Title: Excel Sense Playacar Boutique Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Excel Sense Playacar Boutique Hotel Travelers find their perfect retreat at this boutique hotel, where sun-drenched beach days and poolside relaxation create an ideal coastal getaway ## Photo gallery for Excel Sense Playacar Boutique Hotel ![Interior entrance - Excel Sense Playacar Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/cc68b82d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property amenity - Excel Sense Playacar Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/c92bf816.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Excel Sense Playacar Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/d4569390.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds - Excel Sense Playacar Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/6c455cec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Porch - Excel Sense Playacar Boutique Hotel (Playa del Carmen)](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/6bd87fa7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from Quinta Avenida, Excel Sense Playacar Boutique Hotel welcomes visitors with a rooftop terrace and peaceful garden. Guests can enjoy the adjacent golf course, relax by the outdoor pool, or watch their children splash in the dedicated kids' pool. ## Reviews 7.0 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Business services ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=16088699&PinnedHotelID=16088699&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Room ![Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/6c455cec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Cable channels Iron/ironing board In-room safe - 322 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Luxury Suite, 1 Bedroom ![Premium bedding, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/00510ef4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Fridge Flat-screen TV Premium bedding Separate bedroom - 430 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Executive Studio, Multiple Beds, Private Bathroom ![Executive Studio, Multiple Beds, Private Bathroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/0c157e73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio, Multiple Beds, Private Bathroom ### Highlights Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Cable channels Iron/ironing board In-room safe - 388 sq ft - Sleeps 4 - 4 Single Bunk Beds ### View all photos for Luxury Double Room, 1 Bedroom ![Luxury Double Room, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/5f60949e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Fridge Flat-screen TV Premium bedding Separate bedroom - 430 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Family Suite, 1 Bedroom ![Premium bedding, in-room safe, iron/ironing board, rollaway beds](https://images.trvl-media.com/lodging/17000000/16090000/16088700/16088699/5d08927e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Fridge Flat-screen TV Premium bedding Separate bedroom - 1 bedroom - Sleeps 6 - 6 Single Bunk Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Excel-Sense-Playacar-Boutique-Hotel.h16088699.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Excel-Sense-Playacar-Boutique-Hotel.h16088699.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.61823%2C-87.08666&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Lp0-Uef0b3w1uslSvLRV9Cbrsgw=) Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717 #### What's nearby - Playacar Golf Club \- 10 min walk \- 0.6 miles - Mayan Ruins of Playacar \- 11 min walk \- 0.6 miles - Xaman Ha Aviary \- 13 min walk \- 0.7 miles - Playa del Carmen Maritime Terminal \- 16 min walk \- 0.9 miles - Quinta Avenida \- 16 min walk \- 0.9 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive #### Restaurants - ‪Don Rafael - ‬5 min drive - ‪La brioche - ‬1 min walk - ‪Perché No Italian Food - ‬16 min walk - ‪Il Portico - ‬4 min drive - ‪Bar La Habana - ‬5 min drive ## About this property ### Excel Sense Playacar Boutique Hotel Hotel near Quinta Avenida Playacar Golf Club and Playacar Beach are located near Excel Sense Playacar Boutique Hotel, which provides an adjacent golf course, a rooftop terrace and a garden. Be sure to enjoy a meal at the on-site Mexican cuisine restaurant. In addition to dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information - Smoke-free property, a front desk safe and a 24-hour front desk Room features All guest rooms at Excel Sense Playacar Boutique Hotel offer thoughtful touches, such as 24-hour room service and premium bedding, as well as amenities, such as free WiFi and air conditioning. Other amenities include: - Bathrooms with baths or showers and free toiletries - Flat-screen TVs with premium channels - Ceiling fans and daily housekeeping ## Similar properties ![Luxury Penthouse, 3 Bedrooms, Ocean View, Beachfront | Terrace/patio](https://images.trvl-media.com/lodging/22000000/21570000/21564100/21564062/f0eb0636.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Faro Reef 401 by NAS Downtown Playa del Carmen - Pool - Hot tub - Free Wi-Fi - Restaurant [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=21564062&PinnedHotelID=21564062&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/4000000/3490000/3483000/3482982/0125b510.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Real Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 446 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=3482982&PinnedHotelID=3482982&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/7000000/6210000/6201800/6201711/2e2a470f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Oasis Home Boutique Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 124 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=6201711&PinnedHotelID=6201711&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12620000/12612400/12612318/e95c635c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Sunset Princess Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Laundry room 9.4 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=12612318&PinnedHotelID=12612318&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/56000000/55580000/55575300/55575203/c7029864.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel All Riviera Downtown Playa del Carmen - Pool - Hot tub - Free Wi-Fi - Air-conditioning 6.0 98 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=55575203&PinnedHotelID=55575203&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/7000000/6270000/6262200/6262102/90532cea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa De Las Flores Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 733 reviews £65 includes taxes & fees 31 Jan - 1 Feb 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=6262102&PinnedHotelID=6262102&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/980000/977400/977352/5cefcbe7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eurostars Hacienda Vista Real Hotel Playacar - Pool - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 707 reviews £102 includes taxes & fees 30 Jan - 31 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=977352&PinnedHotelID=977352&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby, white sand](https://images.trvl-media.com/lodging/2000000/1280000/1273700/1273637/4a7f5d32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Barrio Latino Downtown Playa del Carmen - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 825 reviews £47 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=1273637&PinnedHotelID=1273637&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch served; international cuisine, beach views ](https://images.trvl-media.com/lodging/9000000/8090000/8080700/8080690/3b3349dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Colibri Downtown Playa del Carmen - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 412 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=8080690&PinnedHotelID=8080690&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/5000000/4260000/4252500/4252472/f48d7503.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bosque Caribe , 5th Av Zone Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Parking available 7.6 Good 336 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4252472&PinnedHotelID=4252472&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A restaurant ### Things to do - Bicycle rentals - Children's pool - Outdoor pool ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Barbecue grill - Beach towels - Garden - Picnic area - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible parking ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - 24-hour room service ### More - Air conditioning - Ceiling fan - Iron/ironing board - Safe ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 400.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 2000 per vehicle (one way) - Rollaway bed fee: MXN 400.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Blue Bay Grand Esmeralda Mayan Riviera Blue Bay Grand Esmeralda Resort Blue Bay Grand Esmeralda Beach Resort Spa Grand Esmeralda Blue Bay Grand Esmerelda Blue Bay Esmerelda Bluebay Grand Esmeralda Hotel Excel Sense Playacar Boutique Hotel Playa del Carmen Excel Sense Playacar Boutique Playa del Carmen Excel Sense Playacar Boutique Excel Sence Playacar Boutique Hotel Excel Sence Playacar Boutique Hotel Playa del Carmen Excel Sence Playacar Boutique Playa del Carmen Excel Sence Playacar Boutique BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen Mexico Excel Sense Playacar Boutique Excel Sense Playacar Boutique Hotel Hotel Excel Sense Playacar Boutique Hotel Playa del Carmen Excel Sense Playacar Boutique Hotel Hotel Playa del Carmen ## Frequently asked questions ### Does Excel Sense Playacar Boutique Hotel have a pool? ### Is Excel Sense Playacar Boutique Hotel pet-friendly? ### How much is parking at Excel Sense Playacar Boutique Hotel? ### What time is check-in at Excel Sense Playacar Boutique Hotel? ### What time is check-out at Excel Sense Playacar Boutique Hotel? ### Does Excel Sense Playacar Boutique Hotel provide a shuttle to the airport? ### Where is Excel Sense Playacar Boutique Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Excel Sense Playacar Boutique Hotel Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.4 Location ### 7.4 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 28 8 - Good 38 6 - Okay 25 4 - Poor 13 2 - Terrible 13 ## Reviews ### 10/10 Excellent #### Rocío, Aguascalientes 7 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities Excelente relación precio calidad. Solo estaría bien e dentro del mismo hotel tuvieran servicio de alimentos. Jaja bueno nuestra habitación tenía cocina pero no queríamos cocinar. ##### Rocío Stayed 5 nights in Nov 2018 ### 2/10 Terrible #### CElia 24 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities No respetaron la reservación y muy mal trato del recepcionista ##### CElia Stayed 3 nights in Mar 2019 ### 2/10 Terrible #### javier omar 18 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Malo atención. Me cancelaron la reserva, esperar a que ni me. Cobren ##### javier omar Stayed 1 night in Mar 2019 ### 6/10 Okay #### Verified traveller 7 Mar 2019 Liked: Staff & service It was not as they showed in pictures, the room I booked was not the one I booked through Expedia ##### Verified traveller Stayed 3 nights in Mar 2019 ### 10/10 Excellent #### Alison 21 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable. ##### Alison Stayed 1 night in Feb 2019 ### 6/10 Okay #### Leo 21 Feb 2019 Liked: Cleanliness, staff & service, room comfort #### Hodnocení Služby hotelu výborné,jediné co nám vadilo hluk z ulice a restaurace přímo pod ložnicí. ##### Leo Stayed 12 nights in Feb 2019 ### 6/10 Okay #### Verified traveller 6 Jan 2019 Buena ubicacion, estacionamiento no siempre disponible, viejo en general, cama comoda, huele a humedad, aire acondicionado muy ruidoso. ##### Verified traveller Stayed 4 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller 5 Jan 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us. ##### Verified traveller Stayed 3 nights in Jan 2019 ### 2/10 Terrible #### Ed, San Francisco, CA 5 Jan 2019 Disliked: Cleanliness, staff & service, property conditions & facilities Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place. ##### Ed Stayed 6 nights in Dec 2018 ### 2/10 Terrible #### Verified traveller 3 Jan 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty towels, noisy aircon, no hot water Dirty towels, noisy aircon, no hot water ##### Verified traveller Stayed 6 nights in Dec 2018 ### 6/10 Okay #### Verified traveller 2 Jan 2019 Liked: Staff & service Disliked: Property conditions & facilities No está cerca de la playa el hotel es algo viejo y hace mucho ruido ##### Verified traveller Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller 26 Dec 2018 Liked: Cleanliness, property conditions & facilities, room comfort Hotel agradable, excelente relación precio/calidad. El único inconveniente es que no hay mucho lugar de estacionamiento y eso puede ser complicado ##### Verified traveller Stayed 2 nights in Dec 2018 ### 10/10 Excellent #### Jorge 5 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel muy céntrico, en una zona súper segura, muy tranquilo ##### Jorge Stayed 4 nights in Nov 2018 ### 8/10 Good #### WILLIAM TELL MARENCO, PUERTO LA CRUZ 30 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Playa del Carmen de Paso Importante mencionar la responsabilidad del dueño de este hotel con sus clientes. El hotel tenía problemas de electricidad y fuimos fuimos transferidos al "KLR The City Condos By Sercotel" fue un cambio inesperado bajo otras condiciones pero funcionales y cómodas. ##### WILLIAM TELL MARENCO Stayed 4 nights in Nov 2018 ### 10/10 Excellent #### Carloz, Tabasco 25 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy buena ubicacion. Seguro y accesible para la familia ##### Carloz Stayed 2 nights in Nov 2018 ### 8/10 Good #### Christian, zapopan, Jalisco 12 Nov 2018 Liked: Property conditions & facilities, room comfort Lugar muy seguro, las camas muy comodas, en general todo muy bien, nada mas la limpieza quedaba un poco a deber, en especial con los hornos de microondas, pero en general muy recomendable, volveremos pronto. ##### Christian Stayed 6 nights in Nov 2018 ### 10/10 Excellent #### Brenda 10 Oct 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Una grata sorpresa La verdad este hotel nos sorprendió gratamente el área es muy tranquila rodeada de naturaleza y casas de vacaciones está relativamente cerca de la playa y de la 5ta avenida La habitación era cómoda y tenía todo lo necesario hasta tina de baño A escasos metros hay 3 restaurantes y un Oxxo así q si de ultima hora ocupas algo o quieres comprar una bebida es muy fácil hacerlo La terraza es fantástica para descansar y estar un poco en la alberca Lo recomiendo ampliamente ##### Brenda Stayed 10 nights in Sep 2018 ### 6/10 Okay #### Mariana 5 Sept 2018 Liked: Room comfort Disliked: Cleanliness, staff & service #### Nada El hotel se que es muy barato, sin embargo, uno llega y nadie se preocupa en ningún momento por la estancia. Pasaban dias sin que se limpiara ni la terraza (la cual estaba llena de cucarachas por la misma suciedad) ni el lugar de las bancas de la entrada, todo lleno de basura y colillas. El aseo al cuarto era mínimo, claramente no se barria ni trapeaba diariamente. Las toallas me dijeron que las cambiaban un dia si y uno no, no lo hicieron. La bienvenida al hotel es sin el más minimo interés en uno, sólo saludan, piden la credencial y le leen a uno las reglas como si fuera uno a entrar a una clinica de seguro. No fue buena la atención y menos la limpieza, a mi me encanta por las noches leer al aire libre, cosa que no pudo ser por la suciedad y las cucarachas. Recomiendo pongan un poco mas de atención a esos detalles. La foto que sale en la publicidad se ve muy bonita cuando para nada lo es. Gracias ##### Mariana Stayed 5 nights in Aug 2018 ### 10/10 Excellent #### Frida 27 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel bonito y tranquilo Es cómodo, cuenta con todos los servicios, tranquilo y sin ruido, limpio, buen precio, cercano a la playa (playacar), muelle ferry y centro comercial, personal amable ##### Frida Stayed 4 nights in Aug 2018 ### 10/10 Excellent #### Verified traveller 19 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel agradable Muy cómodo, habitación amplia, limpia, muy seguro, familiar, tiene piscina y clases de yoga ##### Verified traveller Stayed 3 nights in Aug 2018 ### 2/10 Terrible #### Aldo 11 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool ##### Aldo Stayed 5 nights in Aug 2018 ### 4/10 Poor #### manuel adhiel 8 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Nos entregaron el cuarto con la cama sucia se veia q no la limpiaron cuando saluo el nterior huesped con sabanas regadas y el baño con los jabones utilizados , la puerta de entrada no se le podia poner seguro por dentro , las recamareras entraron. La habitacion estando nosotros durmiendo ##### manuel adhiel Stayed 1 night in Jul 2018 ### 8/10 Good #### Verified traveller 6 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel in playacar, which means security sunce all access to playacar have security gates ##### Verified traveller Stayed 1 night in Aug 2018 ### 8/10 Good #### Alvaro 6 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buen lugar, puede uno regresar con confianza ##### Alvaro Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Verified traveller 29 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent, I liked the small pool for my children he is 5 years old and my Daugther is 8 years old perfect for them because they don’t know how to swing ##### Verified traveller Stayed 7 nights in Jun 2018 ## Expedia's Latest Trends ### Hotels > [Magic Blue Spa Boutique Hotel-Adult Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Magic-Blue-Spa-Boutique-Hotel-Adult-Only.h1671407.Hotel-Information) > > [Riviera del Sol](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riviera-Del-Sol.h899112.Hotel-Information) > > [Excellence Playa Mujeres - 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