Title: Sercotel The Gallery By KLR Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sercotel The Gallery By KLR Hotel with 2 outdoor swimming pools, a short walk to Playa del Carmen Main Beach ![2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/f001872c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, free WiFi](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/d7cc0d09.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/9c358fdc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Games room](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/73b4c454.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/3ece50aa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sercotel The Gallery By KLR, near Playa del Carmen Main Beach and Mamitas Beach, offers a swim-up bar and poolside service. Guests can join yoga classes at the fitness center or use the free in-room WiFi. The multilingual staff receives consistently positive feedback. 8.6 Excellent ## Popular amenities - Spa - Bar - Pool - Breakfast available - Gym - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct 6 - Oct 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 7 - Oct 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=30953986&PinnedHotelID=30953986&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Basic Studio | Premium bedding, free WiFi](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/061ab766.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio ### Highlights Air conditioning Kitchenette Fridge LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer - Sleeps 2 - 1 King Bed ![Standard Room | Premium bedding, free WiFi](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/3c5fd96a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LCD TV Ceiling fan Premium bedding Private bathroom Hairdryer Coffee/tea maker Free bottled water - Sleeps 2 - 1 Queen Bed ![Premium bedding, free WiFi](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/ff7484d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Fridge Dishwasher LCD TV Ceiling fan Premium bedding Private bathroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ![Premium bedding, free WiFi](https://images.trvl-media.com/lodging/31000000/30960000/30954000/30953986/56205c13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Air conditioning Kitchen Fridge Dishwasher LCD TV Ceiling fan Premium bedding Private bathroom - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed ### Penthouse, 1 Bedroom ### Highlights Air conditioning Kitchen Fridge Dishwasher LCD TV Ceiling fan Premium bedding Private bathroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ### Penthouse, 2 Bedrooms ### Highlights Air conditioning Kitchen Fridge Dishwasher LCD TV Ceiling fan Premium bedding Private bathroom - Sleeps 6 - 2 King Beds and 1 Single Sofa Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 15 reviews £255 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4aafc698-4e86-47ed-a2ed-559e577af3ef&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sercotel-The-Gallery-By-KLR.h30953986.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sercotel-The-Gallery-By-KLR.h30953986.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Sercotel The Gallery By KLR is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63115%2C-87.07172&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pRED6fceDZoCEOqj7pkRpga0vq8=) Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720 ### What's nearby - Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles - Quinta Avenida - 3 min walk - 0.2 miles - Playa del Carmen Main Beach - 6 min walk - 0.4 miles - Mamitas Beach - 8 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive ### Restaurants - ‪Starbucks - ‬3 min walk - ‪BIO-natural - ‬2 min walk - ‪Reina Roja Hotel - ‬3 min walk - ‪Los Bisquets Bisquets Obregón - ‬2 min walk - ‪Sabrina – Tradizioni Italiane - ‬1 min walk ## About this property ### Sercotel The Gallery By KLR Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, Sercotel The Gallery By KLR provides a swim-up bar, a poolside bar and a rooftop terrace. Yoga classes are offered at the 24-hour gym; the property also has a bar. Stay connected with free in-room WiFi. You'll also find perks such as: - 2 outdoor pools and a children's pool, along with pool umbrellas and a swim-up bar - Continental breakfast (surcharge), luggage storage and multilingual staff - Tour/ticket information, a TV in reception and a computer station - Coffee/tea in reception, concierge services and smoke-free property Room features All 160 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and free bottled water. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - LCD TVs with Netflix and premium channels - Coffee/tea makers, ceiling fans and daily housekeeping ## Similar properties ![Suite (River Jump) | View from room](https://images.trvl-media.com/lodging/19000000/18340000/18336000/18335979/9102c4f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Mexico - All Parks / All Fun Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,298 reviews £660 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=18335979&PinnedHotelID=18335979&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Limited on-site parking ### Food and drink - Daily continental breakfast available 6:00 AM to 11:00 AM for a fee: USD 12 for adults and USD 8 for children - A bar/lounge - A poolside bar - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Children's pool - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station - Meeting rooms ### Outdoors - Pool umbrellas - Rooftop terrace ### Spa - Spa services ### Accessibility - Lift ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - IPod dock - LCD TV with premium channels - Netflix ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning - Ceiling fan ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 2.75 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately USD 12 for adults and from USD 8 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Sercotel Gallery KLR Aparthotel Playa del Carmen Sercotel Gallery KLR Aparthotel Sercotel Gallery KLR Playa del Carmen Aparthotel Sercotel The Gallery By KLR Playa del Carmen Playa del Carmen Sercotel The Gallery By KLR Aparthotel Aparthotel Sercotel The Gallery By KLR Sercotel The Gallery By KLR Playa del Carmen Sercotel Gallery KLR Sercotel Gallery Klr Carmen Sercotel The Gallery By KLR Hotel Sercotel The Gallery By KLR Playa del Carmen Sercotel The Gallery By KLR Hotel Playa del Carmen ## Frequently asked questions ### Does Sercotel The Gallery By KLR have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### Is Sercotel The Gallery By KLR pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sercotel The Gallery By KLR? > Limited spots are available. ### What time is check-in at Sercotel The Gallery By KLR? > Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Sercotel The Gallery By KLR? > Checkout is at noon. ### Where is Sercotel The Gallery By KLR located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sercotel The Gallery By KLR Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 43 8 - Good 31 6 - Okay 4 4 - Poor 2 2 - Terrible 4 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.2/10 Amenities ### 9.2/10 Property conditions & facilities ### 10/10 Excellent #### Sol 29 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition! ##### Sol Stayed 3 nights in Jan 2020 ### 8/10 Good #### Verified traveller 7 Jan 2020 Liked: Cleanliness, amenities, property conditions & facilities Wir waren zu 6. in einem Apartment. Zwei Schlafzimmer, eine Schlafcouch. Zwei Badezimmer. Ausstattung mit eigener Küche war OK. Die Lage war top. ##### Verified traveller Stayed 11 nights in Dec 2019 ### 10/10 Excellent #### Isaxel 5 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Emplacement parfait, super pratique, l’accueil est toujours chaleureux, tout était parfait. Pour les souhaits : on aurait aimé une table pour manger ensemble car nous étions 4. Des patins sous les pieds de chaises seraient aussi appréciés car l’isolation phonique n’est pas bonne et on entend beaucoup les voisins. Mais super adresse qu’on recommanderait avec plaisir. ##### Isaxel Stayed 15 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller 8 Apr 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo en el hotel es excelente, limpio y asombroso. A la ves el personal es súper atento y amable ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 7 Apr 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 9 nights in Mar 2020 ### 8/10 Good #### reagan 22 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### reagan Stayed 7 nights in Mar 2020 ### 8/10 Good #### Verified traveller 22 Mar 2020 Liked: Staff & service, property conditions & facilities Très belle hôtel, propre et à proximité de tout autant à pied quand voiture. Personnel courtoie, mais peu renseigné, dès que j'ai fini de faire mon check-in on m'a avisé que la compagnie de gestion Sercotel allait partir le 10 mars, mon séjour était du 6 au 13 mars. Donc, qu'il n'était pas certain s'il y allait avoir une nouvelle équipe d'entretiens ménager et de réception. De plus, sur le site web on indiquait qu'il y avait un restaurant sur place avec un bar et il n'y avait rien, les commodités était quasi inexsitants, très décevant. 2 belles piscines avec gym et cinéma maison, mais non-fonctionnel. ##### Verified traveller Stayed 7 nights in Mar 2020 ### 8/10 Good #### Verified traveller 15 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location. ##### Verified traveller Stayed 2 nights in Mar 2020 ### 6/10 Okay #### ERNESTO 12 Mar 2020 Liked: Cleanliness ##### ERNESTO Stayed 4 nights in Mar 2020 ### 10/10 Excellent #### JAMIL 11 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort EXCELENTE UBICACION , TODO CERCA , INSTALACIONES NUEVAS . FALTA DEL PERSONAL UNA MEJOR ATENCION, NO FUE MALA PERO A VECES NO RESPONDIAN BIEN X EJEMPLO PEDI TOALLA NUNCA ME LLEGO, PEDI JABON NUNCA ME LLEGO , SON PEQUEÑOS DETALLES QUE SE PUEDEN MEJORAR ##### JAMIL Stayed 4 nights in Mar 2020 ### 8/10 Good #### Heather 8 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location Location Location Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks ##### Heather Stayed 7 nights in Feb 2020 ### 2/10 Terrible #### Verified traveller 7 Mar 2020 ##### Verified traveller Stayed 3 nights in Feb 2020 ### 8/10 Good #### Verified traveller 3 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Bryan, Winnipeg Canada 28 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed. ##### Bryan Stayed 9 nights in Feb 2020 ### 8/10 Good #### Verified traveller 27 Feb 2020 ##### Verified traveller Stayed 11 nights in Feb 2020 ### 10/10 Excellent #### Jacques 24 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vacances extraordinaires au Sercotel The Gallery Nous avons passé 2 semaines extraordinaires. Le personnel est très souriant et accueillant. Cet hôtel est d'une propreté impeccable. L'hôtel est tellement bien situé. Que dire de la piscine sur le toit qui est fabuleuse. Hôtel neuf près de tout. La 5e avenue et la plage sont à quelques minutes. Décidément nous recommandons cet hôtel et c'est certain que nous reviendrons l'an prochain. Jacques Gagnon Repentigny , Québec ##### Jacques Stayed 14 nights in Jan 2020 ### 8/10 Good #### Janne 22 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Janne Stayed 12 nights in Feb 2020 ### 8/10 Good #### Heli 21 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and nice place to stay with friends! ##### Heli Stayed 14 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 17 Feb 2020 Liked: Cleanliness, amenities, property conditions & facilities Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door ##### Verified traveller Stayed 8 nights in Feb 2020 ### 8/10 Good #### Verified traveller 17 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfekt läge Riktigt bra läge för en vistelse i Playa. Rummen är rymliga och fräsha. Vill man fly vimlet i staden är takpoolen ett perfekt ställe där man kan njuta av både sol och skugga ovanför staden. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### ENRIQUE 16 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### exelente agradable y muy recomemdable ##### ENRIQUE Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller 16 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 21 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller 15 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 7 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller 14 Feb 2020 ##### Verified traveller Stayed 5 nights in Feb 2020 ### 8/10 Good #### Richard 2 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Playa del Carmen Je recommande Sercotel . Très belle place superbe. 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