Title: Hacienda Real Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Real Family-friendly hotel with 24-hour front desk and coffee shop/cafe ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/0125b510.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/41c03d8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/57dd6099.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/2aace89a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Beach nearby](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/dd1f25b3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hacienda Real in downtown Playa del Carmen features an outdoor pool and motorized watercraft for adventure seekers. Guests enjoy the restaurant or café, in-room WiFi, and proximity to the Playa del Carmen Maritime Terminal. 8.2 Very good ## Popular amenities - Breakfast available - 24/7 front desk - Room service - Pool - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) ### Standard Room - Sleeps 4 ![Deluxe Room, 2 Queen Beds | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/ff2062d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Queen Beds - Sleeps 4 ## You may also like Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - 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Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,014 reviews £78 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=df6c3830-7530-44b3-a37e-64d0cb82afa2&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews £68 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=df6c3830-7530-44b3-a37e-64d0cb82afa2&top_cur=GBP) Ad ![Couples treatment room(s), sauna, hot tub, steam room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18820000/18816100/18816081/dba90710_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Soul Beach Boutique Hotel & Spa Downtown Playa del Carmen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real.h3482982.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real.h3482982.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62725%2C-87.07291&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kmNJZL1EozNkrwSn349qJfhFnlU=) Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 miles - Playa del Carmen Main Beach - 3 min walk - 0.2 miles - Mamitas Beach - 8 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles - Playacar Beach - 13 min walk - 0.7 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪La Chancla - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk - ‪El Ranchito By Playa Del Carmen - ‬1 min walk - ‪La Ranita - ‬1 min walk - ‪La Famiglia - ‬1 min walk ## About this property ### Hacienda Real Family-friendly hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real provides a coffee shop/cafe, car hire on-site and a restaurant. Stay connected with free in-room WiFi. Other perks at this hotel include: - An outdoor pool, along with pool umbrellas - Limo/town car service, breakfast (surcharge) and express check-out - Express check-in, tour/ticket information and smoke-free property - Free newspapers, meeting rooms and laundry services Room features All 58 rooms have comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. More amenities include: - Pillowtop mattresses, down duvets and cots/infant beds - Bathrooms with showers and free toiletries - 25-inch flat-screen TVs with cable channels - Balconies, childcare services and coffee/tea makers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 475 reviews £25 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/102000000/101830000/101829700/101829660/102a622e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL CASTILLO DEL MAR Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 9.4 Exceptional 6 reviews £39 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=101829660&PinnedHotelID=101829660&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/92000000/91130000/91126400/91126366/ecff77a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Brisas 5a Av. 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Cots are available on request at the property ### Payment types at the property ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parking height restrictions apply ### Property is also known as Hacienda Real Hotel Playa del Carmen Hacienda Real Hotel Hacienda Real Playa del Carmen Hacienda Real Hotel Hacienda Real Playa del Carmen Hacienda Real Hotel Playa del Carmen ## Frequently asked questions ### Does Hacienda Real have a pool? > Yes, this property has an outdoor pool. ### What time is check-in at Hacienda Real? > Check-in begins at 3 PM. ### What time is check-out at Hacienda Real? > Checkout is at noon. ### Does Hacienda Real provide a shuttle to the airport? > Yes, there's an airport shuttle that runs at scheduled times. ### Where is Hacienda Real located? > This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hacienda Real Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 169 8 - Good 176 6 - Okay 64 4 - Poor 21 2 - Terrible 16 ### 8.6/10 Cleanliness ### 8.0/10 Staff & service ### 8.2/10 Property conditions & facilities ### 8/10 Good #### Paul Q. 15 Feb 2016 Liked: Cleanliness, staff & service, room comfort #### Bring earplugs Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel. ##### Paul Q. ### 8/10 Good #### Paul Q. 15 Feb 2016 Liked: Cleanliness, staff & service, room comfort #### Bring earplugs Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel. ##### Paul Q. ### 8/10 Good #### Traveller 9 Feb 2016 Liked: Cleanliness, staff & service, room comfort #### Stopover Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great! ##### Traveller ### 10/10 Excellent #### Tyrell G. 22 Jan 2016 Liked: Cleanliness, staff & service, room comfort #### Great Hotel and Location We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at. ##### Tyrell G. ### 10/10 Excellent #### Isabelle 11 Jan 2016 Liked: Cleanliness, staff & service, room comfort #### Ich würde wieder hinfahren! Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm. ##### Isabelle ### 10/10 Excellent #### Teags 8 Jan 2016 Liked: Cleanliness, staff & service #### Great spot Everything was great except I had the street view room and the rooms are not soundproof what so ever. ##### Teags ### 10/10 Excellent #### mma5 24 Nov 2015 Liked: Cleanliness, staff & service, room comfort #### Couple Trip The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing. ##### mma5 ### 6/10 Okay #### Gunabugs 9 Oct 2015 Liked: Cleanliness, staff & service, room comfort #### Hotel My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings ##### Gunabugs ### 10/10 Excellent #### Tanya H. 2 Oct 2015 Liked: Cleanliness, staff & service, room comfort #### Awesome Family Trip Excellent location, friendly staff and very clean! ##### Tanya H. ### 6/10 Okay #### Alvaro M. 6 Sept 2015 Liked: Staff & service Disliked: Cleanliness #### ok Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected. ##### Alvaro M. ### 6/10 Okay #### Jonathan S. 6 Sept 2015 Liked: Cleanliness, staff & service, room comfort #### 1st timer The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here. ##### Jonathan S. ### 8/10 Good #### Paul G. 5 Sept 2015 Liked: Cleanliness, staff & service, room comfort #### Great Hotel Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico. ##### Paul G. ### 10/10 Excellent #### israel m. 27 Aug 2015 Liked: Cleanliness, staff & service, room comfort #### close to everything this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price. ##### israel m. ### 10/10 Excellent #### rafael r. 17 Jul 2015 Liked: Cleanliness, staff & service, room comfort #### great family time nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon ##### rafael r. ### 2/10 Terrible #### Jens 6 Jul 2015 Liked: Cleanliness, staff & service, room comfort #### good location, nice hotel, but unbearable noise from the bar next door The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door. ##### Jens ### 6/10 Okay #### Diego, Colombia 8 Jun 2015 Liked: Staff & service Disliked: Room comfort #### Hotel close to the beach, hotel staff wonderful Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!! ##### Diego ### 8/10 Good #### DeeO 27 May 2015 Liked: Cleanliness, staff & service, room comfort #### Great break in Playa Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location! ##### DeeO ### 10/10 Excellent #### Evelyn H. 1 May 2015 Liked: Cleanliness, staff & service, room comfort #### Wonderful family vacation! Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again! ##### Evelyn H. ### 10/10 Excellent #### Marcos M. 27 Apr 2015 Liked: Cleanliness, staff & service, room comfort #### awesome trip Hotel was clean and close to everything. We will be back soon ##### Marcos M. ### 8/10 Good #### Patrick B. 25 Apr 2015 Liked: Cleanliness, staff & service, room comfort #### Great stay We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right. ##### Patrick B. ### 2/10 Terrible #### Verified traveller 7 Apr 2015 Disliked: Cleanliness, property conditions & facilities, room comfort Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality ##### Verified traveller ### 10/10 Excellent #### Traveller 6 Apr 2015 Liked: Cleanliness, staff & service, room comfort #### We really recommend The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money. ##### Traveller ### 10/10 Excellent #### Sherry K. 19 Feb 2015 Liked: Cleanliness, staff & service, room comfort #### Very pleased Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints. ##### Sherry K. ### 6/10 Okay #### Uwe F. 4 Feb 2015 Liked: Cleanliness #### nettes leider lautes Hotel nah am Strand Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen! ##### Uwe F. ### 8/10 Good #### kevin h. 20 Jan 2015 Liked: Cleanliness, staff & service, room comfort #### vacation Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful. ##### kevin h. ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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