Title: Hotel Autentico Vertical Playa Del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=83357526&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Autentico Vertical Playa Del Carmen Guests relax under beach umbrellas or enjoy panoramic views from the rooftop retreat at this tranquil, adventurous hotel near Playa del Carmen's shores. ## Photo gallery for Hotel Autentico Vertical Playa Del Carmen ![Terrace/patio - Hotel Autentico Vertical Playa Del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/de88a5cd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool loungers - Hotel Autentico Vertical Playa Del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/701909bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![42-inch TV with digital channels, streaming services - Hotel Autentico Vertical Playa Del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/98f2cc7e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Autentico Vertical Playa Del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/a35075f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![42-inch TV with digital channels, streaming services - Hotel Autentico Vertical Playa Del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/w8144h5453x0y11-890d10f7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Auténtico Vertical Playa del Carmen is conveniently located near Mamitas Beach and Playa del Carmen Main Beach. Enjoy the rooftop retreat, outdoor pool, and free bike rentals. The attentive staff offers helpful service. Amenities include dry cleaning and high-speed WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Mar 14 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 15 - Mar 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Room ![Deluxe Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/be5b1709.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 4 reviews ### Highlights Air conditioning TV Pillow menu Premium bedding Blackout curtains Down duvet Private bathroom Rainfall showerhead - 194 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Room ![Superior Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/e3364784.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 8.4 Very good 7 reviews ### Highlights Balcony Air conditioning TV Pillow menu Premium bedding Blackout curtains Down duvet Private bathroom - 248 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Romantic Room ![Romantic Room | View from room](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/36d2b400.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room ### Highlights Patio Private outdoor hot tub Air conditioning TV Pillow menu Premium bedding Blackout curtains Down duvet - 452 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premium Room ![Premium Room | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/84000000/83360000/83357600/83357526/4269ddc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning TV Pillow menu Separate bedroom Premium bedding Down duvet Blackout curtains - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89280000/89275700/89275698/ba7e6331_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Playa Del Carmen Downtown Playa del Carmen - 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Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,001 reviews £82 includes taxes & fees 15 Mar - 16 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-15&chkout=2026-3-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=927f4431-cd38-4511-9048-a604ba0bc64c&top_cur=GBP) Ad ![Beach nearby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/d25a9c65_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 524 reviews £68 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information?chkin=2026-3-25&chkout=2026-3-26&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=927f4431-cd38-4511-9048-a604ba0bc64c&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - 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On private beach - Pool - Spa - Pet-friendly 9.6 Exceptional 243 reviews £162 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mvngata-Boutique-Hotel.h64860557.Hotel-Information?chkin=2026-4-6&chkout=2026-4-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=927f4431-cd38-4511-9048-a604ba0bc64c&top_cur=GBP) Ad ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1790000/1785200/1785105/3712490a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Blue Diamond Luxury Boutique - All Inclusive - Adults Only Riviera Maya - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 939 reviews £267 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information?chkin=2026-3-23&chkout=2026-3-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=927f4431-cd38-4511-9048-a604ba0bc64c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Autentico-Vertical-Playa-Del-Carmen.h83357526.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Autentico-Vertical-Playa-Del-Carmen.h83357526.Hotel-Information) ## About the area Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, is home to Hotel Autentico Vertical Playa Del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Playa del Carmen Main Beach and Mamitas Beach are two other places to visit that come recommended. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63633%2C-87.06666&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XzB08eGEX4_7wIY_YmwThdFXqxM=) 10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.5 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 8 min walk \- 0.5 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 10 min walk \- 0.6 miles - Mario Villanueva Stadium Madrid 3 min walk \- 0.2 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 48 min drive ### Restaurants - Club de la Cerveza 2 min walk - Ah Cacao Chocolate Café 2 min walk - Mariskinky 1 min walk - Las Hijas de la Tostada 2 min walk - De Local 2 min walk ## About this property ### Hotel Autentico Vertical Playa Del Carmen Hotel near Quinta Avenida Located close to Mamitas Beach and Playa del Carmen Main Beach, Hotel Autentico Vertical Playa Del Carmen provides a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool, along with sunloungers - Bike hire, a lift and luggage storage - Multilingual staff, beach umbrellas and tour/ticket information - Concierge services, outdoor furniture and a front desk safe - Guest reviews give top marks for the helpful staff Room features All guest rooms at Hotel Autentico Vertical Playa Del Carmen boast comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness rooms at the property. Extra conveniences in all rooms include: - Rainfall showers, hairdryers and shampoo - 42-inch TVs with streaming services and digital channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - Pool - All-inclusive - Spa - Free Wi-Fi 8.6 Excellent 2,944 reviews £194 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=522220&PinnedHotelID=522220&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 657 reviews £106 includes taxes & fees 29 Mar - 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Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,400 reviews £318 includes taxes & fees 16 Mar - 17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1380000/1370100/1370022/c3cac549.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Riviera Maya - All Inclusive Playacar - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 2,568 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=1370022&PinnedHotelID=1370022&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/890000/889900/889874/fa2a319e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Waves Tucán - All Inclusive Playacar - Pool - All-inclusive - Spa - Kids’ pool 8.6 Excellent 1,003 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=889874&PinnedHotelID=889874&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=83357526&PinnedHotelID=83357526&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=83357526,522220,89275698,33273173,9794206) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Bicycle rentals - Outdoor pool - Scooter/moped rentals ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach umbrellas - Outdoor furniture - Picnic area - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch TV with digital channels - Streaming services ### Food and drink - Champagne service - Espresso maker ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Mobile key entry - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 4 April 2025 to 31 December 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1500 per accommodation, per stay - Service fee: MXN 60 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number VS220427BS0 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ## Frequently asked questions ### Does Hotel Autentico Vertical Playa Del Carmen have a pool? ### Is Hotel Autentico Vertical Playa Del Carmen pet-friendly? ### How much is parking at Hotel Autentico Vertical Playa Del Carmen? ### What time is check-in at Hotel Autentico Vertical Playa Del Carmen? ### What time is check-out at Hotel Autentico Vertical Playa Del Carmen? ### Where is Hotel Autentico Vertical Playa Del Carmen located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Autentico Vertical Playa Del Carmen Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Amenities ### 9.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 137 8 - Good 49 6 - Okay 12 4 - Poor 8 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Roger L. 23 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, clean rooms and conveniently located. Great stay ##### Roger L. Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Ricardo 12 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property, great location. ##### Ricardo Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Kenton 4 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great little hotel. We loved the roof top pool area and the convenient location . ##### Kenton Stayed 3 nights in Feb 2024 ### 8/10 Good #### Catherine 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot great hotel no hot water. ##### Catherine Stayed 2 nights in Feb 2025 ### 8/10 Good #### Suha 8 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, helpful staff and clean ##### Suha Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Carmita 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome property, Cool artwork and staff. What a great stay! ☺️ ##### Carmita Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Andres Arturo 15 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities A little hidden gem in Playa del Carmen great rooms and locations staff super friendly ##### Andres Arturo Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Ricardo 7 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, great property, good amenities, good service. ##### Ricardo Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Chazz 1 Aug 2023 Liked: Amenities, property conditions & facilities Definitely will stay again.. Great customer service and place is really nice and unique. ##### Chazz Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Tony 11 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back ##### Tony Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Isis 27 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities staff very friendly, the room was clean. definitely recommended. Will stay there again ##### Isis Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Robert 26 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location Professional service Secure ##### Robert Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Julee 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable, clean room Comfortable, clean room. Will use again when we are in town. ##### Julee Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Michael 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I was pleasantly surprised by the size of the room. Great location and price. ![](https://a.travel-assets.com/ugc/hotel-reviews/08887BD6FF8CC3AC33773E47FA6D25478E24E58D1708372149694.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/229FE666567D3FC3368B7FF9FA467130C75EB24A1708372149750.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michael Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Patricia 28 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable hotel stay. The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay. ##### Patricia Stayed 1 night in May 2024 ### 10/10 Excellent #### Chase 25 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean and exactly as described ##### Chase Stayed 3 nights in Feb 2025 ### 8/10 Good #### LUCIE 16 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities It’s a tiny place but quiet and safe. Clean and modern. ##### LUCIE Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Hector 11 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend. ##### Hector Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Ray 31 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa. ##### Ray Stayed 21 nights in Dec 2024 ### 10/10 Excellent #### Teniqua 18 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again. ##### Teniqua Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Mitzy 30 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Solo fun I liked the hotel and the area.. Aldrich at the front desk was such a nice, friendly, welcoming person. He always had a smile and a kind word. The hotel was in close proximity to restaurants and shops. I felt safe and enjoyed my stay at this nice quiet boutique hotel ##### Mitzy Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Dawndi 3 Mar 2025 Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well. ##### Dawndi Stayed 3 nights in Feb 2025 ### 8/10 Good #### Lee-Ann 10 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities The place was great for what I needed. Could walk to beach and grocery store, right by 5th Ave for restaurants etc. There was a lot of street noise, it's a busy area. ##### Lee-Ann Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### Sebastian 8 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The personnel was very helpful and friendly. They really cared about us having a nice stay. The hotel itself was modern and pretty cool. We were positivley surprised. Sure, the stairwell is narrow, however the room was fantastic. ##### Sebastian Stayed 2 nights in Mar 2024 ### 8/10 Good #### Jonathan 15 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a nice hotel, location was great, staff amazing and very attentive, helpful when needed it. Only complaint was the jacuzzi wasn’t hot enough and after a while the jets stopped working. Overall I would stay at the hotel again. ☺️ ##### Jonathan Stayed 1 night in Nov 2023 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - 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