Title: Ame Hotel Boutique & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=18816081&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ame Hotel Boutique & Spa Escape to serenity on Playa del Carmen's shores where relaxation meets rejuvenation. Let warm sunshine and tranquil vibes soothe your soul. ## Photo gallery for Ame Hotel Boutique & Spa ![Outdoor pool, pool umbrellas, pool loungers - Ame Hotel Boutique & Spa (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/d31032e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down duvets, Select Comfort beds, in-room safe - Ame Hotel Boutique & Spa (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/2011197a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, 1 treatment room, massages - Ame Hotel Boutique & Spa (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/563a4348.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers - Ame Hotel Boutique & Spa (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/d6c6a029.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers - Ame Hotel Boutique & Spa (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/23c40a41.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a peaceful escape with amenities like an outdoor pool, poolside bar, rooftop terrace, and Soul Spa. Attentive staff ensures memorable stays. ## Reviews 8.4 Very good ## Popular amenities - Free Wi-Fi - Air-conditioning - Breakfast available - Bar ## Room options ### Check availability for these dates Tonight [Feb 28 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 1 - Mar 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 13 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=18816081&PinnedHotelID=18816081&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 10 of 10 rooms ### View all photos for Suite ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/8121a3aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 301 sq ft - Sleeps 2 ### View all photos for Double Room Superior ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/ec9cdf1e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 279 sq ft - Sleeps 4 ### View all photos for Superior Double Room ![Superior Double Room | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/65779c29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 3 reviews ### Highlights Furnished balcony Air conditioning Mini-fridge LED TV Hypo-allergenic bedding Select Comfort bed Premium bedding Blackout curtains - City view - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for King Suite with Balcony ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/89355b17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite with Balcony ### Highlights Furnished balcony Air conditioning Mini-fridge LED TV Hypo-allergenic bedding Select Comfort bed Premium bedding Blackout curtains - City view - 431 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room with Balcony ![Superior Double Room with Balcony | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/5ecdf10c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room with Balcony ### Highlights Furnished balcony Air conditioning Mini-fridge LED TV Hypo-allergenic bedding Select Comfort bed Premium bedding Blackout curtains - Garden view - 427 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Executive suite with bathtub ![Executive suite with bathtub | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/5dcde0d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive suite with bathtub 8.0 Very good 3 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Mini-fridge LED TV Hypo-allergenic bedding Select Comfort bed Premium bedding - Garden view - 498 sq ft - Sleeps 2 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Grand Presidential Suite Hot Tub with Balcony Collection ![Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/3e32a3c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Presidential Suite Hot Tub with Balcony Collection 10.0 Exceptional 3 reviews ### Highlights Furnished balcony Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized fridge/freezer LED TV Hypo-allergenic bedding - City view - 861 sq ft - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Suite Presidential ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/dc3fb6e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Presidential - 581 sq ft - Sleeps 3 ### View all photos for Suite Executive ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/16492aa9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Executive - 355 sq ft - Sleeps 2 ### View all photos for Double Room Superior ![Premium bedding, down duvets, Select Comfort beds, in-room safe](https://images.trvl-media.com/lodging/19000000/18820000/18816100/18816081/47de12ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 279 sq ft - Sleeps 4 ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/8e10250a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - 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Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 1,000 reviews £538 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c6f51bf9-437c-4201-9282-375e7f2cdb73&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/69000000/68900000/68897700/68897680/5c1b3843.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.6 Exceptional 241 reviews £724 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information?chkin=2026-3-22&chkout=2026-3-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c6f51bf9-437c-4201-9282-375e7f2cdb73&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soul-Beach-Boutique-Hotel-Spa.h18816081.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soul-Beach-Boutique-Hotel-Spa.h18816081.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Ame Hotel Boutique & Spa is near the airport and near the beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With snorkelling, power boating and boat tours nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63281%2C-87.06874&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uBYBrDDCgtOPniFEsoDvpPjr6so=) Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 5 min walk \- 0.3 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.4 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 6 min walk \- 0.4 miles - Central Square 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - Amorino 1 min walk - Starbucks 1 min walk - Ah Cacao Chocolate Café 2 min walk - Trattoria del Centro 2 min walk - El Diez, Parrilla Argentina 1 min walk ## About this property ### Ame Hotel Boutique & Spa Upscale hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Ame Hotel Boutique & Spa provides a rooftop terrace, a garden and a hair salon. Indulge in a massage at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a steam room. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Continental breakfast (surcharge), a front desk safe and a lift - A banquet hall, a 24-hour front desk and concierge services - Luggage storage and tour/ticket information - Guest reviews say great things about the helpful staff Room features All guest rooms at Ame Hotel Boutique & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning. Other amenities include: - Hypo-allergenic bedding, Select Comfort beds and down duvets - Bathrooms with designer toiletries and showers - 55-inch LED TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/62000000/61430000/61429900/61429896/3ce85473.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marvic Boutique Hotel Zazil-ha - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.2 Very good 479 reviews £56 includes taxes & fees 7 Mar - 8 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=61429896&PinnedHotelID=61429896&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,280 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - 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Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children ### Things to do - Full-service spa - Outdoor pool - Sauna - Steam room ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Picnic area - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - Hot tub - Massage - Sauna - Spa open daily - Steam room - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar near toilet - Lever door handles - Lift - Low-height bed - Low-height counter and sink - Low-height desk - Low-height door lock - Low-height view port in door - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-width doorways ### More - 4 floors - Banquet hall - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Select Comfort mattress ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 55-inch LED TV with cable channels ### Food and drink - Limited room service - Paper towels ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 2000 per stay - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. This property's listed breakage deposit is refundable at check-out, pending room inspection. ### Optional extras - Fee for continental breakfast: from approximately MXN 200 for adults and from MXN 200 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Construction is underway at a neighbouring building and there may be noise disturbance from the construction work Guests under 18 years old are not allowed in the spa ### Property is also known as Soul Beach Luxury Boutique Hotel Playa del Carmen Soul Beach Luxury Boutique Hotel Soul Beach Luxury Boutique Playa del Carmen Soul Beach Luxury Boutique Soul & Spa Playa Del Carmen Soul Beach Luxury Boutique Hotel Spa Soul Beach Boutique Hotel & Spa Hotel Soul Beach Luxury Boutique Hotel Spa Adults Only Soul Beach Boutique Hotel & Spa Playa del Carmen Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen ## Frequently asked questions ### Does Ame Hotel Boutique & Spa have a pool? ### Is Ame Hotel Boutique & Spa pet-friendly? ### What time is check-in at Ame Hotel Boutique & Spa? ### What time is check-out at Ame Hotel Boutique & Spa? ### Where is Ame Hotel Boutique & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ame Hotel Boutique & Spa Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.8 Amenities ### 9.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 42 8 - Good 10 6 - Okay 7 4 - Poor 4 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### THENEKHAM 4 Feb 2026 Staff, good service and great location ##### THENEKHAM Stayed 7 nights in Jan 2026 ### 8/10 Good #### MYUNGJIN 1 Feb 2026 Liked: Cleanliness, property conditions & facilities Room was clean and all staff are excellent. ##### MYUNGJIN Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### LUCIA 18 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great Location, just a few steps fron 5th st. ##### LUCIA Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Wells 1 Feb 2026 Liked: Cleanliness, property conditions & facilities The hotel does not have a bar but the staff was very nice and helpful ##### Wells Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Hany 6 Jan 2026 Very clean rooms, super friendly staff, close & convenient. Will be back ##### Hany Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Olga 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property and some rooms accessible. ##### Olga Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Sandyrose 26 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love Ame! Gold find! The staff goes above and beyond. I just wish the sauna could be open more hours. They open later in the morning. Thank you! ##### Sandyrose Stayed 1 night in Dec 2025 ### 4/10 Poor #### Tracey 1 Feb 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5\. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away! ##### Tracey Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Uriel 20 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### AMAZING FRIENDLY RECEPTION All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :) ##### Uriel Stayed 1 night in May 2025 ### 6/10 Okay #### Anna 8 Feb 2026 Liked: Amenities, property conditions & facilities The location is excellent — very close to the beach, supermarkets, and all the nightlife, bars, and restaurants. This makes it extremely convenient, but it also means the hotel can be quite noisy at night. The room was very large and bright, which we really appreciated. However, the kitchen was poorly equipped. When we arrived, there was only one frying pan and nothing else. The microwave wasn’t working, and the light in the extractor hood was broken. The administration ordered kitchenware for us, but we only received it after six days. The light bulbs were replaced, but the microwave was never fixed. The bed and pillows were very comfortable, but the bed itself is quite short. For anyone taller than 175 cm, this could be uncomfortable. We stayed for almost a month, and unfortunately, housekeeping was very inconsistent. During the last week, the room wasn’t cleaned at all — even the trash was not taken out. This was probably the biggest downside of our stay. Also, the room photos showed a large mirror, which was actually not present in the room. Despite all of this, I would still consider giving this hotel a second chance. Overall, it has good potential, and we might return again in the future. ##### Anna Stayed 24 nights in Dec 2025 ### 10/10 Excellent #### Renata 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities I had a great time at this hotel! Great location and service! Pool area is a must! ##### Renata Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### BERENIS 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were clean, great customer service from all staff. ##### BERENIS Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Frances 21 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Ame hotel is gorgeous. The front desk staff are just lovely . I love rooftop pool. The hotel is close to everything amazing restaurants up the block . Starbucks on the corner it’s a great location !!! ##### Frances Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Susana 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel! Loved it ##### Susana Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jessica 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Jessica Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Susana 20 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise. ##### Susana Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Olga 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible. ##### Olga Stayed 14 nights in Jul 2025 ### 4/10 Poor #### SHANTA 10 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Unfortunately this property does not live up to its four-star rating. The lack of transparency regarding ongoing construction was a major issue, and the poor insulation between rooms only made matters worse. Its hard to justify the price tag when you can't get any rest. I will definitely not be returning! ##### SHANTA Stayed 14 nights in Jan 2026 ### 10/10 Excellent #### Stephane 5 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfect ##### Stephane Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Alma Karina 15 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Alma Karina Stayed 3 nights in Oct 2025 ### 8/10 Good #### Marisela 21 Feb 2026 Liked: Cleanliness, property conditions & facilities The stay was good. They would come every day to change out the towels, make the bed and take out the trash. There was a learning curve on how to get the air conditioner to blow out cold air. Had to get maintenance to come clean out the shower drain, they came and took care of it right away. Great location between 5th and 10th avenue. ##### Marisela Stayed 7 nights in Feb 2026 ### 10/10 Excellent #### Juan 20 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Rooms are clean , the staff is great . You are literally less than a minute walk to Quinta Avenida . The beach is about a 5min walk . It’s in the more quiet side of Quinta so don’t worry about any loud music and not being able to sleep . 38th street is not too far either . ##### Juan Stayed 4 nights in Feb 2026 ### 4/10 Poor #### Justine 17 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Rooms were dirty. Pictures of hotel weren’t accurate. Very noisy. When we asked for extra towels they didn’t have any clean ones. Pool area had broken and moldy chairs. ##### Justine Stayed 1 night in Feb 2026 ### 10/10 Excellent #### Hector 10 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Excelente opción, a media cuadra de la 5a ave a pesar de la cercanía hacia la 5a el hotel muy silencioso perfecto para dormir agusto, tenía la Suite Presidencial muy buena habitación me gustó la tina, lo espaciosa que era mi habitación, no pude agarrar el servicio de Spa por falta de tiempo, pero se veía muy bueno a la otra tomo el servicio seguro, agradecer a Luz en recepción que me hizo resguardo de equipaje desde un día antes de mi llegada muy buena atención por parte de todos los recepcionistas, la otra chica también era super agradable, buena atención de roof tranquilo pero linda alberca, seguro vuelvo pronto!! ##### Hector Stayed 1 night in Feb 2026 ### 4/10 Poor #### Shanene 9 Feb 2026 Liked: Amenities The room smelled like mildew mold and old water. They put us in the back of the hotel pillows were dirty so were the towels in the bathroom…then the tv wasn’t working they refused to move us instead they racially profiled us and threatened to call authorities because they assumed we had marijuana in our room. The shower pressure was awful the water barely was hot. Next time I’ll stay at a resort. The location good for shopping and tourism but that’s it. ##### Shanene Stayed 3 nights in Feb 2026 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Sunset Marina Resort & Yacht Club](https://www.expedia.co.uk/Cancun-Hotels-Sunset-Marina-Resort-Yacht-Club.h579797.Hotel-Information) > > [The Reef Playacar Beach Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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