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"Chose this hotel for its proximity to attractions (excellent). My sibling and I are openly queer presenting, so we assume that was why the staff was very curt to us. Otherwise, the stay was lovely. Good food, lovely location. "

"Absolutely loved our room with a full river and Tower Bridge view. Just beautiful. The hotel was terrific and the adjoining restaurant had what we thought the best fish & cups with mushy peas. Would go back on a heartbeat!"

"Busy checking in. But helpful staff. Room clean."

"Construction noise was quite annoying beginning at 8 am each morning. No plugs near bed for CPAP machines. "

"Perfect location, clean, comfortable with friendly staff, great food and drinks. Lovely extra with water bottle and choc in room."

"Great place to stay close to T4 and free train from Terminals 2 & 3 Check in/Check out staff were really nice Breakfast selection of food very good and staff in the restaurant were very helpful & efficient Destinations Bar just had a drink there nice ambiance a bit pricey but it is London after all Would definitely stay overnight again on our next visit "

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"No breakfast"

"Original "classic twin" room was dated and musty smelling. Nothing like what's pictured on the website. After complaining was offered the "signature twin" but had to pay the difference. No wash cloths, no hand towels. 24 hour restaurant doesn't open until 7AM. 10 pounds per bag to hold luggage when everywhere else we've stayed offered for free. "