Title: Diosa del Agua Bacalar Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diosa del Agua Bacalar Hotel with free breakfast, 5-minute walk to Lake Bacalar ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/3d2da08c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/c8d87e0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/17ca402d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Porch](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/f55543f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Land view from property](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/95af9b31.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled in Mario Villanueva Madrid, Diosa del Agua Bacalar offers a tranquil retreat with continental breakfast and a restaurant. Unwind by the outdoor pool with sun loungers or stroll along the beach with umbrellas, while enjoying free WiFi and self parking. Bike rentals and concierge services are also available. 8.0 Very good ## Popular amenities - Breakfast included - Pool - Housekeeping - Parking included - Air conditioning - Free WiFi £140 includes taxes & fees 11 Dec - 12 Dec ## Room options ### Check availability for these dates Tonight [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 12 - Nov 13](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Standard Room, 1 Queen Bed | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/56d0329f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Fan Private bathroom Free bottled water Minibar Satellite channels - Sleeps 2 - 1 Queen Bed ![Superior Room, 2 Double Beds | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/509bebe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds ### Highlights Air conditioning Free cots/infant beds Smart TV Fan Private bathroom Free bottled water Minibar Satellite channels - Sleeps 4 - 2 Double Beds ![Premium Room, Bathtub | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/7c3b407e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Bathtub ### Highlights Individually decorated Private indoor hot tub Air conditioning Free cots/infant beds Smart TV Fan Private bathroom Free bottled water - Sleeps 2 - 1 King Bed ![Deluxe Room | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/5ee956f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually decorated Air conditioning Free cots/infant beds Smart TV Fan Free bottled water Minibar Satellite channels - Sleeps 2 - 3 King Beds ![Deluxe Room, Multiple Beds | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/233983ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds ### Highlights Air conditioning Free cots/infant beds Smart TV Fan Free bottled water Minibar Satellite channels In-room safe - Sleeps 5 - 2 King Beds ![Luxury Room | Minibar, in-room safe, free cots/infant beds, travel cot](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/ec478389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Air conditioning Free cots/infant beds Smart TV Fan Free bottled water Minibar Satellite channels In-room safe - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Villa Khaban Private Pool Lagoon Front - up to 6 people | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Khaban Bacalar Hotel Boutique Bacalar - 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On private beach - Pool - Spa - Parking included 8.6 Excellent 31 reviews £236 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Boca-De-Agua.h96013081.Hotel-Information?chkin=2025-12-10&chkout=2025-12-11&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=64fbe059-b26f-4dcc-bfa6-794f2d15f3d9&top_cur=GBP) Ad ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 371 reviews [](https://www.expedia.co.uk/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=64fbe059-b26f-4dcc-bfa6-794f2d15f3d9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.68330%2C-88.38599&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8GEfzbgYvnnY7OZdL31792V1AXQ=) Av. 1 Costera Norte, Mz. 23 Lt. 2, Bacalar, QROO, 77930 #### What's nearby - Laguna Bacalar Ecological Park - 1 min walk - 0.0 miles - Fort of San Felipe - 8 min walk - 0.5 miles - Municipal Spa of Bacalar - 16 min walk - 0.9 miles - Cenote Negro - 3 min drive - 1.4 miles - Cenote Cocalitos - 5 min drive - 3.1 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive #### Restaurants - ‪La Playita - ‬5 min walk - ‪Xoloitzcuintle Bacalar - ‬3 min walk - ‪Mistura - ‬5 min walk - ‪Las Miches De La 1 - ‬2 min walk - ‪Ixchel - ‬7 min walk ## About this property ### Diosa del Agua Bacalar Hotel near Lake Bacalar At Diosa del Agua Bacalar, you can look forward to free continental breakfast, a terrace and a restaurant. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information - Beach umbrellas, concierge services and a front desk safe Room features All guest rooms at Diosa del Agua Bacalar have thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. More amenities include: - Free infant beds and travel cots - Restaurant dining guides, in-room massages and guidebooks - 30-inch Smart TVs with satellite channels - Fans and daily housekeeping ## Similar properties ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 371 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/99000000/98460000/98456500/98456437/414b5ec0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Deluxe Apartments Azure Bacalar - Pool - Free WiFi - Air conditioning - Outdoor space 9.0 Wonderful 64 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=98456437&PinnedHotelID=98456437&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/106000000/105770000/105769700/105769620/70ffcfe8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kokoro Mio Hotel & Wellnes Xul-Ha - 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Free WiFi 10 Exceptional 43 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 King Bed, Pool View | Terrace/patio](https://images.trvl-media.com/lodging/75000000/74530000/74525400/74525379/762453c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Palm Bacalar Mario Villanueva Madrid - Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 63 reviews £138 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=74525379&PinnedHotelID=74525379&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/43000000/42510000/42501100/42501019/4a09fedf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Ariana Magisterial - Free WiFi - Air conditioning - Microwave 8.8 Excellent 70 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=42501019&PinnedHotelID=42501019&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9610000/9605300/9605239/75ea2163.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Toto Blue Hotel Boutique Bacalar - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.4 Very good 148 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=9605239&PinnedHotelID=9605239&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/89000000/88130000/88120100/88120004/3339c632.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AGAM Hotel Boutique Bacalar - Adults Only Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.2 Wonderful 86 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=88120004&PinnedHotelID=88120004&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite, 1 King Bed | Terrace/patio](https://images.trvl-media.com/lodging/89000000/88700000/88696300/88696256/a7b72f53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BACALARI HOTEL BOUTIQUE Mario Villanueva Madrid - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 46 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=88696256&PinnedHotelID=88696256&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 8:00 AM to 9:00 PM at scheduled times and on request - Free self parking on site - Limited on-site parking ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A restaurant ### Restaurants on site - Papi Rico ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - In-room cot - Outdoor pool - Travel cot ### Conveniences - Guidebooks - Limited-hour front desk - Safe at front desk - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - Beach umbrellas - Pool loungers - Terrace ### Spa - In-room massages ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Free cot ### Bathroom - Free toiletries - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 30-inch smart TV with satellite channels ### Food and drink - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Fan - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by bank transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 250 per person (one-way) - Airport shuttle fee per child: MXN 200 (one-way), (from 3 to 11 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 9:00 PM No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Vlandre Bacalar Bacalar Hotel Vlandré Bacalar Hotel Hotel Vlandré Bacalar Bacalar Hotel Vlandré Bacalar Hotel Bacalar Hotel Vlandré Bacalar Diosa del Agua Bacalar Hotel Diosa del Agua Bacalar Bacalar Diosa del Agua Bacalar Hotel Bacalar ## Frequently asked questions ### Does Diosa del Agua Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM. ### How much does it cost to stay at Diosa del Agua Bacalar? > As of 11 Nov 2025, prices found for a 1-night stay for 2 adults at Diosa del Agua Bacalar on 11 Dec 2025 start from £139.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Chetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Diosa del Agua Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Diosa del Agua Bacalar? > Self-parking is free at this property. ### What time is check-in at Diosa del Agua Bacalar? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Diosa del Agua Bacalar? > Checkout is at 11:30 AM. ### Does Diosa del Agua Bacalar provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 8:00 AM-9:00 PM on request. A fee of MXN 250 per person applies. ### Where is Diosa del Agua Bacalar located? > Located in Mario Villanueva Madrid, this hotel is within a 5-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Ecopark Bacalar and Fort of San Felipe are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Diosa del Agua Bacalar Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 8.6 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 26 8 - Good 11 6 - Okay 6 4 - Poor 4 2 - Terrible 4 ### 8/10 Good #### Maynor 1 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy bonito, todo muy limpio, solamente que no tiene un lugar adecuado para guardar y colgar ropa, el espacio que hay es demasiado pequeño. Por lo demás todo estuvo muy bien. ##### Maynor Stayed 3 nights in Mar 2024 ### 8/10 Good #### FLORENCE 26 Feb 2024 Liked: Staff & service Disliked: Room comfort Bacalar: mini croisière guidée sur la lagune: incroyable de beauté ; los rapidos + sympa pour les photos que pour les sensations aquatiques ##### FLORENCE Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Verified traveller 4 Jan 2024 Disliked: Cleanliness, room comfort #### Relación precio-calidad no es del todo buena Contexto: Viajé 3 días con mi esposa y mi hija de 5 años del 1 al 4 de enero de 2024. Habitación # 7. Cosas buenas del hotel - Excelente ubicación, frente a la laguna y a unos 10 min de caminata al centro. - El diseño del hotel como tal es acogedor y bonito. - Los recepcionistas son amables y serviciales. - El desayuno está rico, no inolvidable pero bien. - Tiene un mirador, terraza y mesa de ping-pong para pasar el rato. - La tele tiene Netflix y YouTube. Mejoras urgentes - El agua caliente para bañarse se acaba muy rápido. - El papel de baño es del más corriente (podrían incluso ahorrar si compraran otros mejores). - No me hicieron limpieza un día, nada más porque sí. - Las camas matrimoniales tienen bases de cemento, por lo que no se pueden mover. Háganse un favor y quiten esas bases para mayor flexibilidad. - No hay teléfono para comunicarse a recepción. Hay que ir sí o sí. - La caja fuerte es muy pequeña. No cabe ni una carpeta con papeles. - El aire no enfría mucho - no me imagino en verano. - El piso del baño es particularmente resbaladizo cuando se humedece. Ojo ahí. - La alberca no tiene calefacción. En general, creo que el precio que pagamos por noche ($2800 más impuestos) no corresponde al valor que recibimos. Tiene potencial, pero le falta mejorar en muchos aspectos claves. ##### Verified traveller Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Nancy 9 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Muy limpia y bonita la habitación y el hotel ##### Nancy Stayed 1 night in May 2023 ### 2/10 Terrible #### EDUARDO 6 May 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Hotel en remodelacion. Albañiles trabajando. 0 privacidad. Sucio. ##### EDUARDO Stayed 3 nights in Apr 2023 ### 4/10 Poor #### Helena 6 Mar 2023 Disliked: Amenities, property conditions & facilities the property is located next to a road which can be noisy. the room a really small and during our stay we had no electricity or water. ##### Helena Stayed 6 nights in Feb 2023 ### 8/10 Good #### Bere 27 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal es muy amable y atentos, la ubicación del hotel es buena, estás muy cerca de los lugares atractivos; precio / calidad 10 de 10. ##### Bere Stayed 3 nights in Feb 2023 ### 2/10 Terrible #### Verified traveller 24 Feb 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ofräscht och smutsigt hotell Smutsigt överallt - vi klagade över poolen två gånger på 5 dagar och den var smutsig dem andra dagarna också. Byggarbete som lät mycket från 10.00-17.00 Problem med vatten och informerade inte när dem stängde av för kallvatten/varmvatten när dem renoverade. Hoteller har fler än 8 rum som det står på hemsidan Aldrig frukost klockan 08.00 som dem lovade. Där luktadw konstigt på hotellet. Toaletten gick i sönder. Positivt - deras frukost ##### Verified traveller Stayed 5 nights in Feb 2023 ### 2/10 Terrible #### Mark 21 Feb 2023 Liked: Staff & service Disliked: Property conditions & facilities Staff was nice but I didn’t get any sleep because the bed was so terrible. Might as well have slept on cement. ##### Mark Stayed 1 night in Feb 2023 ### 6/10 Okay #### Hana 15 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Charmant hôtel mais trop bruyant, chambre mal isolée. A 6h du matin bruit de pas aller retour interminables puis un gros camion s’est garé devant notre chambre ( pour les provisions de l’hôtel) avec des Klaxons.. expérience désagréable Point positif petit déjeuner varié et bon ##### Hana Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Verified traveller 6 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great - clean and friendly ##### Verified traveller Stayed 3 nights in Jan 2023 ### 8/10 Good #### Hector 3 Jan 2023 Liked: Cleanliness, staff & service, amenities El lugar es bonito, desgraciadamente me tocó ir en remodelación y había detalles todavía sin finalizar. Aún así, el lugar está bien ubicado y el personal es amable en general. ##### Hector ### 10/10 Excellent #### Alfredo 30 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy hermoso lugar limpieza excelente los baños muy limpios la atencion del personal muy bien las intalaciones muy hermosas el restorant muy acogedor y sobre todo riquisima la comida precios muy comodos excelente ##### Alfredo Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Martine 8 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastisk sted i Bacalar Hotellet var bra på alle måter og lå flott til både til lagunen og byen. Veldig god mat på hotellets restaurant ##### Martine Stayed 4 nights in Feb 2022 ### 10/10 Excellent #### MARTHA PATRICIA CONTRERAS 31 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente trato de las personas que atienden el hotel!!! El chef súper amable y cocina delicioso!! La pasamos muy contentos!! ##### MARTHA PATRICIA CONTRERAS Stayed 5 nights in Dec 2021 ### 10/10 Excellent #### Marlene 17 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encanto el diseño, el lugar esta súper bien ubicado, tiene todo para facilitar el viaje, el restaurante es muy bonito y el personal súper amable y te hace más ameno el viaje ##### Marlene Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Maria Elena 28 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### bonito hotel muy bonito el hotel, ideal para pasar un fin de semana romántico con tu pareja. muy sencillo pero limpio y lindo. ##### Maria Elena Stayed 1 night in Oct 2021 ### 8/10 Good #### Enrique 22 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen servicio. Va a mejorar. El hotel esta bastante agradable, aunque estaba en proceso de remodelación. Una vez que termine pienso debe quedar bastante agradable. ##### Enrique Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Maria 7 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente ubicación! Lindo lugar y muy bien ubicado ##### Maria Stayed 1 night in May 2021 ### 6/10 Okay #### Verified traveller 31 May 2021 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Buen servicio pero no mencionan que sigue en obra ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller 18 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities I can’t say enough great things about this property. Upon checkin, the guy that helped me out was absolutely great! He gave me a map to the city & circled places of interest, & really took his time explaining all of the things I should check out nearby to make my trip wonderful. The room was perfect. The bed was extremely comfortable. So much so, that I think I slept better there than I do at home, & I have an extremely comfortable bed at home too. :) The staff kept the place extremely clean & welcoming. I was only there two days, but wish I could’ve stayed longer. It was perfect. ##### Verified traveller Stayed 2 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller 21 Mar 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stay 2 nights and I would come back especially they are building a pool right now! The room is well decorated. The bed is sooooo confortable and the staff is just amazing! The terrasse at the top is relaxing. This place has everything you need! ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Kimberly 2 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We were here for one night. The staff was friendly and helpful during check in and out. We didn’t have hot water in our room- staff said that it wasn’t normal, but we didn’t say anything until check out (as hot water isn’t always common at some places, so we didn’t think much of it). Parking on site was nice. There was access to rental bikes, community kitchen area, hammocks, swings, view point, ping pong table, etc. The grounds were very cozy and welcoming. The room was good, we liked how there were notes regarding keeping geckos alive and safe, etc. around the room. Good location, within walking distance to downtown square, public parks, swimming, etc. Would book again! ##### Kimberly Stayed 1 night in Dec 2020 ### 10/10 Excellent #### Jae 26 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place - Location is A+++ Great place to spend a relaxing evening in Bacalar. Easy walk to a private beach (10 pesos) and also a public access beach. Also right next door to great place for awesome ceviche and walk to all the local bars. Couldnt be better. We loved the mood lighting in the room and great bathroom/shower. We also loved the easy going breakfast spread in the morning and the friendly front desk staff. There is nothing critical at all - perfect spot and we're grateful for the hospitality. ##### Jae Stayed 1 night in Mar 2020 ### 4/10 Poor #### Anabel 14 Mar 2020 Disliked: Cleanliness, staff & service Por las fotografías anunciadas ,creí que tendría acceso directo a la laguna y no es así . Se tiene que pagar para acceder. ##### Anabel Stayed 1 night in Mar 2020 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Occidental Costa Cancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information)