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"We arrived at the hotel early and were able to check in early, which was really helpful as we had just landed after an overnight flight. We were also given the opportunity to upgrade, which was worth every penny in terms of the access to club facilities. I will be staying here again on my next trip."

"Reliable hotel that we've used several times. Basic but well kept. Brilliant Pod system to terminal 5 means we return even when rooms are not very well equipped (no plug sockets near bed, small bathrooms). Always good value in terms of cost. Helpful friendly staff. "

"Fine for stop over between flights "

"Ned was comfortable and it was quiet. "

"Would definitely recommend this hotel, hotel staff were great and facilities exactly what you would expect and more from a premium hotel. Will definitely stay again next time. "

"Yes"

"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on carpet. "

"The staff was outstandingly pleasant competent and helpful. The food was excellent. The price was reasonable."

"Room was simple but spacious for our family of 4. It was very far from the main hotel areas though, and lifts being out of order between buildings made it incovenient with a buggy and luggage in tow. The bar and pool areas were lovely. The a la carte restaurant was a bit limited for kids and gluten free options, but was good to also have the option of the buffet style restaurant which was a better plan with children."