COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Panama Jack Resorts Playa del Carmen All Inclusive

Photo gallery

Featured image
On the beach, white sand, beach cabanas, beach towels
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers

Overview of Panama Jack Resorts Playa del Carmen All Inclusive

VIP Access

Panama Jack Resorts Playa del Carmen All Inclusive

4 out of 5

4.2/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach Club3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Panama Jack Resorts Playa del Carmen All Inclusive is on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with kayaking, waterskiing and parasailing nearby, or enjoy the great outdoors with ecotours.
Popular Location

What's nearby

  • Quinta Avenida - 2 min walk
  • Pier Navega - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Plank - 3 min walk
  • Imprevist - 3 min walk
  • Ah Cacao Chocolate Café - 3 min walk
  • Romagna Mia - 4 min walk
  • Fisheria - 4 min walk

About this property

Panama Jack Resorts Playa del Carmen All Inclusive

Beach spa retreat, walking distance from Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at Panama Jack Resorts Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 287 rooms offer free WiFi, minibars and LCD TVs. Guests will also find room service, separate baths and showers and coffee makers.
Panama Jack Resorts Playa del Carmen All Inclusive offers 287 forms of air-conditioned accommodation with minibars and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include a separate bath and shower. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages and sports massages.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 beach bar
  • Free daily reception
  • Room service available

Things to do

  • Fitness centre
  • Free water park access
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free water park access
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Porter

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Pool sunloungers

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Spa open daily

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Separate bathtub and shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Gran Porto
Gran Porto Real All Inclusive
Gran Porto Real Playa del Carmen
Gran Porto Real Resort
Gran Porto Real Resort All Inclusive Playa del Carmen
Gran Porto Resort
Gran Real Porto
Porto Real
Porto Real Resort
Real Gran Porto
Gran Porto Real Hotel
Gran Porto Real Mexico
Gran Porto Real Resort Spa
Grand Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Resort All Inclusive Playa del Carmen
Gran Porto All Inclusive-Rebranded as PANAMA JACK
Gran Porto Playa del Carmen
Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
Gran o Resort Spa Inclusive

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 498 out of 976 reviews
5 - Excellent 51%
Rating 4 - Good. 284 out of 976 reviews
4 - Good 29%
Rating 3 - Okay. 101 out of 976 reviews
3 - Okay 10%
Rating 2 - Poor. 50 out of 976 reviews
2 - Poor 5%
Rating 1 - Terrible. 43 out of 976 reviews
1 - Terrible 4%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that worked there was great to work with. They all went above and beyond to make our stay awesome. Great place to stay.
Stayed 6 nights in Jun 2021

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. the one area that needs improvement is service in at the pool was very lacking.
Stayed 6 nights in May 2021

5/5 Excellent

Stayed 5 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Panama Jack resort was outstanding. The resort is clean the staff is extremely friendly and went above and beyond. My husband and I will absolutely go back again. I wish we had longer of a vacation.
Stayed 8 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice! The place was beautiful, spacious and clean. The Mexican restaurant was so delicious!! If we were ever dissatisfied with something they quickly fixed the problem.
Stayed 4 nights in May 2021