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Hotel Villanueva

Photo gallery for Hotel Villanueva

Featured image
Indoor pool, open 8:00 AM to 8:00 PM, pool loungers
Indoor pool, open 8:00 AM to 8:00 PM, pool loungers
Individually decorated, laptop workspace, blackout curtains
Individually decorated, laptop workspace, blackout curtains

Overview of Hotel Villanueva

Hotel Villanueva

4 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Carmen O. de Merino No. 166, Chetumal, QROO, 77000

Explore the area

  • Popular LocationChetumal Ferry Terminal8 min walk
  • Popular LocationPalacio Municipal De Othon P. Blanco14 min walk
  • Popular LocationMuseum of Maya Culture14 min walk
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)11 min drive

Choose dates to view prices

About this area

Chetumal

Located in Chetumal, Hotel Villanueva is in the city centre and near the airport. The area's natural beauty can be seen at Explanada de la Bandera and Dos Mulas, while Museum of Maya Culture and Lighthouse Museum are cultural highlights. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Explanada de la Bandera - 2 min walk
  • Fisherman's Fountain - 2 min walk
  • Chetumal Ferry Terminal - 8 min walk
  • Palacio Municipal De Othon P. Blanco - 14 min walk
  • Museum of Maya Culture - 14 min walk

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • Ventolera — 1 min walk
  • Starbucks Ventolera — 1 min walk
  • Winner's - 3 min walk
  • Sergio's Pizzas - 4 min walk
  • Café del Puerto - 4 min walk

About this property

Hotel Villanueva

4-star hotel with restaurant and indoor pool
A restaurant, an indoor pool and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a conference centre and coffee/tea in a common area. All 72 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, guests will have LCD TVs with cable channels, and other amenities include free bottled water and hairdryers.
Hotel Villanueva offers 72 forms of air-conditioned accommodation which are accessible via exterior corridors, and features complimentary bottles of water and a hairdryer. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • On-site parking options include a carport
  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11:00 AM: MXN 50-150 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Shopping centre

Family friendly

  • Indoor pool

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Conference centre
  • Meeting rooms 3

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 250 per accommodation, per stay
1 per room (up to 22 lbs/10 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 50 and MXN 150 per person (approximately)
  • Airport shuttle fee: MXN 200 per person (one-way)
  • Airport shuttle fee per child: MXN 120
  • Pet fee: MXN 250 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Villanueva
Hotel Villanueva Chetumal
Villanueva Chetumal
Hotel Villanueva Chetumal, Mexico - Quintana Roo
Hotel Villanueva Hotel
Hotel Villanueva Chetumal
Hotel Villanueva Hotel Chetumal

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 114 out of 415 reviews
5 - Excellent 27%
Rating 4 - Good. 154 out of 415 reviews
4 - Good 37%
Rating 3 - Okay. 100 out of 415 reviews
3 - Okay 24%
Rating 2 - Poor. 28 out of 415 reviews
2 - Poor 7%
Rating 1 - Terrible. 19 out of 415 reviews
1 - Terrible 5%

4.0/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a strange hotel. There are no windows the view outside. The windows face the hallway corridor; so if left open people walking by can see inside the room or Silhouettes through the window. There was no hot Water. No elevator to the upper floors.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hi, checkin was very fast and staff attention perfect, they weree vey kind to help me for everythin..great staying.
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at! Clean room. Great staff and service. The only thing is the wifi doesn’t really work unless you’re in the pool or lobby area. But I will definitely stay there again😊
Stayed 4 nights in Feb 2021

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Cerca del malecon y restaurants en el area. Ideal para descansar solo un detalle en el baño cerraron la llave de paso y si la van a rentar deberian supervisar que todo funcione antes de entregarla.
Stayed 1 night in Nov 2020