Singular Joy Downtown Residences

Property class: 3

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Located close to Playa del Carmen Main Beach and Quinta Avenida, Singular Joy Downtown Residences provides a poolside bar, a terrace and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Guests can connect to free WiFi in public areas.
The current price is £29
includes taxes & fees
25 Oct - 26 Oct

Popular amenities

  • Spa
  • Air-conditioning
  • Bar
  • Laundry room
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

A neatly made bed with white linens, a circular wall light, a small bedside table with a cup, and a red throw blanket.

Habitación Deluxe, 1 cama de matrimonio grande

7.6 out of 10
Good
(9 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

A neatly made bed with a tray of breakfast items including croissants, a cup of coffee, and a red scarf.

Superior Suite, 1 Bedroom

7.2 out of 10
Good
(12 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

A hotel room with a large circular light fixture above the bed, white bedding, and a tray with breakfast items.

Superior Suite, 2 Bedrooms

8.2 out of 10
Very good
(14 reviews)
  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Room

Room

Room

  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Room

Room

  • 376 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room

Room

Room

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

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About the area

Located near the beach, Singular Joy Downtown Residences is in Gonzalo Guerrero, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    2 min walk - 0.1 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.2 miles
  • Central Square
    8 min walk - 0.5 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Aldo's
    3 min walk
  • Mandala
    2 min walk
  • Aldea Corazón
    4 min walk
  • La Caprichoza
    4 min walk
  • Mandarina's Cafe
    3 min walk

About this property

Singular Joy Downtown Residences

  • Hotel near Playa del Carmen Main Beach
  • Located close to Quinta Avenida and Mamitas Beach, Singular Joy Downtown Residences provides a poolside bar, a terrace and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Guests can connect to free WiFi in public areas.
  • Other perks at this hotel include:
    • An outdoor pool, along with pool umbrellas
    • A round-trip airport shuttle (surcharge), a lift and concierge services
    • A 24-hour front desk, a front desk safe and luggage storage
    • Smoke-free property and tour/ticket information
  • Room features
  • All guest rooms at Singular Joy Downtown Residences have comforts, such as air conditioning, in addition to
  • More conveniences in all rooms include:
    • Rainfall showers, free toiletries and hairdryers
    • 32-inch Smart TVs with digital channels

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A poolside bar

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 90 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Singular Joy Downtown Residences have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Singular Joy Downtown Residences?

As of 29 Sept 2026, prices found for a 1-night stay for 2 adults at Singular Joy Downtown Residences on 25 Oct 2026 start from £29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Singular Joy Downtown Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Singular Joy Downtown Residences?

This property doesn't offer parking.

What time is check-in at Singular Joy Downtown Residences?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. After-hours check-in is not available.

What time is check-out at Singular Joy Downtown Residences?

Checkout is at noon.

Does Singular Joy Downtown Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per person applies.

Where is Singular Joy Downtown Residences located?

Located in Gonzalo Guerrero, this spa hotel is steps away from Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Singular Joy Downtown Residences Reviews

8.0

Very good

8.6

Cleanliness

8.0

Amenities

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 206 out of 413 reviews
Rating 8 - Good. 87 out of 413 reviews
Rating 6 - Okay. 54 out of 413 reviews
Rating 4 - Poor. 28 out of 413 reviews
Rating 2 - Terrible. 38 out of 413 reviews

Reviews

Verified review

10/10 Excellent

clean room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place very convenient to everything and is a beautiful clean property with excellent view
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Friendly staff, clean room. Great location. The aircondition was a bit noicy. Over all, I had a great stay!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Condo building itself was very well maintained. Friendly staff. Secure building. The host to our apartment was unresponsive right from the booking. We had unit #103 . The host never responded to any emails sent before arrival. Even when we were there, host did not respond to his whats app or look at it , with a very serious issue we had in Unit.. We would definitely stay at Singular Joy again. But never with this host.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property is super clean
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Safe, luxury, confortable and good price
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Awesome rooftop pool!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to reside and I would always come back here again love this place and very safe and right at the heart of everything around. The surprise is that once you are in your room it’s completely quiet
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean.
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Great but noisy at night

Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Stayed 6 nights in Sep 2023
Verified review

6/10 Okay

Hotel shows nice (artificial) pictures online. Our unit was worn down, a bit dirty, very minimal kitchen utensils, no outdoor seating on our balcony. Housekeeping would only change out towels. The pool area was fantastic, with an unbeatable view. The hot tub was usually Luke warm. The bar was ok - expensive. Good location, just off 5th avenue. Walking distance to the ferry, Walmart, and a plethora of restaurants!
Stayed 10 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The property is nice and convenient for beach, clubs, shopping. Didnt like the host he was not attractive until the end of my vacation very inconvenient with the shower pressure. Also woul like for the hot tub to be repaired soon it's not a hot tub ..and would be lovely during chilly weather. Therefor host Axel need to be more accommodating at the start of a problem no the end he gets one star.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Amenities
So this was a nice place to stay, and had a great patio and pool on the roof. It was centrally located which was both great and terrible. Great, until you go to bed and the nightclubs (next door) are still cranking out music at unbelievably loud levels. But on the second night, I just got some ocean white noise playing on my phone with a speaker (pretty loudly) and drowned out the nightclub and all was well. On the bad side, we had a plumbing leak from what I guess was a leaky bathroom or water disaster above our apartment. There was ALOT of water dripping down (gallons!!!) that we had to empty a trash can a couple times. Then it went away for the second night.
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

Privacy Breach

There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Liked: Property conditions & facilities
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great condo in a fantastic location, the roof top pool and two hot tubs were fantastic. Due to the sargassum issues, we did not get to enjoy the beach during this trip to playa, but the rooftop area at this location made up for it 10/10.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good place
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was a cozy 1 bedroom apartment very clean and you have all essentials. The front desk is really helpful and kind
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Conveniently located between Cancun and Tulum.
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay near down town playa del Carmen
Stayed 1 night in Jun 2022