Title: Terrasse Hotel Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Terrasse Hotel Playa del Carmen Art Deco hotel with rooftop terrace and spa services ## Photo gallery for Terrasse Hotel Playa del Carmen ![Rooftop terrace - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/0da5dda6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/7fb526e3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/16b02244.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/34de51da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 2 Double Beds | View from room - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/2c92eb63.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Terrasse Hotel Playa del Carmen welcomes visitors with its rooftop terrace, restaurant and spa services. Guests appreciate the helpful multilingual staff, in-room WiFi and beach towels for trips to nearby Punta Esmeralda Beach, which previous visitors particularly recommend. ## Reviews 8.8 Excellent ## Popular amenities - Spa - 24/7 front desk - Housekeeping - Pool - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec 4 - Dec 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 5 - Dec 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Double Room, 2 Double Beds ![Deluxe Double Room, 2 Double Beds | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/2c92eb63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Double Beds 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Renovated in 2020 Down duvet Premium bedding Blackout curtains Private bathroom Hairdryer - 237 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Double Room, 1 Queen Bed ![Deluxe Double Room, 1 Queen Bed | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/4edd620b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed 8.4 Very good 8 reviews ### Highlights Air conditioning Smart TV Renovated in 2020 Down duvet Premium bedding Blackout curtains Private bathroom Hairdryer - 188 sq ft - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Double Room, 1 King Bed ![Deluxe Double Room, 1 King Bed | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/54199caf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed 7.0 Good 2 reviews ### Highlights Air conditioning Smart TV Renovated in 2020 Down duvet Premium bedding Blackout curtains Private bathroom Hairdryer - 237 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Premium Double Room, 2 Double Beds ![View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/a2834244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 2 Double Beds ### Highlights Balcony Air conditioning Smart TV Renovated in 2020 Down duvet Premium bedding Blackout curtains Private bathroom - 237 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Premium Double Room, 1 King Bed ![Premium Double Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/e749bb8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 1 King Bed 7.4 Good 3 reviews ### Highlights Balcony Air conditioning Smart TV Renovated in 2020 Down duvet Premium bedding Blackout curtains Private bathroom - 237 sq ft - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/33000000/32540000/32536800/32536723/94a49237_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palmaïa-The House of AïA: All Inclusive Wellness Resort Playacar - Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 561 reviews £873 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 687 reviews £102 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/93f2754b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,857 reviews £212 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2025-12-5&chkout=2025-12-6&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![Outdoor pool, pool loungers, lifeguards on site](https://images.trvl-media.com/lodging/1000000/480000/470900/470879/d6937191.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Royal Hideaway Playacar All Inclusive - Adults only Playacar - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,000 reviews £250 includes taxes & fees 22 Dec - 23 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information?chkin=2025-12-22&chkout=2025-12-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![7 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1970000/1966300/1966239/df1348bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Beach Hotel - Á la Carte All Inclusive The Fives - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 1,001 reviews £290 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information?chkin=2025-12-11&chkout=2025-12-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100120000/100114100/100114025/b7ccce00_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Waterslide 9.2 Wonderful 72 reviews £261 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) Ad ![3 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/330000/328200/328185/6a97786e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Allegro Playacar - All Inclusive Playacar - Pool - Breakfast included - All-inclusive - Kids pool 7.8 Good 1,001 reviews £123 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=437505a0-dadf-451d-90d5-3e275ea8dbd1&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Terrasse-Hotel-Playa-Del-Carmen.h60024533.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Terrasse-Hotel-Playa-Del-Carmen.h60024533.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64067%2C-87.06363&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8MCF4-iBk7LYGdGFiHptg9_wCq4=) Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710 #### What's nearby - Mamitas Beach \- 8 min walk \- 0.5 miles - Playa del Carmen Main Beach \- 11 min walk \- 0.6 miles - Quinta Avenida \- 14 min walk \- 0.8 miles - Playa 88 \- 16 min walk \- 0.9 miles - Punta Esmeralda Beach \- 6 min drive \- 0.9 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Pizza Italia - ‬6 min walk - ‪Crisol - ‬2 min walk - ‪El Calambrillo - ‬4 min walk - ‪Que Huevos - ‬4 min walk - ‪Roma Spaghetti - ‬4 min walk ## About this property ### Terrasse Hotel Playa del Carmen Hotel remodelled in 2020 and located near Playa 88 Located close to Punta Esmeralda Beach and Gran Coyote Golf, Terrasse Hotel Playa del Carmen provides a rooftop terrace. Treat yourself to a deep-tissue massage or other spa services. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers - A round-trip airport shuttle (surcharge), outdoor furniture and a front desk safe - A lift, a water dispenser and beach towels - A 24-hour front desk, luggage storage and coffee/tea in reception - Guest reviews give top marks for the helpful staff Room features All guest rooms at Terrasse Hotel Playa del Carmen offer perks, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning. Other amenities include: - Bathrooms with showers and hairdryers - 55-inch Smart TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,649 reviews £59 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/73000000/72930000/72927000/72926985/d0f0a2fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Balkón Boutique Hotel Luis Donaldo Colosio - Pool - Free WiFi - Air conditioning - Housekeeping 8.6 Excellent 74 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=72926985&PinnedHotelID=72926985&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/62000000/61430000/61429900/61429896/cfc1371e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marvic Boutique Hotel Zazil-ha - Pool - Free WiFi - Air conditioning - Housekeeping 8.2 Very good 419 reviews £32 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=61429896&PinnedHotelID=61429896&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 332 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/25c74d6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.2 Very good 638 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 804 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,251 reviews £70 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/18fc70d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 976 reviews £46 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 813 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 554 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) ### Food and drink - Coffee and tea in common areas ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Shared microwave - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Outdoor furniture - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Area rugs in public areas - Lift - Smooth flooring in public areas - Tile flooring in public areas - Well-lit path to entrance - Wheelchair-accessible path to lift ### More - 1 building - 6 floors - Art Deco architecture - Communal living room - Designated smoking areas - Renovated entire property - December 2020 ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch smart TV with digital channels - Netflix - Streaming services ### Food and drink - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Terrasse Hotel Spa Terrasse Del Carmen Del Carmen Terrasse Hotel Playa del Carmen Hotel Terrasse Hotel Playa del Carmen Playa del Carmen Terrasse Hotel Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does Terrasse Hotel Playa del Carmen have a pool? ### Is Terrasse Hotel Playa del Carmen pet-friendly? ### How much is parking at Terrasse Hotel Playa del Carmen? ### What time is check-in at Terrasse Hotel Playa del Carmen? ### What time is check-out at Terrasse Hotel Playa del Carmen? ### Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport? ### Where is Terrasse Hotel Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Terrasse Hotel Playa del Carmen Reviews ## Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 107 8 - Good 43 6 - Okay 16 4 - Poor 6 2 - Terrible 6 ### 8.8/10 Cleanliness ### 9.2/10 Staff & service ### 8.4/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Tyler 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced. ##### Tyler Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Sebastien 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice. ##### Sebastien Stayed 1 night in Jul 2025 ### 10/10 Excellent #### mitchell 8 Feb 2025 Great staff, nice quiet hotel. ##### mitchell Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Laura 8 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lovely!!Not far from the restaurants and the beach. ##### Laura Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Kaiwen 1 Dec 2024 Liked: Cleanliness, property conditions & facilities Great place! ##### Kaiwen Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Timothy 29 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Awesome staff, clean hotel, will definitely stay there again! ##### Timothy Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Ian 14 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price. ##### Ian Stayed 9 nights in Apr 2025 ### 10/10 Excellent #### Dahlia 12 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops ##### Dahlia Stayed 11 nights in Jul 2022 ### 10/10 Excellent #### JACK 21 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel. Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend. ##### JACK Stayed 1 night in Dec 2023 ### 8/10 Good #### Kamaria 29 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :) ##### Kamaria ### 10/10 Excellent #### Connor 12 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars. ##### Connor Stayed 2 nights in Jan 2025 ### 8/10 Good #### Vonshae 12 Dec 2023 Liked: Staff & service, property conditions & facilities Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying. ##### Vonshae ### 10/10 Excellent #### Andy 27 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon! ##### Andy Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Nacom 2 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything the people the room environment all plus feel good to stay there ##### Nacom Stayed 1 night in May 2023 ### 8/10 Good #### Justin 14 Jan 2024 Liked: Amenities Great spot. ##### Justin Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Brenda 7 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are so nice and friendly ##### Brenda Stayed 11 nights in Feb 2023 ### 10/10 Excellent #### Juan 28 Feb 2024 Liked: Staff & service, property conditions & facilities The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant ##### Juan Stayed 4 nights in Feb 2024 ### 8/10 Good #### Michelle 6 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service. ##### Michelle Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Jeannette 17 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities I loved how cozy and welcoming it felt, wish the hotel had a parking garage. ##### Jeannette Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Claudia 31 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hard working friendly staff. ##### Claudia ### 10/10 Excellent #### Nikoletta 7 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Best place in Playa! I will always come back here. It has everything ##### Nikoletta Stayed 3 nights in Jan 2024 ### 8/10 Good #### Rendell 22 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good, cozy hotel The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion. ##### Rendell Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Robin 3 Feb 2025 The rooms are small and the bed is not comfortable. It’s very basic. ##### Robin Stayed 3 nights in Jan 2025 ### 8/10 Good #### Jenni 12 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard! ##### Jenni Stayed 4 nights in Feb 2023 ### 6/10 Okay #### Mohammed 26 Feb 2024 Liked: Staff & service Disliked: Property conditions & facilities Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited. ##### Mohammed Stayed 1 night in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information)