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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with a full-service spa, near Xplor Theme Park

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Courtyard
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Casa Kaoba Hotel & Suites offers a tranquil escape near Xplor Theme Park. Guests enjoy the outdoor pool surrounded by gardens and a pleasant terrace for relaxing. The property provides WiFi in all rooms, while the Ceiba Negra restaurant serves satisfying meals throughout the day.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Spa
  • Pool

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Sofa bed - single
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Premium bedding
3 bedrooms
Ceiling fan
Private bathroom
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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About the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Playacar Golf Club - 4 min drive - 2.9 miles
  • Playacar Beach - 5 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 6 min drive - 3.1 miles
  • Ferry to Cozumel - 8 min drive - 3.5 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Iztapalapa Restaurante - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel near Xplor Theme Park
You can look forward to free continental breakfast, a terrace and a garden at Casa Kaoba Hotel & Suites. Indulge in a massage at kaoba wellness, the on-site spa. The on-site restaurant, Ceiba Negra, offers breakfast, lunch and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a 24-hour front desk and a banquet hall
  • Luggage storage, tour/ticket information and 1 meeting room
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Casa Kaoba Hotel & Suites offer thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

Is Casa Kaoba Hotel & Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Casa Kaoba Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Kaoba Hotel & Suites?

Checkout is at noon.

Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Kaoba Hotel & Suites located?

Situated in Playa del Carmen, this spa hotel is within 3 miles (5 km) of Xplor Theme Park, Xcaret Eco Theme Park and Quinta Avenida. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

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Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 778 reviews
Rating 8 - Good. 189 out of 778 reviews
Rating 6 - Okay. 87 out of 778 reviews
Rating 4 - Poor. 39 out of 778 reviews
Rating 2 - Terrible. 33 out of 778 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025

6/10 Okay

Gino

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025

10/10 Excellent

chayanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

4/10 Poor

Milady

Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

6/10 Okay

Blanca A

Food service is not good and
Stayed 6 nights in Aug 2025

4/10 Poor

Lesly

Disliked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Stayed 1 night in Apr 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they are pet friendly, and have a quiet and lovely place.
Stayed 1 night in Mar 2025

2/10 Terrible

Nancy Mier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

10/10 Excellent

HECTOR

Liked: Cleanliness, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

8/10 Good

J

Liked: Staff & service, amenities
a good place to stay for visiting xcaret parks

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Stayed 10 nights in Dec 2024

6/10 Okay

Rodolfo

Disliked: Amenities, property conditions & facilities
Just ok
Stayed 4 nights in May 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, a good hotel to stay if you are busy during the day.
Stayed 6 nights in Jan 2025

10/10 Excellent

Francisca

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful place
Stayed 1 night in Jan 2025

6/10 Okay

atoyia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
As a travel agent loved the front desk staff , but as soon as i entered the restaurant there was no friendly greeting. For 15 minutes i was looked at but not asked anything and offered no suggestions. The item I wanted was unavailable. Front desk staff helped me.
Stayed 1 night in Jul 2025

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to XCARET park.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto
Stayed 2 nights in Apr 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay for Xplor and Xcaret

Great check in staff very knowledgeable and friendly very professional.
Stayed 3 nights in Nov 2024

2/10 Terrible

Amparo Dalia Pon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property , there was no running water for the days days I stayed there , breakfast was also not great we were told there would be a variety of food and we were served only eggs and watermelon , I found blood in my sheets and hair dirty and horrible place , I asked for a refund and I was told there was absolutely nothing that could be done front desk said “ I’m not authorized to give reimbursement” horrible experience and very unprofessional
Stayed 2 nights in Jul 2025