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Mayan Secret Hotel Boutique

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Featured image
Outdoor pool
Terrace/patio
1 bedroom, hypo-allergenic bedding, down duvets, memory-foam beds
1 bedroom, hypo-allergenic bedding, down duvets, memory-foam beds

Overview of Mayan Secret Hotel Boutique

Mayan Secret Hotel Boutique

3.5 out of 5

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)16 min drive
  • Popular LocationCenote Cocalitos24 min drive
  • Popular LocationLaguna Bacalar Ecological Park30 min drive
  • Popular LocationOxtankah Ruins43 min drive

Choose dates to view prices

About this area

Chetumal

Mayan Secret Hotel Boutique is located in Chetumal. Museum of Maya Culture and Lighthouse Museum are cultural highlights, and some of the area's activities can be experienced at Chetumal Ferry Terminal and Municipal Spa of Bacalar. Payo Obispo Zoo and Santuario del Manati are also worth visiting.
Popular Location

What's nearby

  • Laguna Milagros - 8 min drive
  • Payo Obispo Zoo - 16 min drive
  • Cenote Cocalitos - 24 min drive
  • Laguna Bacalar Ecological Park - 30 min drive
  • Oxtankah Ruins - 43 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 16 min drive

Restaurants

  • Tatich — 1 min walk
  • Ristorante Positano - 9 min drive
  • El Porton - 10 min drive
  • Spezias - 10 min drive
  • El Taco Loco - 10 min drive

About this property

Mayan Secret Hotel Boutique

3.5-star hotel with restaurant and outdoor pool
Along with a restaurant, this hotel has an outdoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a spa tub and conference space. All 12 individually decorated rooms feature free WiFi and memory foam beds. Smart TVs with satellite channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mayan Secret Hotel Boutique offers 12 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters. 16-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No lifts
  • Reception hall
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (538 square feet)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Raised toilet seat

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Down duvet
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 16-inch smart TV
  • Netflix
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Safe
  • Slippers
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:30 PM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25, per accommodation, per night, plus a deposit of USD 50 per stay
3 per room
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night.
Cots (infant beds) are available for USD 25.0 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 8.00 per person (roundtrip)
  • Airport shuttle fee per child: USD 8.00
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal
Mexico - Quintana Roo
Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 1 out of 4 reviews
5 - Excellent 25%
Rating 4 - Good. 2 out of 4 reviews
4 - Good 50%
Rating 3 - Okay. 0 out of 4 reviews
3 - Okay 0%
Rating 2 - Poor. 1 out of 4 reviews
2 - Poor 25%
Rating 1 - Terrible. 0 out of 4 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vale la pena conocerlo. Falla el internet, su único defecto
Stayed 2 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coordinar mejor su información
Todo estuvo increíble salvo la coordinación entre quienes tienen convenio para la reserva, no reciben la información con la seguridad y la prontitud adecuada para no incomodar al huésped,
Stayed 1 night in Sep 2019