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Continental Caribe Bay

3.5 star property
Hotel with free parking, steps from Museum of Maya Culture

Choose dates to view prices

Photo gallery for Continental Caribe Bay

Outdoor pool
Terrace/patio
Lobby sitting area
Standard Double Room | Desk, free WiFi
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Desk, free WiFi

Standard Double Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
TV
Shower/bath combination
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Desk, free WiFi

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
TV
Shower/bath combination
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Desk, free WiFi

Quadruple Room Standard

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • Sleeps 4

View all photos for Suite Junior

Desk, free WiFi

Suite Junior

  • 236 sq ft
  • Sleeps 2
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About the area

Map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.1 miles
  • Fisherman's Fountain - 16 min walk - 0.9 miles
  • Chetumal Ferry Terminal - 16 min walk - 0.9 miles
  • Palacio de Gobierno - 16 min walk - 0.9 miles
  • Santuario del Manati - 4 min drive - 2.0 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Restaurante " los Cocos - ‬2 min walk
  • ‪Brew Bar Cafe Chetumal - ‬7 min walk
  • ‪Backery & Coffee Casa Vanilah - ‬3 min walk
  • ‪Tortas y Tacos al Pastor "Don Miguel - ‬1 min walk
  • ‪La Peninsula - ‬1 min walk

About this property

Continental Caribe Bay

Hotel near Museum of Maya Culture
Located close to Museo de la Ciudad and Fisherman's Fountain, Continental Caribe Bay provides a terrace, a garden and a gym. The on-site international cuisine restaurant, Nah Balam, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a conference centre.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • A reception hall, bike parking and smoke-free property
  • A 24-hour front desk, 4 meeting rooms and luggage storage
Room features
All 85 rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Nah Balam

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 20

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Capital Plaza Chetumal
Capital Plaza Hotel Chetumal
Capital Plaza Hotel
Continental Caribe Bay Hotel
Continental Caribe Bay Chetumal
Continental Caribe Bay Hotel Chetumal

Frequently asked questions

Does Continental Caribe Bay have a pool?

Yes, this property has an outdoor pool.

Is Continental Caribe Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Continental Caribe Bay?

Self-parking is free at this property.

What time is check-in at Continental Caribe Bay?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Continental Caribe Bay?

Checkout is at 1 PM.

Where is Continental Caribe Bay located?

Located in the heart of Chetumal, this hotel is steps away from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Santuario del Manati are also within 3 mi (5 km).

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Continental Caribe Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 331 out of 763 reviews
Rating 8 - Good. 309 out of 763 reviews
Rating 6 - Okay. 87 out of 763 reviews
Rating 4 - Poor. 27 out of 763 reviews
Rating 2 - Terrible. 9 out of 763 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when traveling through Chetumal.
Stayed 1 night in Apr 2023

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Friendly and helpful staff.
Stayed 1 night in Aug 2024

8/10 Good

Randon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was very relaxing because of the quiet area even thought in was by the market. The staff was very friendly.
Stayed 1 night in Oct 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

meily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we had enough space for ourselves. Also the tidiness of the place was a plus.
Stayed 2 nights in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024

4/10 Poor

Wayne

Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024

6/10 Okay

Sonali

Ok
Stayed 1 night in Dec 2024

6/10 Okay

Erick

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024

8/10 Good

paul

Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never enjoyed such soft and comfortable beds at a hotel in Chetumal before. The staff tried their best to understand me as me or my friends could not speak Spanish. The attendant was attentive and help us get to our rooms with ease.

8/10 Good

Karina

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please tell experience
Stayed 1 night in Feb 2023

6/10 Okay

Lidia

Liked: Cleanliness, amenities
Ac was old
Stayed 2 nights in Feb 2023

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024

4/10 Poor

George

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024

10/10 Excellent

DINORAH AICELA

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel.No tiene mucho estacionamiento
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Aline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024