Title: Hotel Playa Encantada Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Playa Encantada Beaux Arts hotel with 24-hour front desk and outdoor pool ![Property entrance](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/012b174e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/42d6685a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/45f3f9fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/5727d431.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests. 8.6 Excellent ## Popular amenities - Pool - Breakfast available - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi £45 includes taxes & fees 20 Nov - 21 Nov ## Room options ### Check availability for these dates Tonight [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Junior Suite | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/a42d51ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 6 reviews ### Highlights Air conditioning Full-sized fridge/freezer LED TV Separate bedroom Sofa bed Blackout curtains Private bathroom Satellite channels Air-conditioning Blackout drapes/curtains Crib/infant bed Sofa bed Private bathroom Full-sized refrigerator/freezer - 646 sq ft - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![Standard Room | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/w5564h3705x0y3-81583820.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LED TV Separate bedroom Sofa bed Blackout curtains Private bathroom Satellite channels In-room safe Air-conditioning Blackout drapes/curtains Crib/infant bed Sofa bed Private bathroom LED TV - 646 sq ft - Sleeps 4 - 2 Double Beds and 1 Single Sofa Bed ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/403e7a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, Multiple Beds 9.2 Wonderful 9 reviews ### Highlights Separate dining area Air conditioning Kitchen Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Sofa bed - double Separate dining area Air-conditioning Blackout drapes/curtains Ceiling fan Crib/infant bed Sofa bed - 1615 sq ft - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ![Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/e4d55a82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 King Bed with Sofa bed ### Highlights Separate dining area Air conditioning Kitchen Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Sofa bed - double Separate dining area Air-conditioning Blackout drapes/curtains Ceiling fan Crib/infant bed Sofa bed - 1615 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 83 reviews £438 includes taxes & fees 16 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62974%2C-87.07402&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jifMluSokQmO5no3aWacWmsTFjs=) Calle 12 bis Nte, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 5 min walk - 0.3 miles - Playa del Carmen Main Beach - 6 min walk - 0.4 miles - Mamitas Beach - 9 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles - Xcaret Eco Theme Park - 14 min drive - 6.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Logia Café - ‬3 min walk - ‪El Doctorcito - ‬2 min walk - ‪El Compa - Birria Y Asadas - ‬3 min walk - ‪El Tapas Restaurante - ‬2 min walk - ‪Zitla - ‬2 min walk ## About this property ### Hotel Playa Encantada Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Playa Encantada provides a terrace and a garden. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers - Buffet breakfast (surcharge), luggage storage and concierge services - Tour/ticket information, a 24-hour front desk and a front desk safe - A lift - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel Playa Encantada boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes. Other amenities include: - Sofa beds and cots/infant beds (surcharge) - Bathrooms with showers - 32-inch LED TVs with satellite channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews £91 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,587 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 797 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/2e3f0809.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Housekeeping 8.8 Excellent 300 reviews £57 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,044 reviews £71 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/acb834fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Palm at Playa Downtown Playa del Carmen - Pool - Hot tub - Free WiFi - Air conditioning 8.0 Very good 1,019 reviews £64 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/25c74d6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.2 Very good 633 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,248 reviews £50 includes taxes & fees 22 Nov - 23 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 7.8 Good 92 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 318 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Cot (surcharge) - In-room sofa bed - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in hallways - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 2 buildings - 2 floors - Beaux Arts architecture - Built in 2008 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Cot (surcharge) - Sofa bed ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with satellite channels ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 195 to 250 for adults and MXN 95 to 150 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Cots (infant beds) are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms Alcohol is not served at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encantada Hotel Playa Playa Encantada Playa Encantada Riviera Maya/Playa Del Carmen, Mexico Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Playa del Carmen Encantada Del Carmen Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Playa Encantada have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at Hotel Playa Encantada? > As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Playa Encantada on 20 Nov 2025 start from £45.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Playa Encantada pet-friendly? > No, only service animals are welcome at the property. ### What time is check-in at Hotel Playa Encantada? > Check-in start time: 3:00 PM; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Playa Encantada? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Hotel Playa Encantada located? > Located in Downtown Playa del Carmen, this hotel is within a 15-minute walk of Quinta Avenida, Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Playa Encantada Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.2 Location ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 120 8 - Good 70 6 - Okay 27 4 - Poor 7 2 - Terrible 5 ### 10/10 Excellent #### ?? 2 Jun 2025 Great hospitality and location. Mucho gracias! ##### ?? Stayed 3 nights in May 2025 ### 10/10 Excellent #### Joy 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoy this hotels for all the right reasons! Thanks for having us! ##### Joy Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Irene 21 Feb 2025 Liked: Staff & service Very good location, close to downtown without the noise. Lovely older pool. ##### Irene Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Sergio 3 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Sergio Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Brandon 5 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service and clean ##### Brandon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Oscar Treviño 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Taxis and Food Store around the corner ##### Oscar Treviño Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Joy 29 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun! ##### Joy Stayed 28 nights in Jan 2024 ### 8/10 Good #### Omar 14 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price. ##### Omar Stayed 1 night in Jan 2024 ### 4/10 Poor #### Kathy 29 Jul 2025 Disliked: Staff & service, property conditions & facilities The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet. ##### Kathy Stayed 4 nights in Jul 2025 ### 8/10 Good #### Verified traveller 23 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Flott hotell med god service. Noe utdatert, men fornøyd med oppholdet. ##### Verified traveller Stayed 1 night in Apr 2024 ### 4/10 Poor #### Bella 28 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart. ##### Bella Stayed 4 nights in Dec 2023 ### 8/10 Good #### Gary 13 Oct 2025 Liked: Cleanliness, staff & service There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot ##### Gary Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jose 25 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Habia tiendas cercanas, restaurantes etc ##### Jose Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Maria 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente atención ##### Maria Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Rudi 28 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family. ##### Rudi Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Koichi 13 Jul 2025 Liked: Cleanliness, staff & service Shower water volume is low. ##### Koichi Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Fernando 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Un hotel muy lindo, cerca del ado y con opciones de comida ##### Fernando Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Javier 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and friendly. Recommended food spots for us ##### Javier Stayed 2 nights in Jun 2025 ### 8/10 Good #### Blanca 28 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien localizada, en la esquina de ADO y caminando a unas cuadras de la quinta avenida ##### Blanca Stayed 1 night in Jun 2025 ### 8/10 Good #### Suarly 27 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En general muy buena, está bien para dormir, ##### Suarly Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Cassandra 18 Jun 2025 Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q ##### Cassandra Stayed 10 nights in Jun 2025 ### 10/10 Excellent #### Jessica 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Trabajadores muy serviciales y amables ##### Jessica Stayed 3 nights in May 2025 ### 4/10 Poor #### Oliver 25 May 2025 Disliked: Amenities Hotel algo viejo, muy sencillo y basico ##### Oliver Stayed 3 nights in May 2025 ### 8/10 Good #### Héctor Daniel 2 Apr 2025 Liked: Staff & service, property conditions & facilities, room comfort Estuvo bien la estancia solo el único detalle que en una habitación encontramos chinches en la pared lo reportamos y la chica de recepción muy amable nos soluciono cambiandonos de habitacion me consta que al día siguiente fumigaron en general todo bien ##### Héctor Daniel Stayed 1 night in Mar 2025 ### 8/10 Good #### Gary 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones. ##### Gary Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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