Title: Caribbean Paradise Hotel & Spa - 5th Avenue Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Caribbean Paradise Hotel & Spa - 5th Avenue Art Deco Playa del Carmen hotel connected to a shopping centre, steps from Quinta Avenida ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c260a12a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![City view from property](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/8dfb1407.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/010e1664.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/809d9cd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/4584310f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located on 5th Avenue, this tranquil retreat offers relaxation and adventure. Enjoy spa services like hot stone massages and aromatherapy, then head to the outdoor pool with sun loungers and umbrellas. The staff is consistently praised for their helpfulness. 7.4 Good ## Popular amenities - - Parking available - 24/7 front desk - Room service - Housekeeping - Pool £39 includes taxes & fees 1 Dec - 2 Dec ## Room options ### Check availability for these dates Tonight [Nov 21 - Nov 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 22 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/0f1499dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Queen Room with Balcony 9.0 Wonderful 2 reviews ### Highlights Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom Hairdryer - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Deluxe Double Room with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/19f5f43a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room with Balcony ### Highlights Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom Hairdryer - 215 sq ft - Sleeps 4 - 2 Double Beds ![Superior Poolside Double Room | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/76c9592d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Poolside Double Room 8.0 Very good 2 reviews ### Highlights Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom Hairdryer - 269 sq ft - Sleeps 4 - 2 Queen Beds ![Junior Suite with Balcony | Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/809d9cd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite with Balcony 7.6 Good 8 reviews ### Highlights Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom Hairdryer - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c1e16269.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Jacuzzi, Balcony and City Views ### Highlights Private indoor hot tub Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom - 377 sq ft - City view - Sleeps 2 - 1 King Bed ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/db462dbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Double Suite with Jacuzzi Balcony and City Views ### Highlights Private indoor hot tub Air conditioning Plasma TV Renovated in 2019 Egyptian cotton bed sheets Premium bedding Rainfall showerhead Private bathroom - 377 sq ft - City view - Sleeps 4 - 1 King Bed and 1 Double Bed ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/4895c201.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 269 sq ft - Sleeps 4 ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/0c90f921.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 269 sq ft - Sleeps 2 ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/a3a6300b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 430 sq ft - Sleeps 2 ![Egyptian cotton sheets, premium bedding, in-room safe, free WiFi](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/faf706ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master - 484 sq ft - Sleeps 2 ## You may also like Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 83 reviews £478 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=35cbfed6-bba6-4f79-bdd1-da3186efc2e3&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Caribbean-Paradise-Boutique-Hotel.h1141205.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Caribbean-Paradise-Boutique-Hotel.h1141205.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63030%2C-87.07095&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PISKqt49xD-re5nuezTIOtG-_qQ=) 5th Avenida Norte Esq. Constituyentes, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 5 min walk - 0.3 miles - Mamitas Beach - 6 min walk - 0.4 miles - Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪Starbucks - ‬1 min walk - ‪Bloody Mary Food Drinks & Rock - ‬2 min walk - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪La Parrilla Playa - ‬2 min walk - ‪Aldo's - ‬2 min walk ## About this property ### Caribbean Paradise Hotel & Spa - 5th Avenue Hotel remodelled in 2019 and located near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Caribbean Paradise Hotel & Spa - 5th Avenue provides an airport shuttle and a full-service spa. Treat yourself to spa services, such as reflexology, Ayurvedic treatments or a hot stone massage. Stay connected with free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers and pool umbrellas - Self-parking (surcharge), tour/ticket information and a front desk safe - A 24-hour front desk, multilingual staff and massage treatment rooms - Guest reviews speak highly of the helpful staff Room features All guest rooms at Caribbean Paradise Hotel & Spa - 5th Avenue have comforts, such as premium bedding and laptop-compatible safes, in addition to amenities, such as free WiFi and air conditioning. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch plasma TVs with digital channels - Wardrobes/cupboards and daily housekeeping ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,612 reviews £32 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,012 reviews £73 includes taxes & fees 3 Dec - 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Pool - Free WiFi - Air conditioning - Housekeeping 8.8 Excellent 304 reviews £48 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 802 reviews £65 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 326 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/25c74d6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.2 Very good 634 reviews £40 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Airport shuttle available - Secured, covered parking on site (USD 14 per day) ### Things to do - Full-service spa - Outdoor pool ### Family friendly - Outdoor pool - Pool gate ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Pool loungers - Pool umbrellas ### Full-service spa - 3 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Prenatal massages - Reflexology - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 1 building - 3 floors - Art Deco architecture - Built in 2000 - Designated smoking areas - Mosquito nets - Renovated entire property - February 2019 ## Room amenities ### Bedroom - Egyptian cotton sheets ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch plasma TV with digital channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: USD 2.5 per accommodation, per night. We have included all charges provided to us by the property. ### Optional extras - Covered self-parking fee: USD 14 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 10:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Caribbean Paradise Playa del Carmen Hotel Caribbean Paradise Koox Caribbean Paradise Dolce Vita Caribe Beach B&B Playa del Carmen Koox Caribbean Paradise Hotel Playa del Carmen Koox Caribbean Paradise Playa del Carmen Caribbean Paradise Hotel Playa Del Carmen Caribbean Paradise Resort And Spa Dolce Vita Caribe Beach Playa del Carmen Dolce Vita Caribe Beach Dolce Vita Caribe l Carmen ## Frequently asked questions ### Does Caribbean Paradise Hotel & Spa - 5th Avenue have a pool? > Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 10:00 PM. ### How much does it cost to stay at Caribbean Paradise Hotel & Spa - 5th Avenue? > As of 21 Nov 2025, prices found for a 1-night stay for 2 adults at Caribbean Paradise Hotel & Spa - 5th Avenue on 1 Dec 2025 start from £39.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Caribbean-Paradise-Boutique-Hotel.h1141205.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Caribbean Paradise Hotel & Spa - 5th Avenue pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Caribbean Paradise Hotel & Spa - 5th Avenue? > Self-parking is available for USD 14 per day. ### What time is check-in at Caribbean Paradise Hotel & Spa - 5th Avenue? > Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Caribbean Paradise Hotel & Spa - 5th Avenue? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Caribbean Paradise Hotel & Spa - 5th Avenue located? > Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Caribbean Paradise Hotel & Spa - 5th Avenue Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 230 8 - Good 251 6 - Okay 160 4 - Poor 71 2 - Terrible 64 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.4/10 Amenities ### 7.2/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 6/10 Okay #### Geoffrey 12 Oct 2025 It was okay and it is in a good location. ##### Geoffrey Stayed 3 nights in Oct 2025 ### 8/10 Good #### SILVIA 21 Sept 2025 Liked: Cleanliness, staff & service Disliked: Amenities Affordable, convenient, close to 5th Ave., onsite parking. Negative: You can hear the loud music from the night clubs across the street and next to the hotel ##### SILVIA Stayed 1 night in Sep 2025 ### 10/10 Excellent #### peyton 21 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me and my girlfriend stayed here for her birthday, It was a great place right on the strip next too all the fun restaurants and shops . We will definitely be back soon . Some reviews say this place isn’t the best but we didn’t mind the noise at night and the room was super cute and clean . ![](https://a.travel-assets.com/ugc/hotel-reviews/f17e3069-7817-4c2e-87b6-720d7773f818-1755790108060.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62845b32-840a-47dc-9363-3c49bd26945d-1755790108486.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df01e712-c649-4cf4-b53b-8ed461ec9797-1755790151338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### peyton Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Maximiano Villarreal 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it. ##### Maximiano Villarreal Stayed 4 nights in May 2025 ### 6/10 Okay #### Alexandra 12 Oct 2025 Liked: Amenities Disliked: Staff & service, property conditions & facilities There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing ##### Alexandra Stayed 4 nights in Oct 2025 ### 8/10 Good #### Guy 8 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location and economy Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day ##### Guy Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Jose 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything ![](https://a.travel-assets.com/ugc/hotel-reviews/28b0e551-d32c-450a-ab8a-468605e0564c-1755999105554.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 7 nights in Aug 2025 ### 6/10 Okay #### Joris 25 Jun 2025 Liked: Cleanliness Nice clean room and very kind and helpful staff, but also noisy apartment and dirty pool. ##### Joris Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Lee 8 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super cute spot in the perfect location. ##### Lee Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Hugo A 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Walkable. ##### Hugo A Stayed 1 night in May 2025 ### 10/10 Excellent #### EDGAR 12 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place to eat good and have fun and party!! ##### EDGAR Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### sergio 4 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/59b1ef77-6c65-4e68-b6a0-9149ebf82f42-1746372724365.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### sergio Stayed 1 night in May 2025 ### 10/10 Excellent #### Christine 8 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing location The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10 ![](https://a.travel-assets.com/ugc/hotel-reviews/53471bad-9a97-4abd-9993-79e2bfdc6969-1751942084609.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/103b1161-79cb-4bd3-abb9-11a2d0cf1e92-1751942084573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christine Stayed 7 nights in Jun 2025 ### 8/10 Good #### Robert Marc 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions ##### Robert Marc Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Lizbeth 12 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything about this place, very convenient location ##### Lizbeth Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Shelly 20 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again! ##### Shelly Stayed 1 night in Jun 2024 ### 8/10 Good #### Joel 13 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Great bargain. The hotel is in a great location with plenty of options either on premises or in proximity. Our only complaint was how how the hotel room was when arriving due to the old building structure and not running the AC module. The staff was very friendly with the pool being nice and clean. ##### Joel Stayed 4 nights in Mar 2025 ### 8/10 Good #### Osiris I 23 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really good place ##### Osiris I Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Jorge 18 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities It’s in a good spot everything it’s close to Quinta Avenida ##### Jorge Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Ariel 13 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place and location. Wonderful staff. ##### Ariel Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Rigoberto 2 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities The most terrible hotel I have ever been. Dirty, ugly and disgusting. Contractors working all over with tools and construction materials. Room with concrete beds, dirty bedding, walls, bathroom. Indescribable realty. As soon as I get to the room I rented in another place. No elevator. Not recommended to any human being. ![](https://a.travel-assets.com/ugc/hotel-reviews/9b330a61-7fdb-45eb-8578-694ff8bd4335-1751451354673.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/14d6dd5e-02f3-4efd-bfab-4da6dcce4b3f-1751451354523.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/58300454-9c83-4aae-bad8-b9e11814b15b-1751451354630.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7d21729f-6d3c-4235-af64-29cf93300563-1751451353180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rigoberto Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### gaby 28 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would stay here again, loved the atmosphere more for a young crowd ! but definitely a good time ##### gaby Stayed 6 nights in Nov 2024 ### 6/10 Okay #### Yvonne 18 Feb 2025 Liked: Cleanliness, staff & service Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good. ##### Yvonne Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Rosa 23 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk were really nice, great location and price. The only thing was the pool. Water even look green ##### Rosa Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Margarita 29 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place and close to everything. ##### Margarita Stayed 7 nights in Jun 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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