Title: Casa Kaoba Hotel & Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=37070571&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Kaoba Hotel & Suites A peaceful retreat where travelers can enjoy nature-inspired luxury, savor local cuisine at the on-site restaurant, or relax poolside ## Photo gallery for Casa Kaoba Hotel & Suites ![Outdoor pool - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/1289839e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/0409a1f3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8508041e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/c22c7744.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Casa Kaoba Hotel & Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/b46f5e64.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Kaoba Hotel & Suites offers a tranquil escape near Xplor Theme Park. Guests enjoy the outdoor pool surrounded by gardens and a pleasant terrace for relaxing. The property provides WiFi in all rooms, while the Ceiba Negra restaurant serves satisfying meals throughout the day. ## Reviews 8.4 Very good ## Popular amenities - Breakfast included - Spa - Parking included - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Mar 10 - Mar 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 11 - Mar 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 13 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Room ![Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d8dc21ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hairdryer Private bathroom Free bottled water - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, Balcony ![Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d9f7fb25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Balcony 9.6 Exceptional 7 reviews ### Highlights Balcony Air conditioning Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hairdryer Private bathroom - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite ![Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/ec777f95.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 8.6 Excellent 10 reviews ### Highlights Air conditioning Kitchenette Fridge Flat-screen TV Sofa bed - single Ceiling fan Separate bedroom Premium bedding - Garden view - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Suite, Multiple Beds ![Suite, Multiple Beds | Living room | Flat-screen TV](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/d60182d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Multiple Beds 8.0 Very good 13 reviews ### Highlights Air conditioning Kitchenette Fridge Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hairdryer - Garden view - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Large Single Sofa Bed ### View all photos for Junior Suite ![Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/0409a1f3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 2 reviews ### Highlights Private plunge pool Air conditioning Kitchenette Fridge Flat-screen TV Separate bedroom Premium bedding Ceiling fan - Garden view - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Presidential Suite ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 9.0 Wonderful 2 reviews ### Highlights Air conditioning Kitchenette Fridge Flat-screen TV 3 bedrooms Premium bedding Ceiling fan Hairdryer - Garden view - 3 bedrooms - Sleeps 10 - 1 King Bed and 4 Queen Beds ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4640000/4632300/4632218/099c5870_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Playa Del Carmen Playacar - Pool - Breakfast included - Kids’ pool - Parking included 7.6 Good 1,005 reviews £61 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information?chkin=2026-3-26&chkout=2026-3-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4cc754f8-5167-4e44-a0a8-479ead4de1eb&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15970000/15963200/15963147/w3840h2557x0y3-a34939db_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alila Mayakoba Playa del Carmen - 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Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 1,005 reviews £536 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4cc754f8-5167-4e44-a0a8-479ead4de1eb&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Kaoba-Hotel-Suites.h37070571.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Casa-Kaoba-Hotel-Suites.h37070571.Hotel-Information) ## About the area Playa del Carmen is home to Casa Kaoba Hotel & Suites. The area's natural beauty can be seen at Playacar Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xenses Park and Xaman Ha Aviary are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.60658%2C-87.10911&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HNZUb0z8Jcx7Fggz_FyturPi-kg=) Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710 ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 3 min drive \- 2.0 miles - Xplor Theme Park 2 min drive \- 1.8 miles - Mahi Golf Course 2 min drive \- 1.4 miles - Piste Cyclable sur Paseo Xaman-Ha 3 min drive \- 2.0 miles - Playacar Golf Club 4 min drive \- 2.9 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 51 min drive ### Restaurants - rosa roja 8 min drive - Festival Grand Buffet 6 min drive - Blue Moon Beach Bar Sandos Select Club 6 min drive - Cupcake Cafe 6 min drive - Fogo de Janero 8 min drive ## About this property ### Casa Kaoba Hotel & Suites Hotel near Xplor Theme Park You can look forward to free continental breakfast, a terrace and a garden at Casa Kaoba Hotel & Suites. Indulge in a massage at kaoba wellness, the on-site spa. The on-site restaurant, Ceiba Negra, offers breakfast, lunch and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool and a children's pool - Free self-parking - A round-trip airport shuttle (surcharge), luggage storage and a 24-hour front desk - A banquet hall, 1 meeting room and tour/ticket information - Guest reviews speak highly of the helpful staff Room features All guest rooms at Casa Kaoba Hotel & Suites offer thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property. Other amenities include: - Showers, free toiletries and hairdryers - Flat-screen TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,110 reviews £93 includes taxes & fees 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,849 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/c393aec1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,011 reviews £75 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.8 Good 1,329 reviews £35 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![42-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/10000000/9740000/9738500/9738414/9728f897.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Angelo's Ejidal - Pool - Breakfast included - Kids’ pool - Parking included 8.8 Excellent 691 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=9738414&PinnedHotelID=9738414&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,288 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 7.8 Good 506 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free Wi-Fi 8.0 Very good 673 reviews £44 includes taxes & fees 18 Mar - 19 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Casa Kaoba & Suites Del Carmen Casa Kaoba Hotel & Suites Hotel Casa Kaoba Hotel & Suites Playa del Carmen Casa Kaoba Hotel & Suites Hotel Playa del Carmen ## Frequently asked questions ### Does Casa Kaoba Hotel & Suites have a pool? ### Is Casa Kaoba Hotel & Suites pet-friendly? ### How much is parking at Casa Kaoba Hotel & Suites? ### What time is check-in at Casa Kaoba Hotel & Suites? ### What time is check-out at Casa Kaoba Hotel & Suites? ### Does Casa Kaoba Hotel & Suites provide a shuttle to the airport? ### Where is Casa Kaoba Hotel & Suites located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Kaoba Hotel & Suites Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 461 8 - Good 214 6 - Okay 102 4 - Poor 51 2 - Terrible 49 ## Reviews ### 10/10 Excellent #### Olivia 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast. ##### Olivia Stayed 1 night in Oct 2025 ### 4/10 Poor #### Patricia 9 Dec 2025 Liked: Cleanliness Disliked: Amenities Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay! ##### Patricia Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Bob 14 Nov 2025 Courteous staff. Helpful for English speakers. And breakfast, too! ##### Bob Stayed 1 night in Nov 2025 ### 8/10 Good #### Rachel 4 Oct 2025 Liked: Cleanliness, staff & service Nice pool!! ##### Rachel Stayed 1 night in Oct 2025 ### 8/10 Good #### Ivan 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed the stay kids loved the pool ##### Ivan Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Marilyn 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice staff, good breakfast, very comfortable rooms ##### Marilyn Stayed 6 nights in Feb 2025 ### 8/10 Good #### Debra 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation. ##### Debra Stayed 1 night in Nov 2025 ### 8/10 Good #### J 16 Dec 2024 Liked: Staff & service, amenities a good place to stay for visiting xcaret parks ##### J ### 10/10 Excellent #### Denise 5 Jan 2025 Liked: Cleanliness, staff & service Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway. ##### Denise Stayed 10 nights in Dec 2024 ### 4/10 Poor #### Lesly 23 Apr 2025 Disliked: Staff & service, amenities, property conditions & facilities Good location ##### Lesly Stayed 2 nights in Apr 2025 ### 8/10 Good #### Celia 2 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff, room was spacious and quiet. ##### Celia Stayed 1 night in Jan 2025 ### 8/10 Good #### Alyssa 20 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too. ![](https://a.travel-assets.com/ugc/hotel-reviews/fc9ecd35-2c40-4b01-b027-6b7d16c61d0f-1758374580660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15522a7e-db50-4c5f-aef9-148bf077f9c2-1758374580542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3ea04da-497b-47a5-8410-cdae4586589b-1758374580182.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9a5672a8-0f97-46ac-b87f-fce957199cbd-1758374580220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alyssa Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Claudia 19 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs. ##### Claudia Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Maria 6 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one. ![](https://a.travel-assets.com/ugc/hotel-reviews/cf2f8b93-2bff-420b-8cce-3d33cd4ecc89-1762462367982.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c63f5318-96e4-4ca3-aa22-a8a3151ffc3d-1762462368024.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac17eeeb-164d-431e-b92c-3aa58ff91b1e-1762462368378.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/35b7a470-51b8-4713-aaab-97a3db4b68b0-1762462368266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 2 nights in Nov 2025 ### 8/10 Good #### Luis 18 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like that they are pet friendly, and have a quiet and lovely place. ##### Luis Stayed 1 night in Mar 2025 ### 8/10 Good #### Gonzalo 26 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was nice, a good hotel to stay if you are busy during the day. ##### Gonzalo Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### William 1 Feb 2025 Liked: Staff & service, property conditions & facilities Beautiful grounds and pool area ##### William Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Manuel 2 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best place to stay for Xplor and Xcaret Great check in staff very knowledgeable and friendly very professional. ##### Manuel Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### chayanee 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there ##### chayanee Stayed 1 night in May 2025 ### 10/10 Excellent #### Jeniffer 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful and peaceful place ##### Jeniffer Stayed 1 night in Jan 2025 ### 8/10 Good #### Viridiana Rodriguez 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to parks. Safe location. ##### Viridiana Rodriguez Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Enrique 19 Dec 2025 Disliked: Cleanliness, amenities Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks. ##### Enrique Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Anllelo Alexis Muriel 8 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Smells sooo good! ##### Anllelo Alexis Muriel Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Jose 28 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend. ##### Jose Stayed 1 night in May 2025 ### 10/10 Excellent #### Jose 10 Nov 2024 Liked: Amenities, property conditions & facilities Nice and quiet ##### Jose Stayed 2 nights in Nov 2024 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > - [Desire Riviera Maya Resort, Couples Only - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Desire-Riviera-Maya-Resort-All-Inclusive-Couples-Only.h920528.Hotel-Information) > - 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