Title: Hotel Juliet Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Juliet Hotel in Chetumal with 24-hour front desk and restaurant ![Exterior](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/5215aa82.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/d6b2995f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/b6f163d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/w1016h232x0y0-6fb97bee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/039a1ad3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Juliet sits in the city center offering a quiet garden retreat. The on-site restaurant Arquelin serves international cuisine for all daily meals. Guests appreciate the attentive staff and can stay connected with in-room WiFi throughout their stay. 8.0 Very good ## Popular amenities - Bar - Room service - 24/7 front desk - Housekeeping - Laundry - Parking included ## Room options ### Check availability for these dates Tonight [Oct 24 - Oct 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 25 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9279209&PinnedHotelID=9279209&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ![Standard Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/92f53e58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony Air conditioning TV Rainfall showerhead Private bathroom Free bottled water Satellite channels Iron/ironing board - Sleeps 4 - 1 Double Bed ![Suite | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9280000/9279300/9279209/7d466f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 8.0 Very good 1 review ### Highlights Balcony Air conditioning TV Rainfall showerhead Private bathroom Free bottled water Satellite channels Iron/ironing board - Sleeps 3 - 1 King Bed ## You may also like Ad ![Superior Cabin | Terrace/patio](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/7f415301.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free WiFi 9.4 Exceptional 115 reviews £217 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Bacalar-Hotels-Akalki.h77862144.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=6050872&destination=Chetumal&destType=MARKET&latLong=18.525373,-88.306364&searchId=d4738588-4a6e-4d02-a3cd-ac6f2764a163&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96020000/96013100/96013081/16edcf69_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Boca de Agua- Bacalar Xul-Ha - On private beach - Pool - Spa - Parking included 8.6 Excellent 30 reviews £239 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Boca-De-Agua.h96013081.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=6050872&destination=Chetumal&destType=MARKET&latLong=18.525373,-88.306364&searchId=d4738588-4a6e-4d02-a3cd-ac6f2764a163&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66430000/66425600/66425545/477978e2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 233 reviews £193 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Bacalar-Hotels-Habitas-Bacalar.h66425545.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=6050872&destination=Chetumal&destType=MARKET&latLong=18.525373,-88.306364&searchId=d4738588-4a6e-4d02-a3cd-ac6f2764a163&top_cur=GBP) Ad ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 364 reviews [](https://www.expedia.co.uk/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=6050872&destination=Chetumal&destType=MARKET&latLong=18.525373,-88.306364&searchId=d4738588-4a6e-4d02-a3cd-ac6f2764a163&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Juliet.h9279209.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Juliet.h9279209.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.50281%2C-88.29565&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1oKCeas_2wbysUFQ_Zjvqnewy_w=) Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000 #### What's nearby - Museum of Maya Culture - 2 min walk - 0.1 miles - Explanada de la Bandera - 15 min walk - 0.8 miles - Chetumal Ferry Terminal - 16 min walk - 0.9 miles - Palacio de Gobierno - 16 min walk - 0.9 miles - Palacio Municipal De Othon P. Blanco - 18 min walk - 1.0 mile #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 5 min drive #### Restaurants - ‪Restaurante " Los Cocos - ‬2 min walk - ‪La Peninsula - ‬1 min walk - ‪Restaurante el Vaticano - ‬3 min walk - ‪Los Cocos - ‬2 min walk - ‪Capital Plaza Hotel - ‬2 min walk ## About this property ### Hotel Juliet Hotel in the city centre Consider a stay at Hotel Juliet and take advantage of a garden, dry cleaning/laundry services and a bar. The on-site international cuisine restaurant, Arquelin, offers breakfast, lunch and dinner. Guests can connect to free in-room WiFi. Other perks include: - Free self-parking - 1 meeting room, a front desk safe and tour/ticket information - A 24-hour front desk, luggage storage and a lift Room features All guest rooms at Hotel Juliet have perks, such as air conditioning, as well as amenities, such as free WiFi and free bottled water. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - TVs with satellite channels - Daily housekeeping and phones ## Similar properties ![Pool](https://images.trvl-media.com/lodging/10000000/9760000/9752900/9752823/f4ce4e53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marlon Chetumal - Parking included - Free WiFi - Air conditioning - Room service 7.6 Good 417 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=9752823&PinnedHotelID=9752823&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/36000000/35590000/35581900/35581866/734f113c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Suites Arges - Centro Chetumal Chetumal - Pool - Pet-friendly - Parking included - Free WiFi 8.2 Very good 514 reviews £36 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=35581866&PinnedHotelID=35581866&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/40000000/39450000/39444900/39444859/705e4e4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Fontana Chetumal - Free WiFi - 24/7 front desk 8.0 Very good 167 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=39444859&PinnedHotelID=39444859&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9050000/9049200/9049194/8f95e14d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Principe Chetumal - Pool - Kids pool - Free WiFi - Restaurant 7.2 Good 256 reviews £43 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9049194&PinnedHotelID=9049194&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/105000000/104440000/104438400/104438303/a3c49c26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Chetumal Hotel Chetumal - Parking included - Free WiFi - Air conditioning - Housekeeping 8.0 Very good 25 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=104438303&PinnedHotelID=104438303&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/14000000/13200000/13198600/13198525/ad9113b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Blanca Chetumal - Free WiFi - Air conditioning - Parking available - Business services 8.6 Excellent 868 reviews £65 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=13198525&PinnedHotelID=13198525&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/7000000/6580000/6577100/6577059/49285c4d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Chetumal Chetumal - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 982 reviews £43 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=6577059&PinnedHotelID=6577059&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6260000/6250400/6250312/b99cd396.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Chetumal Hotel Chetumal - Pool - Free airport shuttle - Parking included - Free WiFi 8.8 Excellent 1,020 reviews £58 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=6250312&PinnedHotelID=6250312&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, Sea View | 1 bedroom, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/84000000/83810000/83809300/83809202/b33dbf17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Noor Chetumal - Pool - Spa - Parking included - Free WiFi 7.8 Good 96 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=83809202&PinnedHotelID=83809202&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools](https://images.trvl-media.com/lodging/11000000/10020000/10019200/10019198/5ed5f42b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Los Cocos Chetumal Chetumal - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 344 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=10019198&PinnedHotelID=10019198&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free covered self parking on site - Limited on-site parking - Wheelchair-accessible parking available - Onsite parking options include a carport ### Food and drink - A bar/lounge - A restaurant ### Restaurants on site - Arquelin ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Lift (150 centimetre wide door) - Magnifying mirror - Stair-free path to entrance - Tile flooring in public areas - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (100 centimetre high) ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Iron/ironing board - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 12:30 PM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Juliet Chetumal Hotel Juliet Juliet Chetumal Hotel Juliet Chetumal, Mexico - Quintana Roo Hotel Juliet Hotel Hotel Juliet Chetumal Hotel Juliet Hotel Chetumal ## Frequently asked questions ### Is Hotel Juliet pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Juliet? > Self-parking is free at this property. ### What time is check-in at Hotel Juliet? > Check-in start time: 3:00 PM; check-in end time: midnight. ### What time is check-out at Hotel Juliet? > Checkout is at 12:30 PM. ### Where is Hotel Juliet located? > Located in the heart of Chetumal, this hotel is steps away from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Malecón de Chetumal are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Juliet Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.0 Location ### 8.2 Staff & service ### 8.4 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 43 8 - Good 49 6 - Okay 17 4 - Poor 6 2 - Terrible 7 ### 10/10 Excellent #### Rosa Luz 4 Sept 2025 Liked: Amenities Excelente hotel ##### Rosa Luz Stayed 1 night in Jun 2025 ### 8/10 Good #### Louis 3 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Perfect location ##### Louis Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Marla 15 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Clean Safe Good location ##### Marla Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ceon 28 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities Stay was great. Excellent customer service. ##### Ceon ### 10/10 Excellent #### Dave 4 Apr 2025 Liked: Staff & service, amenities, property conditions & facilities Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back. ##### Dave Stayed 2 nights in Apr 2025 ### 8/10 Good #### Carmita 20 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities The place is great but the security dogs at the premises were barking loudly in the early morning. ##### Carmita Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Robert 3 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Enjoy ##### Robert Stayed 1 night in Jan 2024 ### 8/10 Good #### Alba 12 Mar 2024 Liked: Cleanliness, staff & service, amenities I liked the staff, very friendly. Didnt like that wifi was not working most times. ##### Alba Stayed 1 night in Mar 2024 ### 8/10 Good #### Benjamin 29 Oct 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels. ##### Benjamin ### 2/10 Terrible #### Shumari 12 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not friendly Nor Accommodating The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service. ##### Shumari Stayed 2 nights in Feb 2024 ### 8/10 Good #### HUGO 1 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una. ##### HUGO Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Darwin 26 Sept 2025 ##### Darwin Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Karina 17 Aug 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte. Los inodoros con poca agua para descarga. ##### Karina Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Maxwell 5 Aug 2025 Liked: Staff & service Disliked: Property conditions & facilities ##### Maxwell Stayed 1 night in Aug 2025 ### 10/10 Excellent #### JORGE 1 Jun 2025 ##### JORGE Stayed 1 night in May 2025 ### 8/10 Good #### Yuridia 16 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias. ##### Yuridia Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Susana 12 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El dueño muy amable ##### Susana Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Austria Paola Barradas 3 Jan 2025 Disliked: Staff & service, amenities, property conditions & facilities Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no. Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba. Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel. Ya para esto eran las 5.40am Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua. Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia. ##### Austria Paola Barradas Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Rafael 23 Dec 2024 ##### Rafael Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Ceon 8 Nov 2024 ##### Ceon Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Gloria 21 Sept 2024 ##### Gloria Stayed 1 night in Aug 2024 ### 8/10 Good #### FLOR ADRIANA PEÑA 17 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Su ubicación en el Centro de la Ciudad! ##### FLOR ADRIANA PEÑA Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Albert 12 Aug 2024 ##### Albert Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Jorge Javier 7 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Personal amable, checkin rápido, buena ubicación. ##### Jorge Javier Stayed 4 nights in Aug 2024 ### 8/10 Good #### Arturo 13 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideal para descansar ##### Arturo Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Wellness Resort - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information)