Title: Singular Joy Downtown Residences Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Singular Joy Downtown Residences Hotel with a full-service spa, steps from Playa del Carmen Main Beach ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/4d2a9adf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/f9c97e1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massages](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/5e807ee3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite 3 Bedrooms | Down duvets, in-room safe, bed sheets](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/93403b7a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite 3 Bedrooms | In-room dining](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/c643d9cc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Singular Joy Downtown Residences offers a chic retreat near Quinta Avenida and Mamitas Beach. Unwind with a massage at the spa, enjoy poolside cocktails, or lounge on the sun-kissed terrace. Additional perks include an outdoor pool with umbrellas, luggage storage, concierge services, dry cleaning/laundry services and tour/ticket assistance. 8.2 Very good ## Popular amenities - - Spa - Bar - Housekeeping - Laundry - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 13 - Nov 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=33690351&PinnedHotelID=33690351&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Down duvets, in-room safe, bed sheets](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/ac3a1b24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitación Deluxe, 1 cama de matrimonio grande 7.6 Good 9 reviews ### Highlights Air conditioning Smart TV Down duvet Hairdryer Private bathroom Rainfall showerhead Daily housekeeping In-room safe - 215 sq ft - City view - Sleeps 2 - 1 King Bed ![Down duvets, in-room safe, bed sheets](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/619a0d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Bedroom 7.2 Good 12 reviews ### Highlights Separate dining area Air conditioning Fridge Smart TV Down duvet Separate bedroom Hairdryer Private bathroom - 420 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Down duvets, in-room safe, bed sheets](https://images.trvl-media.com/lodging/34000000/33700000/33690400/33690351/aeaa48f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 2 Bedrooms 8.6 Excellent 12 reviews ### Highlights Separate dining area Air conditioning Fridge Smart TV Down duvet Separate bedroom Hairdryer Private bathroom - 635 sq ft - 1 bedroom - City view - Sleeps 5 - 1 King Bed and 1 Queen Bed ## You may also like Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/101000000/100120000/100114100/100114025/b7ccce00_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen - 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A la Carte All Inclusive Adults Only Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 108 reviews £460 includes taxes & fees 13 Dec - 14 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Beachfront-By-The-Fives-Hotels.h101254610.Hotel-Information?chkin=2025-12-13&chkout=2025-12-14&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=3179fcce-0b05-4bfe-9b03-52c53db8ae44&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Singular-Joy-Downtown-Hotel-Residences.h33690351.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Singular-Joy-Downtown-Hotel-Residences.h33690351.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62773%2C-87.06998&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=IoXFZmIyAKmI_PLwO9MNDNw3Ll0=) Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720 #### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 2 min walk - 0.1 miles - Mamitas Beach - 3 min walk - 0.2 miles - Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles - Xcaret Eco Theme Park - 12 min drive - 6.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Aldea Corazón - ‬4 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk - ‪Mandala - ‬2 min walk - ‪La Caprichoza - ‬4 min walk - ‪Alamo Cafe - ‬1 min walk ## About this property ### Singular Joy Downtown Residences Hotel near Playa del Carmen Main Beach Located close to Quinta Avenida and Mamitas Beach, Singular Joy Downtown Residences provides a poolside bar, a terrace and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Guests can connect to free WiFi in public areas. Other perks at this hotel include: - An outdoor pool, along with pool umbrellas - A round-trip airport shuttle (surcharge), tour/ticket information and smoke-free property - A 24-hour front desk, luggage storage and a front desk safe - A lift and concierge services Room features All guest rooms at Singular Joy Downtown Residences have comforts, such as air conditioning, in addition to More conveniences in all rooms include: - Rainfall showers, free toiletries and hairdryers - 32-inch Smart TVs with digital channels ## Similar properties ![View from property](https://images.trvl-media.com/lodging/78000000/77030000/77028500/77028471/dd919567.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Singular Dream Beach Residences Zazil-ha - Pool - Free WiFi - Air conditioning - Laundry 8.6 Excellent 640 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=77028471&PinnedHotelID=77028471&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - 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Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 602 reviews £46 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2860000/2857500/2857483/db8c2ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Taj Oceanfront & Beachside Condo Hotel Downtown Playa del Carmen - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,001 reviews £168 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=2857483&PinnedHotelID=2857483&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge ### Food and drink - A poolside bar ### Things to do - Full-service spa - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Pool umbrellas - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 4 floors - Built in 2019 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch smart TV with digital channels ### More - Air conditioning - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 1:00 AM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 90 per person (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Singular Joy Downtown Hotel Playa del Carmen Singular Joy Downtown Hotel Singular Joy Downtown Playa del Carmen Singular Joy Downtown Singular Joy Residences Carmen Singular Dream Beach Residences Singular Joy Downtown Residences Hotel Singular Joy Downtown Hotel Residences Singular Joy Downtown Residences Playa del Carmen Singular Joy Downtown Residences Hotel Playa del Carmen ## Frequently asked questions ### Does Singular Joy Downtown Residences have a pool? > Yes, this property has an outdoor pool. ### Is Singular Joy Downtown Residences pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Singular Joy Downtown Residences? > This property doesn't offer parking. ### What time is check-in at Singular Joy Downtown Residences? > Check-in start time: 3:00 PM; check-in end time: 1:00 AM. After-hours check-in is not available. ### What time is check-out at Singular Joy Downtown Residences? > Checkout is at noon. ### Does Singular Joy Downtown Residences provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 90 per person applies. ### Where is Singular Joy Downtown Residences located? > Located in Downtown Playa del Carmen, this spa hotel is steps away from Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Singular Joy Downtown Residences Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 192 8 - Good 82 6 - Okay 47 4 - Poor 27 2 - Terrible 29 ### 8.6/10 Cleanliness ### 8.0/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Katarzyna 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We liked it. ##### Katarzyna Stayed 11 nights in Aug 2025 ### 6/10 Okay #### karina 24 Jul 2025 Liked: Cleanliness, staff & service The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough. ##### karina Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Katina 17 Jul 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities IlrLthe ##### Katina Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### MARCELA 11 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, close to everything and the view was breathtaking ##### MARCELA Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Joshua 9 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean. ##### Joshua Stayed 5 nights in Dec 2024 ### 8/10 Good #### anh 3 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, only it was super close to a club that plays music so loud all night. I mean all night!! ##### anh Stayed 4 nights in Nov 2024 ### 8/10 Good #### gabriel 31 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort beautiful place and very convenient, views from rooftop pool were amazing. Wish I had hot water though. ##### gabriel Stayed 1 night in Mar 2023 ### 8/10 Good #### Karen 6 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy! ##### Karen Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Oliver 27 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 ⭐️⭐️⭐️⭐️⭐️ 👍 Everything was great, we leave happy and looking forward to comeback and stay with you guys again, you are a 5 star to us!!! Happy Holidays!!! ##### Oliver Stayed 8 nights in Dec 2023 ### 8/10 Good #### Johanna 13 Sept 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Great but noisy at night Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half. ##### Johanna Stayed 6 nights in Sep 2023 ### 4/10 Poor #### LEN 15 Jul 2022 Disliked: Cleanliness, staff & service The rooftop was amazing! Unfortunately, my room had dirty floors, the air conditioner kept shutting down, and there were ants all over the place. ##### LEN Stayed 1 night in Jun 2022 ### 2/10 Terrible #### Cindy 29 Aug 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities The hotel was nice. The staff was not helpful at all and not very friendly. We were told check in would be at 3, but we were told someone had to come bring the keys for the room and did not end up coming until almost 5, there were so many people in the lobby waiting around just like us. ##### Cindy Stayed 2 nights in Aug 2022 ### 6/10 Okay #### Holly 12 Aug 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Incredibly loud at night Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on. ##### Holly Stayed 3 nights in Aug 2022 ### 6/10 Okay #### Verified traveller 31 Jan 2024 Disliked: Staff & service, room comfort #### Privacy Breach There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool. ##### Verified traveller Stayed 2 nights in Jan 2024 ### 4/10 Poor #### Alberto 11 Nov 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución. ##### Alberto Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Miguel A 19 Oct 2025 Liked: Amenities Excelente! ##### Miguel A Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Rosa 18 Sept 2025 Liked: Property conditions & facilities Disliked: Cleanliness La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias! ##### Rosa Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Elis 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nos gustó mucho, definitivamente hay mucho ruido pero nada del otro mundo. De hecho en nuestro caso estaba haciendo más ruido el aire acondicionado que el ruido del exterior. La presión de la regadera muy buena, aunque el último día se cayó un pedacito del techo de la regadera pero no nos lastimó. Nos alojamos en la 113. Pudimos salir a caminar en la quinta y cenar algo rico y volver a caminar. Al día siguiente disfrutamos el rooftop prácticamente todo el día y los precios están bien para ser Playa del Carmen. Vamos a regresar. ##### Elis Stayed 1 night in Aug 2025 ### 8/10 Good #### Hector 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen hotel, tuve mala suerte La ubicacion, la habitacion y todo estuvo perfecto el problema fue con la reservacion que tomo como 30min nos dieran la habitacion porque no teniamos asignada una (la reservacion la hice con 2 meses de anticipacion) ##### Hector Stayed 1 night in Jul 2025 ### 8/10 Good #### Robert 9 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club. ##### Robert Stayed 3 nights in Jul 2025 ### 4/10 Poor #### Alejandro ECOrealty 7 Jul 2025 Disliked: Staff & service, property conditions & facilities #### mal Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos... ![](https://a.travel-assets.com/ugc/hotel-reviews/2b548cd1-cf53-47c9-82b3-d758b160f547-1751903250559.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/77615421-0a7a-43a7-bddc-a8c84e679df1-1751903261696.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/887a3c9b-e705-47a9-b601-f4f3e737ec4b-1751903275743.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c46fe18c-b40e-4da7-bd3f-75d93a3ff74f-1751903282896.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alejandro ECOrealty Stayed 1 night in Jul 2025 ### 8/10 Good #### Maria Dolores 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tiene un roof de lujo. El personal en recepción súper amable pero el aire acondicionado hace mucho ruido . Tampoco pude dormir por la noche por escuchar la música de los bares aledaños . La cama es cómoda y tienen internet . ##### Maria Dolores Stayed 1 night in Jul 2025 ### 6/10 Okay #### Manuel 3 Jul 2025 Liked: Property conditions & facilities Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else ##### Manuel Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Eric 22 Jun 2025 Liked: Cleanliness, property conditions & facilities Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night. ##### Eric Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Joshua 14 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its always a great stay, it is not a quiet property its more for the younger party crowds ##### Joshua Stayed 4 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - 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