Title: Hotel Playa Encantada Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Playa Encantada Escape to paradise where turquoise waters meet warm sandy beaches. Relax by the pool or explore nearby attractions. ## Photo gallery for Hotel Playa Encantada ![Property entrance - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast for a fee - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/42d6685a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/45f3f9fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/4e6a7604.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/012b174e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Breakfast available - Housekeeping - 24/7 front desk £62 includes taxes & fees 22 Jan - 23 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 8 of 8 rooms ### View all photos for Suite Master with Garden View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/643e3d51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Garden View - 484 sq ft - Sleeps 4 ### View all photos for Suite Master with Garden View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/w1910h1274x5y3-5a76ceaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Garden View - 484 sq ft - Sleeps 4 ### View all photos for Junior Suite ![Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/a42d51ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 6 reviews ### Highlights Air conditioning Full-sized fridge/freezer LED TV Blackout curtains Separate bedroom Sofa bed Private bathroom Satellite channels - 646 sq ft - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Standard Room ![Standard Room | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/w5564h3705x0y3-81583820.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LED TV Blackout curtains Separate bedroom Sofa bed Private bathroom Satellite channels Daily housekeeping - 646 sq ft - Sleeps 4 - 2 Double Beds and 1 Single Sofa Bed ### View all photos for Deluxe Apartment, Multiple Beds ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/403e7a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, Multiple Beds 9.2 Wonderful 9 reviews ### Highlights Separate dining area Air conditioning Kitchen Full-sized fridge/freezer LED TV Sofa bed Blackout curtains Ceiling fan - 1615 sq ft - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Deluxe Apartment, 1 King Bed with Sofa bed ![Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/e4d55a82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 King Bed with Sofa bed 8.0 Very good 2 reviews ### Highlights Separate dining area Air conditioning Kitchen Full-sized fridge/freezer LED TV Sofa bed Blackout curtains Ceiling fan - 1615 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Room Standard with Street View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/5293be5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View - 269 sq ft - Sleeps 2 ### View all photos for Room Standard with Street View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/0d4e9016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View - 269 sq ft - Sleeps 4 ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 697 reviews £138 includes taxes & fees 22 Jan - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62974%2C-87.07402&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jifMluSokQmO5no3aWacWmsTFjs=) Calle 12 bis Nte, Playa del Carmen, QROO, 77710 #### What's nearby - Central Square \- 2 min walk \- 0.1 miles - Quinta Avenida \- 3 min walk \- 0.2 miles - Playa del Carmen Main Beach \- 6 min walk \- 0.4 miles - Mamitas Beach \- 9 min walk \- 0.5 miles - Playa del Carmen Maritime Terminal \- 14 min walk \- 0.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Logia Café - ‬3 min walk - ‪El Doctorcito - ‬2 min walk - ‪El Tapas Restaurante - ‬2 min walk - ‪El Compa - Birria Y Asadas - ‬3 min walk - ‪Zitla - ‬2 min walk ## About this property ### Hotel Playa Encantada Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Playa Encantada provides a terrace and a garden. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers - Buffet breakfast (surcharge), a lift and concierge services - A 24-hour front desk, a front desk safe and luggage storage - Tour/ticket information - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel Playa Encantada boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Sofa beds and cots/infant beds (surcharge) - Bathrooms with showers - 32-inch LED TVs with satellite channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Serves breakfast, lunch and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 269 reviews £33 includes taxes & fees 23 Jan - 24 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Full-sized fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/17000000/16480000/16477200/16477172/03245b29.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 30 Condhotel by Nah Hotels Downtown Playa del Carmen - Kitchen - Free Wi-Fi - Air-conditioning - 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Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 313 reviews £66 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/61238193.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Real del Caribe Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 1,009 reviews £62 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 343 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Cot (surcharge) - In-room sofa bed - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in hallways - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 2 buildings - 2 floors - Beaux Arts architecture - Built in 2008 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Cot (surcharge) - Sofa bed ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with satellite channels ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 195 to 250 for adults and MXN 95 to 150 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Cots (infant beds) are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector Property Registration Number 008-007-004906/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms Alcohol is not served at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encantada Hotel Playa Playa Encantada Playa Encantada Riviera Maya/Playa Del Carmen, Mexico Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Playa del Carmen Encantada Del Carmen Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Playa Encantada have a pool? ### How much does it cost to stay at Hotel Playa Encantada? ### Is Hotel Playa Encantada pet-friendly? ### What time is check-in at Hotel Playa Encantada? ### What time is check-out at Hotel Playa Encantada? ### Where is Hotel Playa Encantada located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Playa Encantada Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 123 8 - Good 71 6 - Okay 28 4 - Poor 7 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Alfredo 2 Dec 2025 Liked: Cleanliness, property conditions & facilities Clean room quick check in ##### Alfredo Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Javier 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and friendly. Recommended food spots for us ##### Javier Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### ?? 2 Jun 2025 Great hospitality and location. Mucho gracias! ##### ?? Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jaime 5 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again. ##### Jaime Stayed 2 nights in Jan 2025 ### 8/10 Good #### maria 21 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about! ##### maria Stayed 1 night in Jan 2025 ### 6/10 Okay #### Irene 21 Feb 2025 Liked: Staff & service Very good location, close to downtown without the noise. Lovely older pool. ##### Irene Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Francisco 24 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location 1 block from Bus terminal ##### Francisco Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Joy 1 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was centrally located and an easy walk for anything you need! 4 blocks from the beach! ##### Joy Stayed 1 night in Feb 2024 ### 6/10 Okay #### norma borjas 28 Dec 2023 Liked: Cleanliness, staff & service Disliked: Amenities This hotel very close to the 5th ave close for supermarkets and restaurants ##### norma borjas Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Scott 20 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded. ##### Scott Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Brandon 5 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service and clean ##### Brandon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Oscar Treviño 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Taxis and Food Store around the corner ##### Oscar Treviño Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Joy 29 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun! ##### Joy Stayed 28 nights in Jan 2024 ### 8/10 Good #### Omar 14 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price. ##### Omar Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Pamela 28 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place ##### Pamela Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Susan 11 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Love it! We have stayed there multiple times. There is a refrigerator, microwave, coffee pot. It has all the amenities bed and shower are wonderful. The room is spacious. We will go there again. ##### Susan Stayed 4 nights in Feb 2024 ### 4/10 Poor #### Kathy 29 Jul 2025 Disliked: Staff & service, property conditions & facilities The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet. ##### Kathy Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### norma borjas 3 Jan 2024 Liked: Cleanliness, staff & service Disliked: Amenities very close for bus station ,restaurants and super markets also close to the 5th ave, only one thing is no amenities on lobby ! ##### norma borjas Stayed 3 nights in Dec 2023 ### 8/10 Good #### Joseph 6 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel s location because it is away from the touristy area and there are tasty food options all around. ##### Joseph Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Juan 29 Dec 2024 Liked: Cleanliness, staff & service The location is good. The noise from night clubs bus shuttles right next to our room was inconvenient. Expect to be woken up at 3 am on most days. The bathroom needs an update Sliding door is broken and no hot water on some days.. ##### Juan Stayed 5 nights in Dec 2024 ### 4/10 Poor #### Bella 28 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart. ##### Bella Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Tieh 14 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Clean close to ado bus station Good front desk staff during our checkin, room was clean. Could use NEW TOWELS twice have stayed here twice towels have holes . Bed needs a mattress cover your mattresses are very hard . The blow hair dryer was not working tried different outlets. They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man . ##### Tieh Stayed 1 night in Nov 2024 ### 6/10 Okay #### simon 13 Mar 2024 Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance. ##### simon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Gary 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones. ##### Gary Stayed 1 night in Mar 2025 ### 6/10 Okay #### Tieh 20 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No water early mornings pumps turned off !!!! Hotel is convenient next to Ado bus station , restaurant Nextdoor. We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING. They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late . No shower —- bad bad bad . Can use normal reg pillows too not tiny makeshift one . Could be very nice place toasty if more attics oid to customers comfort. 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