3/5 Okay
Verified traveller
Travelled with partner
21 Jul 2021
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Hotel Villanueva
Photo gallery for Hotel Villanueva
Overview of Hotel Villanueva
Hotel Villanueva
3.8/5 Good
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet-friendly
- Air conditioning
- Restaurant
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- 72-hour vacancy between guest room stays
- Hand sanitiser provided
Carmen O. de Merino No. 166, Chetumal, QROO, 77000
Explore the area
- Chetumal Ferry Terminal8 min walk
- Palacio Municipal De Othon P. Blanco14 min walk
- Museum of Maya Culture14 min walk
- Chetumal, Quintana Roo (CTM-Chetumal Intl.)11 min drive
Choose dates to view prices
About this area
Chetumal
Located in Chetumal, Hotel Villanueva is in the city centre and near the airport. The area's natural beauty can be seen at Explanada de la Bandera and Dos Mulas, while Museum of Maya Culture and Lighthouse Museum are cultural highlights. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Guests appreciate the hotel's central location.
View in a map
What's nearby
- Explanada de la Bandera - 2 min walk
- Fisherman's Fountain - 2 min walk
- Chetumal Ferry Terminal - 8 min walk
- Palacio Municipal De Othon P. Blanco - 14 min walk
- Museum of Maya Culture - 14 min walk
Getting around
- Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive
Restaurants
- Ventolera — 1 min walk
- Starbucks Ventolera — 1 min walk
- Winner's - 3 min walk
- Sergio's Pizzas - 4 min walk
- Café del Puerto - 4 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Wheelchair-accessible parking available
- On-site parking options include a carport
- Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM
- Airport shuttle at scheduled times, on request
Food and drink
- Cooked-to-order breakfast available for a fee daily 7 AM–11:00 AM: MXN 50-150 per person
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
- Coffee/tea in a common area
Things to do
- Indoor pool
- Shopping centre
Family friendly
- Indoor pool
Conveniences
- Free newspapers in reception
- Front-desk safe
- Gift shop/newsstand
- No lifts
Guest services
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Front desk (limited hours)
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- Spanish
Business services
- Conference centre
- Meeting rooms 3
Outdoors
- Pool sunloungers
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Braille signage
- In-room accessibility
- Low-height worktop and sink
- Raised toilet seat
- Roll-in shower (select rooms)
- Wheelchair-accessible business centre
- Wheelchair-accessible parking
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- TV channels
- LCD TV
Food and drink
- Free bottled water
More
- Access via exterior corridors
- Guidebooks/recommendations
- Individually decorated
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Phone
Similar properties
See similar properties
Chetumal
4 star
Guest rating 3.5+
Hotel
Free WiFi
Business-friendly
Washer and dryer
Policies
Check-in
Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of MXN 250 per accommodation, per stay
1 per room (up to 22 lbs/10 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between MXN 50 and MXN 150 per person (approximately)
- Airport shuttle fee: MXN 200 per person (one-way)
- Airport shuttle fee per child: MXN 120
- Pet fee: MXN 250 per accommodation, per stay
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Property is also known as
Hotel Villanueva
Hotel Villanueva Chetumal
Villanueva Chetumal
Hotel Villanueva Chetumal, Mexico - Quintana Roo
Hotel Villanueva Hotel
Hotel Villanueva Chetumal
Hotel Villanueva Hotel Chetumal
Frequently asked questions
Overall score and ratings
3.8
Good
4.0/5
Cleanliness
4.0/5
Staff & service
3.5/5
Amenities
3.8/5
Property conditions & facilities
4/5 Good
Peter
Travelled with group
24 Apr 2021
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
5/5 Excellent
RUBEN
Business traveller
16 Mar 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Mar 2021
5/5 Excellent
Verified traveller
Business traveller, Travelled with partner
25 Feb 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2021
4/5 Good
RosaM
1 Dec 2020
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020