Does Sercotel The Gallery By KLR have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sercotel The Gallery By KLR pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Sercotel The Gallery By KLR?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

Where is Sercotel The Gallery By KLR located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Sercotel The Gallery By KLR Reviews, Deals & Photos 2025

10/10 Excellent

Verified traveller

8 Apr 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo en el hotel es excelente, limpio y asombroso. A la ves el personal es súper atento y amable

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

7 Apr 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Mar 2020

8/10 Good

reagan

22 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

22 Mar 2020

Liked: Staff & service, property conditions & facilities

Très belle hôtel, propre et à proximité de tout autant à pied quand voiture. Personnel courtoie, mais peu renseigné, dès que j'ai fini de faire mon check-in on m'a avisé que la compagnie de gestion Sercotel allait partir le 10 mars, mon séjour était du 6 au 13 mars. Donc, qu'il n'était pas certain s'il y allait avoir une nouvelle équipe d'entretiens ménager et de réception. De plus, sur le site web on indiquait qu'il y avait un restaurant sur place avec un bar et il n'y avait rien, les commodités était quasi inexsitants, très décevant. 2 belles piscines avec gym et cinéma maison, mais non-fonctionnel.

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

15 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.

Stayed 2 nights in Mar 2020

6/10 Okay

ERNESTO

12 Mar 2020

Liked: Cleanliness

Stayed 4 nights in Mar 2020

10/10 Excellent

JAMIL

11 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE UBICACION , TODO CERCA , INSTALACIONES NUEVAS . FALTA DEL PERSONAL UNA MEJOR ATENCION, NO FUE MALA PERO A VECES NO RESPONDIAN BIEN X EJEMPLO PEDI TOALLA NUNCA ME LLEGO, PEDI JABON NUNCA ME LLEGO , SON PEQUEÑOS DETALLES QUE SE PUEDEN MEJORAR

Stayed 4 nights in Mar 2020

8/10 Good

Heather

8 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks

Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveller

7 Mar 2020

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

3 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2020

10/10 Excellent

Bryan, Winnipeg Canada

28 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.

Stayed 9 nights in Feb 2020

8/10 Good

Verified traveller

27 Feb 2020

Stayed 11 nights in Feb 2020

10/10 Excellent

Jacques

24 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacances extraordinaires au Sercotel The Gallery

Nous avons passé 2 semaines extraordinaires. Le personnel est très souriant et accueillant. Cet hôtel est d'une propreté impeccable. L'hôtel est tellement bien situé. Que dire de la piscine sur le toit qui est fabuleuse. Hôtel neuf près de tout. La 5e avenue et la plage sont à quelques minutes. Décidément nous recommandons cet hôtel et c'est certain que nous reviendrons l'an prochain. Jacques Gagnon Repentigny , Québec

Stayed 14 nights in Jan 2020

8/10 Good

Janne

22 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 12 nights in Feb 2020

8/10 Good

Heli

21 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and nice place to stay with friends!

Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveller

17 Feb 2020

Liked: Cleanliness, amenities, property conditions & facilities

Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door

Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

17 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Riktigt bra läge för en vistelse i Playa. Rummen är rymliga och fräsha. Vill man fly vimlet i staden är takpoolen ett perfekt ställe där man kan njuta av både sol och skugga ovanför staden.

Stayed 4 nights in Feb 2020

10/10 Excellent

ENRIQUE

16 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

exelente

agradable y muy recomemdable

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

16 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 21 nights in Jan 2020

10/10 Excellent

Verified traveller

15 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

14 Feb 2020

Stayed 5 nights in Feb 2020

8/10 Good

Richard

2 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen

Je recommande Sercotel . Très belle place superbe. Merci

Stayed 28 nights in Jan 2020

8/10 Good

barrie

2 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely new hotel

The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.

Stayed 6 nights in Jan 2020

10/10 Excellent

Anders

1 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nytt och fräscht

nybyggt fantastiskt fräscht designhotell mitt i centrum.

Stayed 13 nights in Jan 2020

10/10 Excellent

Sol, Houston, TX

29 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!

Stayed 3 nights in Jan 2020

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