Title: Hotel Los Itzaes by 5th av Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=897074&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Los Itzaes by 5th av Hotel Los Itzaes by 5th av offers a peaceful garden setting near Quinta Avenida, where guests can relax by the pool or venture to nearby beaches ## Photo gallery for Hotel Los Itzaes by 5th av ![Lobby - Hotel Los Itzaes by 5th av (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/b5267de8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers - Hotel Los Itzaes by 5th av (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/151c89ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Hotel Los Itzaes by 5th av (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/d24c4212.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Hotel Los Itzaes by 5th av (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/5f6c9e1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Los Itzaes by 5th av (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/97a98644.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This tranquil property sits just steps from Quinta Avenida, surrounding visitors with lush gardens and a refreshing outdoor pool. Guests can unwind in the spa tub, schedule a massage for extra relaxation, or rent bikes to explore Playa del Carmen Main Beach. ## Reviews 9.0 Wonderful ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=897074&PinnedHotelID=897074&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Single Room Standard ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/18aaf0ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room Standard 10.0 Exceptional 1 review - Sleeps 2 ### View all photos for Double Room Standard with View ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/af669740.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with View 8.0 Very good 2 reviews - Sleeps 4 ### View all photos for Triple Room Standard with View ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/5f40b37f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard with View - Sleeps 5 ### View all photos for Standard Room ![Standard Room | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/ecd4ab93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.8 Exceptional 6 reviews ### Highlights Balcony Soundproofed Air conditioning TV Blackout curtains Ceiling fan Hairdryer Private bathroom - City view - 364 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room ![Standard Double Room | Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/01433c9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 9.4 Exceptional 11 reviews ### Highlights Balcony Soundproofed Air conditioning TV Blackout curtains Ceiling fan Hairdryer Private bathroom - City view - 364 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/b75e8f8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Air conditioning TV Blackout curtains Ceiling fan Deep-soaking bath Private bathroom - City view - 635 sq ft - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Junior Suite, 1 King Bed ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/1000000/900000/897100/897074/8361a10b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning TV Separate bedroom Ceiling fan Blackout curtains Hairdryer - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Los-Itzaes-Hotel.h897074.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Los-Itzaes-Hotel.h897074.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Los Itzaes by 5th av is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails, ziplining and cave exploring. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62608%2C-87.07400&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CTsriOgdE4gq95X-OEsdxPqi00I=) Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.4 miles - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 11 min walk \- 0.6 miles - Central Square 3 min walk \- 0.2 miles - Playa del Carmen Maritime Terminal 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Yum Yum 1 min walk - Don Mario Steak and Pasta House 1 min walk - Renzo's Pizza 1 min walk - Mercado Los Portales 1 min walk - Mr. Kiwi 1 min walk ## About this property ### Hotel Los Itzaes by 5th av Hotel near Quinta Avenida Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are located near Hotel Los Itzaes by 5th av, which provides a terrace, a garden and a library. Active travellers can enjoy cycling at this hotel. Treat yourself to spa services, such as a massage or a body treatment. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business centre. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Continental breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Babysitting (surcharge), a 24-hour front desk and luggage storage - Beach towels, smoke-free property and laundry services - Guest reviews give top marks for the helpful staff Room features All guest rooms at Hotel Los Itzaes by 5th av include thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with cable channels - Balconies, ceiling fans and daily housekeeping ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,857 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/1289839e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 877 reviews £42 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking available (USD 15 per day) - 24-hour return airport shuttle (surcharge) ### Food and drink - Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Ipanema ### Things to do - Bicycle rentals - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Beach towels - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Body treatments - Massage ### Accessibility - No lift ### More - 4 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch TV with cable channels ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 5:30 AM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 10, per pet, per day, plus a deposit of USD 100 per stay Welcoming dogs only 2 total (up to 10 kg per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10.0 per stay. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 7 to 10 for adults and USD 7 to 10 for children - Airport shuttle fee: USD 130 per vehicle (return) - Nearby parking fee: USD 15 per day (16 ft away) - Pet deposit: USD 100 per stay - Pet fee: USD 10 per pet, per day - Rollaway bed fee: USD 10.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts major credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Itzaes Los Itzaes Los Itzaes Hotel Los Itzaes Hotel Playa Del Carmen Los Itzaes Playa Del Carmen Hotel Los Itzaes Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico Los Itzaes Hotel Los Itzaes By 5th Av Carmen Hotel Los Itzaes by 5th av Hotel Hotel Los Itzaes by 5th av Playa del Carmen Hotel Los Itzaes by 5th av Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Los Itzaes by 5th av have a pool? ### Is Hotel Los Itzaes by 5th av pet-friendly? ### What time is check-in at Hotel Los Itzaes by 5th av? ### What time is check-out at Hotel Los Itzaes by 5th av? ### Does Hotel Los Itzaes by 5th av provide a shuttle to the airport? ### Where is Hotel Los Itzaes by 5th av located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Los Itzaes by 5th av Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.2 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 149 8 - Good 53 6 - Okay 17 4 - Poor 5 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Laura 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good. There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel! ##### Laura Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Philippe 26 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the hotel and the friendliness of the staff. Would definitely stay there again ##### Philippe Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Maiqi 16 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have been to cancun 5 times and this resort was definitely one of the best. The hotel feels newer and clean. Staffs were super friendly. There are multiple activities by the pool area including water volleyball, beach volleyball, bingo, iron man contests, etc… beach is spacious and not busy. We liked the towel system, you need to return your towel every time you leave so chairs are not occupied with unclaimed towels. The food was okay, not much variety each day but it was delicious. ![](https://a.travel-assets.com/ugc/hotel-reviews/3719136b-dd66-4006-bb3f-4ccd928b998b-1763309503852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maiqi Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Edwin 12 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location and comfortable ##### Edwin Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Rebecca 2 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly, helpful hosts and a nice clean space. Good location. ##### Rebecca Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Ivan 20 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great staff and big rooms with plenty of space ##### Ivan Stayed 1 night in Sep 2023 ### 10/10 Excellent #### martin 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there ##### martin Stayed 9 nights in Nov 2023 ### 8/10 Good #### Sara 11 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Sara Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Ivan 27 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This was only one night stay, but it was amazing night truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5 ![](https://a.travel-assets.com/ugc/hotel-reviews/fd17970c-eee2-4736-a2f3-b20057ade661-1748349951488.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivan Stayed 1 night in May 2025 ### 10/10 Excellent #### N 6 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen. ##### N Stayed 6 nights in Nov 2024 ### 8/10 Good #### Jorge 13 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life ##### Jorge Stayed 5 nights in Jan 2024 ### 8/10 Good #### eduardo 20 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Little hotel close to everything Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem ##### eduardo Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Derek 24 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks! ##### Derek Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Max 8 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach. ##### Max ### 10/10 Excellent #### Aria 2 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that. ##### Aria Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Nedra 25 Jan 2025 Liked: Cleanliness, staff & service This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly. ##### Nedra Stayed 1 night in Jan 2025 ### 8/10 Good #### Rick 18 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Los Itzaes Feb 2024 After reporting black,on our first evening, black mould, in our bathroom, was swiftly dealt with. The hot water was hit or miss and pressure was too. The staff were very friendly and most spoke English. The hotel room was cleaned daily. The hotel is attractively designed, despite no elevator. The rooftop pool is not an attractive feature and feels like an afterthought. Location is good with plenty of local eateries and close enough to Quinta Avenida and the beach. Several supermarkets were only a few blocks away - very walkable. ##### Rick Stayed 10 nights in Feb 2024 ### 10/10 Excellent #### JIajiun 1 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Easy access t beach, shopping areas, bus stations. Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget. The area is very safe day and night. You will see police cars patrol on street every 5 minutes. Also, hotel crew is amazing. However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping. If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money. ![](https://a.travel-assets.com/ugc/hotel-reviews/EE328097B1E4381F1C6CF3BECA1984FA779ADA011704089946756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C4151E6B0FAA4729493165CC49D2B74F9FACDC901704089946836.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3FF032184FEAA66CF0CA1B7978576395FECDB6B81704089946779.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JIajiun Stayed 5 nights in Dec 2023 ### 8/10 Good #### K 12 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very comfortable hotel A very comfortable hotel, one block from the main 5th Avenue thoroughfare - near enough to stroll, yet far enough to not be bothered by too much noise/too many people. that said, there were a couple of night where music went on all night - not happy bunnies. The best part about the hotel was the rooftop pool, with plenty of loungers and tables/chairs/umbrellas - this was the highlight. There are a lot of restaurants, bars and supermarkets nearby - there's also a bank with ATMs for withdrawing cash. One grumble was that although there was a safe in the room, you had to pay MXN$500 for the locking mechanism. The receptionist trying to short-change us by giving us US$25 instead of the local currency - we declined as this would've meant a MXN$80 deficit. . . ![The hanging gardens in the atrium](https://a.travel-assets.com/ugc/hotel-reviews/7A33D07EFF419B714E4C37AD890A92F0904C097B1710252712609.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The hanging gardens in the atrium](https://a.travel-assets.com/ugc/hotel-reviews/0E1AAA246262BE08A8F18DCED89A7EB61A2439851710252712723.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The hanging gardens in the atrium](https://a.travel-assets.com/ugc/hotel-reviews/0C6C288657A97692E7D21BDA2617403ABD76F8561710252712860.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The hanging gardens in the atrium](https://a.travel-assets.com/ugc/hotel-reviews/51D17FB7C6420C1F096BCCA72C552220E58D46BF1710252713124.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### K Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Darius 12 Feb 2025 Liked: Staff & service Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep. ##### Darius Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Melissa 18 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone! ![](https://a.travel-assets.com/ugc/hotel-reviews/52ecceba-b6e9-4875-992b-25aeaa2bc65e-1771375989361.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/14f0bdc7-fa65-4e5a-8415-b3ca4a3b8856-1771375986952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/26bd7487-92d6-4fd5-838d-fd70bc4fa455-1771375994573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8be38b82-885e-4cec-8487-b417c95a923f-1771375993635.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melissa Stayed 4 nights in Feb 2026 ### 10/10 Excellent #### Javier 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel located real close to the quinta avenida. ##### Javier Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Antonio 9 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place... ##### Antonio Stayed 8 nights in Apr 2025 ### 10/10 Excellent #### Ricardo 24 Jan 2024 I loved everything there, definitely going back to that hotel ##### Ricardo Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Tania 3 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was good! 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