thing I would say is they don’t have too many food options, but the location is right downtown so you can go off property for cheap but delicious eats. Would stay here again! ##### Christine Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Alyssa 26 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again. ##### Alyssa Stayed 8 nights in Dec 2025 Verified ### 10/10 Excellent #### Bradley 1 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean, beautiful suite. Friendly staff. GREAT location. Good food. ![Patio view ](https://a.travel-assets.com/ugc/hotel-reviews/fd24ab2f-09b6-49a0-9584-bd667040e656-1769920776777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Birthday room service](https://a.travel-assets.com/ugc/hotel-reviews/e5593d8f-4a97-4b09-9807-4adc28f6a12b-1769920799469.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bradley Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### Delbert 16 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities I had an absolutely wonderful stay at this hotel! From the moment I walked in, the staff was warm, welcoming, and incredibly professional. Check-in was quick and seamless, and I immediately felt valued as a guest. The room was spotless and spacious The location was perfect close to everything I needed while still feeling quiet and private. Highly recommend to anyone looking for A stress-free and enjoyable stay! ##### Delbert Stayed 3 nights in Feb 2026 Verified ### 8/10 Good #### Mohsen 25 Dec 2025 Liked: Cleanliness, staff & service Location, Clean room, nice staff ##### Mohsen Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Linda 6 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless facility. All the staff were outstanding. It was nice having three resorts to go to for the beach, pools and food. The food, drinks and service at the Reef 28 roof top were excellent! ##### Linda Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Vanessa 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff, great breakfast! ##### Vanessa Stayed 6 nights in Nov 2025 Verified ### 6/10 Okay #### Brittany 22 Mar 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Property is clean. Staff is very nice and made the trip more pleasant. However, there is nothing to do at this hotel. The beach nearby is awful. I will definitely stay closer to Cancun next time and choose a resort with more activities and have a great beach. For me, this would be a good hotel for a one night stay but it’s too far from the airport to be that. So overall, not worth the money. Also, the sister properties aren’t any better. ##### Brittany Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Daniel 11 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities I had a wonderful stay at The Reef 28 Hotel. The facilities were super clean. The staff were all very courteous and kind. They were always ready to help at a moment's notice. The amenities were also a great perk of this hotel. I loved the rooftop pool, it gave beach club vibes. The location was very convenient to everything as well. 11/10 definitely recommend. ##### Daniel Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Taylor 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities CLEAN ROOM, AMAZING STAFF! It is close to everything. My only small complaint is the pool and how it stays cold, but everything else is amazing. I will be coming back! ##### Taylor Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Nicholas 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was very clean. The fall inclusive was great with really good service. The location was central to Play del Carmen. Everything was amazing. ##### Nicholas Stayed 17 nights in Dec 2025 Verified ### 10/10 Excellent #### Cory 16 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The reef28 is perfection every way. The rooms are big beautiful and clean. Amenities are plentiful. Location is perfect , food & drinks delicious. But it’s the staff that stands out. … they go the extra mile. Special thanks to Uriel. Antonio , and Ricardo for making my vacation special! ##### Cory Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Jessica 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room: clean, very spacious, comfy beds, great shower Staff: Friendly, helpful Amenities: Great Location: Close to beach & other activities Food: Probably the best food I've ever eaten, fantastic. Only complaint to make it not 5 stars was the fact that there was a bar right next door & since the patio has a glass door, Bad bunny was blaring into our room all night. ##### Jessica Stayed 4 nights in Jan 2026 Verified ### 6/10 Okay #### Harold 5 Nov 2025 Liked: Amenities Rooms were clean , staff very friendly, good location and close to the beach ##### Harold Stayed 6 nights in Oct 2025 Verified ### 10/10 Excellent #### xueyi 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities great service and the food is delicious. ##### xueyi Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### Yesenia 16 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This entire trip was a 12/10\. The pick up at the airport was divine. Santi, Ricardo, and Bernardo, Freddy were amazing and took such good care of us. A trip to remember. One of my complaints was the all-inclusive, wasnt really all inclusive. Food on menu was not all included and when we arrived there was beer and sodas in our room. As the days went by, the less things were less resrockdd. We never got beer resrockedm ![](https://a.travel-assets.com/ugc/hotel-reviews/5c67dc5b-59fa-4768-a439-7a23a47c2646-1773693553749.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/73b5062f-ce46-4074-91c4-ffb5801d5f0a-1773693558400.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4578a821-bdd3-4bd9-a0c9-0317694bcb0a-1773693567180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yesenia Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Jonathan 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean and accommodating ##### Jonathan Stayed 7 nights in Dec 2025 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - 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