Title: Cabañas Luxury Bacalar Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cabañas Luxury Bacalar On private beach with outdoor pool, near Cenote Esmeralda ![Lake](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/ddf6c04b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lake](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/e84ddf87.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/31c9ffcb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/7549036a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/cfd8bcf8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Bacalar's natural beauty meets luxury at Cabañas Luxury Bacalar. With a private beach, poolside bar, and sun loungers, you'll unwind in style while enjoying activities like beach volleyball and kayaking. 8.0 Very good ## Popular amenities - Bar - Breakfast available - On private beach - Pool - Parking included - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Family Quadruple Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bf420f2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds, Non Smoking 8.0 Very good 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - 258 sq ft - Water view - Sleeps 4 - 1 King Bed and 2 Large Single Bunk Beds ![Basic Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/c4a8f465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Double Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Pillow menu Renovated in 2022 Egyptian cotton bed sheets Premium bedding - 172 sq ft - Sleeps 2 - 1 Double Bed ![Junior Cabin, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bbea8723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 Queen Bed ![Exclusive Quadruple Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/14c00928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Quadruple Room, 2 Double Beds, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 4 - 2 Double Beds ![Comfort Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/03c39300.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 King Bed ![Deluxe Cabin, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/93ebefbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96020000/96013100/96013081/16edcf69_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Boca de Agua- Bacalar Xul-Ha - On private beach - Pool - Spa - Parking included 8.6 Excellent 26 reviews £185 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Boca-De-Agua.h96013081.Hotel-Information?chkin=2025-10-22&chkout=2025-10-23&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=57f2dd34-14fc-47f1-a6a7-af81e92bc61d&top_cur=GBP) Ad ![Master Suite with Private Heated Pool | 1 bedroom, premium bedding, down duvets, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/107000000/106760000/106752000/106751998/f7e68c49_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Amaranto Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Free WiFi 10.0 Exceptional 42 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Amaranto-Hotel-Boutique.h106751998.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=57f2dd34-14fc-47f1-a6a7-af81e92bc61d&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66430000/66425600/66425545/477978e2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 229 reviews £183 includes taxes & fees 25 Sept - 26 Sept [](https://www.expedia.co.uk/Bacalar-Hotels-Habitas-Bacalar.h66425545.Hotel-Information?chkin=2025-9-25&chkout=2025-9-26&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=57f2dd34-14fc-47f1-a6a7-af81e92bc61d&top_cur=GBP) Ad ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 359 reviews [](https://www.expedia.co.uk/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=57f2dd34-14fc-47f1-a6a7-af81e92bc61d&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information) ## About the area Located in Bacalar, Cabañas Luxury Bacalar is on a private beach. While the natural beauty of Cenote Esmeralda and Cenote Cocalitos can be enjoyed by anyone, those looking for an activity can explore Municipal Spa of Bacalar. Don't miss out on a visit to Manatee Sanctuary. Power boating and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. [Visit our Bacalar travel guide](https://www.expedia.co.uk/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65824%2C-88.40404&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mPzHQzl1vk5gzbgabMi3t6uVyOI=) Ave. Costera #156, Bacalar, QROO, 77939 ### What's nearby - Cenote Azul - 18 min walk - 1.0 mile - Cenote Cocalitos - 2 min drive - 0.7 miles - Municipal Spa of Bacalar - 3 min drive - 1.6 miles - Fort of San Felipe - 4 min drive - 1.8 miles - Laguna Bacalar Ecological Park - 5 min drive - 2.3 miles ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive ### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬4 min drive - ‪Albahaca - ‬3 min drive - ‪El Trompo de K'los - ‬4 min drive - ‪Blu Beach Club - ‬5 min drive ## About this property ### Cabañas Luxury Bacalar Hotel remodelled in 2022 and located near Cenote Esmeralda Located close to Cenote Cocalitos and Cenote Azul, Cabañas Luxury Bacalar provides a poolside bar, a terrace and a garden. With a private beach, beach massages and sunloungers, this hotel is the perfect place to soak up some sun. Enjoy on-site activities, such as beach volleyball and kayaking. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - An outdoor pool, along with free cabanas and sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - A free beach club on-site, express check-out and express check-in Room features All guest rooms are individually furnished and boast comforts, such as air conditioning. Extra conveniences in all rooms include: - Rainfall showers, deep-soaking baths and free toiletries - Balconies and daily housekeeping ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request - Free uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 130 to 295 per person - A bar/lounge - A poolside bar - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Beach volleyball - Bicycle rentals - Free beach club - Kayaking - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - On a private beach - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Renovated entire property - March 2022 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Deep soaking bathtub - Free toiletries - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service ### More - Air conditioning - Individual decor - Individual furnishings - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:30 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 per cent for credit card payments The front desk is open daily from 8:00 AM - 10:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation At check-in, guests must provide a negative PCR COVID-19 test result Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 130 to 295 per person - Airport shuttle fee: MXN 702 per person (return) - Airport shuttle fee per child: MXN 702 (return), (from 4 to 11 years old) - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:30 AM to 10:30 PM No pets and no service animals are allowed at this property ### Property is also known as Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Bacalar Cabañas Luxury Bacalar Hotel Bacalar ## Frequently asked questions ### Does Cabañas Luxury Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:30 AM to 10:30 PM. ### Is Cabañas Luxury Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Cabañas Luxury Bacalar? > Self-parking is free at this property. ### What time is check-in at Cabañas Luxury Bacalar? > Check-in start time: 3:00 PM; check-in end time: 5:30 PM. ### What time is check-out at Cabañas Luxury Bacalar? > Checkout is at noon. ### Does Cabañas Luxury Bacalar provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6:00 AM-10:00 PM on request. A fee of MXN 702 per person applies. ### Where is Cabañas Luxury Bacalar located? > Nestled on the beach, this Bacalar hotel is within a 15-minute walk of Cenote Esmeralda and Cenote Cocalitos. Cenote Azul and Municipal Spa of Bacalar are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cabañas Luxury Bacalar Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 21 8 - Good 12 6 - Okay 4 4 - Poor 4 2 - Terrible 3 ### 8.8/10 Cleanliness ### 8.6/10 Staff & service ### 8.4/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Leticia 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is clean and peaceful and the staff was friendly and helpful. ##### Leticia Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Miguel 16 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The girl in the front desk was amazing. She was very knowledgeable and attentive to our every needs. She gave us alot of information of where to go and what to do so we could enjoy Bacalar. It was an amazing place, the property was great. We gad everything we needed there on grounds. ##### Miguel Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Keith 8 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities If you wanna stay on the lake this is not the place! This hotel isn’t on “a white sand beach”. Lake very hard to access with lots of restrictions. Pool not super clean and falling apart. Over priced for what you get. We left a day early to find a place with better water access. ##### Keith Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### javier rene 3 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### javier rene Stayed 2 nights in Jul 2023 ### 8/10 Good #### Enrique 2 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Enrique Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Cristina 23 Jul 2023 ##### Cristina Stayed 2 nights in Jul 2023 ### 4/10 Poor #### mario 19 Jul 2023 Liked: Cleanliness, staff & service No funcionaba el clima y las cama chica y muy incómoda Muy cara. Para la calidad ##### mario Stayed 1 night in Jul 2023 ### 4/10 Poor #### Martin 13 Jul 2023 Liked: Cleanliness Disliked: Staff & service, room comfort #### Servicios inadecuados El lugar tiene bonita estructura pero no adecuada para dar el servicio de hospedaje y la foto de la marina no es de ellos. ##### Martin Stayed 2 nights in Jul 2023 ### 8/10 Good #### Angel 13 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Bonita pero. No tiene muelle ##### Angel Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Ivette 1 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel Maravilloso el servicio fue magnífico de principio a fin en todas las áreas ![](https://a.travel-assets.com/ugc/hotel-reviews/7454A68C70FAF1E73C5D75A030718A0488171F8F1675270526788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivette Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Miguel Angel 11 Aug 2022 ##### Miguel Angel Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Cesar 22 Jul 2022 ##### Cesar Stayed 3 nights in Jul 2022 ### 8/10 Good #### gina 2 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hide out spot 😂 We had an amazing time, although it rain all night we all had fun. The birds were so beautiful ![](https://a.travel-assets.com/ugc/hotel-reviews/E1649C8D4314DF7A33F7EDDC1934AAA9F450DDB41654185140409.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### gina Stayed 1 night in May 2022 ### 8/10 Good #### Francia 5 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugar bastante bonito. El lugar es bastante bonito, tal cual como las imágenes. El servicio de recepción es excelente, muy amables y limpias las instalaciones. Reservé dos habitaciones y una de ellas el baño tenía mal olor, solo eso! Aún así lo recomiendo y podría regresar a éste establecimiento. ##### Francia Stayed 1 night in Jan 2022 ### 4/10 Poor #### ANTONIO 5 Aug 2021 ##### ANTONIO Stayed 5 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 13 Jul 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities over all its is a nice place to stay, the staff very friendly, and safe. I will highly recommend ##### Verified traveller Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### josefina, los Cabos 23 Sept 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo mejor de lo mejor. Camas muy comodas. Desayuno incluido. Jardines muy bien cuidados Excelente lugar para descansar ##### josefina Stayed 2 nights in Sep 2020 ### 6/10 Okay #### :) 21 Mar 2020 Liked: Staff & service, property conditions & facilities El agua está helada, y para que salga caliente te dicen que tienes que dejarla correr, lo cual hace que se desperdicie demasiada agua si alguno de los huéspedes lo hace. También me tocó que uno de los baños que tienen por el restaurante estaba completamente sucio, y no funcionaba. ##### :) Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort todo en general bien Solo falló un día la chapa de la puerta no tenia seguro pero al día siguiente nos cambiaron de habitación Y un poco de olor en el baño como por falta de uso Atención del personal muy bien y del Gerente ##### Verified traveller Stayed 3 nights in Mar 2020 ### 4/10 Poor #### Verified traveller 13 Mar 2020 Liked: Amenities, property conditions & facilities Disliked: Staff & service No tenían mi reservación. Me dijeron que mandaron un mail ellos directamente cancelándome y nunca recibí ese correo. Por parte de Expedia no recibí ningún tipo de aviso. Expedía decía que mi reservación estaba bien y así no era por parte del hotel. Lamentablemente la opción que me dio el hotel fue darme una habitación más cara. Y cobrármela aparte de la reservación de expedía. ##### Verified traveller Stayed 1 night in Mar 2020 ### 6/10 Okay #### Rose 25 Feb 2020 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The property was clean and the staff was nice. The room however smelled of sewage. There is probably an issue with the plumbing. The room and washroom were open concept. As the doors did not have a screens on it we could not open the doors for fresh air as there were a lot of mosquitoes. ##### Rose Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Luigi 14 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Luigi Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller 21 Jan 2020 Liked: Cleanliness, staff & service Está muy completo el hotel, pero en la página decían que los cuartos tenían tina y no tenía nada. Aparte de que no tiene vista a la laguna. ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller 5 Jan 2020 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### CARMEN 2 Dec 2019 Muy bonito y moderno, pero no comodo ni practico para personas mayores o bebes o carreolas ##### CARMEN Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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