Title: Cabañas Luxury Bacalar Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cabañas Luxury Bacalar Escape to your own Caribbean haven where sun-kissed days meet tranquil nights. Soak up the fun with a refreshing cocktail by the pool or on the beach. ## Photo gallery for Cabañas Luxury Bacalar ![Exterior - Cabañas Luxury Bacalar (Bacalar)](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/05595454.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lake - Cabañas Luxury Bacalar (Bacalar)](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/ddf6c04b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Cabañas Luxury Bacalar (Bacalar)](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/7549036a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massages on the beach - Cabañas Luxury Bacalar (Bacalar)](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/afcf07dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake - Cabañas Luxury Bacalar (Bacalar)](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/adf7e6ac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Bacalar's natural beauty meets luxury at Cabañas Luxury Bacalar. With a private beach, poolside bar, and sun loungers, you'll unwind in style while enjoying activities like beach volleyball and kayaking. ## Reviews 8.0 Very good ## Popular amenities - On private beach - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Basic Room, 1 Double Bed, Non Smoking ![Basic Room, 1 Double Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/c4a8f465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Double Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Pillow menu Renovated in 2022 Premium bedding Down duvet - 172 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Exclusive Quadruple Room, 2 Double Beds, Non Smoking ![Exclusive Quadruple Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/14c00928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Quadruple Room, 2 Double Beds, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 4 - 2 Double Beds ### View all photos for Junior Cabin, 1 Queen Bed, Non Smoking ![Junior Cabin, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bbea8723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Cabin, 1 Queen Bed, Non Smoking ![Deluxe Cabin, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/93ebefbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 Queen Bed ### View all photos for Comfort Room, 1 King Bed, Non Smoking ![Comfort Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/03c39300.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - Sleeps 2 - 1 King Bed ### View all photos for Family Quadruple Room, Multiple Beds, Non Smoking ![Family Quadruple Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bf420f2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds, Non Smoking 8.0 Very good 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep-soaking bath Champagne service - 258 sq ft - Water view - Sleeps 4 - 1 King Bed and 2 Large Single Bunk Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65824%2C-88.40404&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mPzHQzl1vk5gzbgabMi3t6uVyOI=) Ave. Costera #156, Bacalar, QROO, 77939 #### What's nearby - Lake Bacalar \- 13 min walk \- 0.7 miles - Cenote Azul \- 18 min walk \- 1.0 mile - Cenote Cocalitos \- 3 min drive \- 0.7 miles - Fort of San Felipe \- 6 min drive \- 1.8 miles - Laguna Bacalar Ecological Park \- 7 min drive \- 2.3 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive #### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬4 min drive - ‪Albahaca - ‬3 min drive - ‪Blu Beach Club - ‬5 min drive - ‪Papitos - ‬4 min drive ## About this property ### Cabañas Luxury Bacalar Hotel remodelled in 2022 and located near Cenote Cocalitos Located close to Cenote Esmeralda and Cenote Azul, Cabañas Luxury Bacalar provides a poolside bar, a terrace and a garden. With a private beach, beach massages and sunloungers, this hotel is the perfect place to soak up some sun. Enjoy on-site activities, such as beach volleyball and kayaking. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - An outdoor pool, along with free cabanas and sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - A free beach club on-site, express check-out and express check-in Room features All guest rooms are individually furnished and boast comforts, such as air conditioning. Extra conveniences in all rooms include: - Rainfall showers, deep-soaking baths and free toiletries - Balconies and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9600000/9598000/9597944/4bd5ab89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Bakalar Mario Villanueva Madrid - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 124 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=9597944&PinnedHotelID=9597944&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/50000000/49090000/49088900/49088877/b6d80f84.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jardín Mahahual Mahahual - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=49088877&PinnedHotelID=49088877&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/55000000/54200000/54200000/54199954/47468416.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Shiva Bacalar by MIJ Bacalar - 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Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 6.4 176 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=9570964&PinnedHotelID=9570964&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast meal](https://images.trvl-media.com/lodging/121000000/120380000/120379900/120379806/1f6a773c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mayas Blue Diego Rojas Zapata - Pool - Free Wi-Fi - Air-conditioning 8.0 Very good 1 review £63 includes taxes & fees 25 Dec - 26 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=120379806&PinnedHotelID=120379806&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, Balcony | Hypo-allergenic bedding, free WiFi, bed sheets](https://images.trvl-media.com/lodging/124000000/123140000/123139300/123139287/93a3352f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lydna Ki'n Bacalar - Pool - Free Wi-Fi - Housekeeping - Microwave £55 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=123139287&PinnedHotelID=123139287&HadPinnedHotel=true®ionId=-1&adults=2) ![House, 4 Bedrooms, Lagoon View | Terrace/patio](https://images.trvl-media.com/lodging/101000000/100190000/100189200/100189159/bbba29b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yayum Bacalar Mario Villanueva Madrid - Spa - Parking included - Free Wi-Fi - Air-conditioning 7.4 Good 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=100189159&PinnedHotelID=100189159&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/32000000/31090000/31085100/31085002/3ef8ab0c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Bambú Bacalar - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.0 Very good 11 reviews £127 includes taxes & fees 26 Dec - 27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=31085002&PinnedHotelID=31085002&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 130 to 295 per person - A bar/lounge - A poolside bar - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Beach volleyball - Bicycle rentals - Free beach club - Kayaking - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - On a private beach - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Renovated entire property - March 2022 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Deep soaking bathtub - Free toiletries - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service ### More - Air conditioning - Individual decor - Individual furnishings - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:30 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 per cent for credit card payments The front desk is open daily from 8:00 AM - 10:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation At check-in, guests must provide a negative PCR COVID-19 test result Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 72 hours prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 130 to 295 per person - Airport shuttle fee: MXN 702 per person (return) - Airport shuttle fee per child: MXN 702 (return), (from 4 to 11 years old) - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:30 AM to 10:30 PM No pets and no service animals are allowed at this property ### Property is also known as Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Bacalar Cabañas Luxury Bacalar Hotel Bacalar ## Frequently asked questions ### Does Cabañas Luxury Bacalar have a pool? ### Is Cabañas Luxury Bacalar pet-friendly? ### How much is parking at Cabañas Luxury Bacalar? ### What time is check-in at Cabañas Luxury Bacalar? ### What time is check-out at Cabañas Luxury Bacalar? ### Does Cabañas Luxury Bacalar provide a shuttle to the airport? ### Where is Cabañas Luxury Bacalar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cabañas Luxury Bacalar Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 9.4 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 21 8 - Good 12 6 - Okay 4 4 - Poor 4 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Leticia 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is clean and peaceful and the staff was friendly and helpful. ##### Leticia Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Miguel 16 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The girl in the front desk was amazing. She was very knowledgeable and attentive to our every needs. She gave us alot of information of where to go and what to do so we could enjoy Bacalar. It was an amazing place, the property was great. We gad everything we needed there on grounds. ##### Miguel Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Keith 8 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities If you wanna stay on the lake this is not the place! This hotel isn’t on “a white sand beach”. Lake very hard to access with lots of restrictions. Pool not super clean and falling apart. Over priced for what you get. We left a day early to find a place with better water access. ##### Keith Stayed 3 nights in Aug 2023 ### 4/10 Poor #### mario 19 Jul 2023 Liked: Cleanliness, staff & service No funcionaba el clima y las cama chica y muy incómoda Muy cara. Para la calidad ##### mario Stayed 1 night in Jul 2023 ### 4/10 Poor #### Martin 13 Jul 2023 Liked: Cleanliness Disliked: Staff & service, room comfort #### Servicios inadecuados El lugar tiene bonita estructura pero no adecuada para dar el servicio de hospedaje y la foto de la marina no es de ellos. ##### Martin Stayed 2 nights in Jul 2023 ### 8/10 Good #### Angel 13 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Bonita pero. No tiene muelle ##### Angel Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Ivette 1 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel Maravilloso el servicio fue magnífico de principio a fin en todas las áreas ![](https://a.travel-assets.com/ugc/hotel-reviews/7454A68C70FAF1E73C5D75A030718A0488171F8F1675270526788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivette Stayed 3 nights in Jan 2023 ### 8/10 Good #### gina 2 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hide out spot 😂 We had an amazing time, although it rain all night we all had fun. The birds were so beautiful ![](https://a.travel-assets.com/ugc/hotel-reviews/E1649C8D4314DF7A33F7EDDC1934AAA9F450DDB41654185140409.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### gina Stayed 1 night in May 2022 ### 8/10 Good #### Francia 5 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugar bastante bonito. El lugar es bastante bonito, tal cual como las imágenes. El servicio de recepción es excelente, muy amables y limpias las instalaciones. Reservé dos habitaciones y una de ellas el baño tenía mal olor, solo eso! Aún así lo recomiendo y podría regresar a éste establecimiento. ##### Francia Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Verified traveller 13 Jul 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities over all its is a nice place to stay, the staff very friendly, and safe. I will highly recommend ##### Verified traveller Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### josefina, los Cabos 23 Sept 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo mejor de lo mejor. Camas muy comodas. Desayuno incluido. Jardines muy bien cuidados Excelente lugar para descansar ##### josefina Stayed 2 nights in Sep 2020 ### 6/10 Okay #### :) 21 Mar 2020 Liked: Staff & service, property conditions & facilities El agua está helada, y para que salga caliente te dicen que tienes que dejarla correr, lo cual hace que se desperdicie demasiada agua si alguno de los huéspedes lo hace. También me tocó que uno de los baños que tienen por el restaurante estaba completamente sucio, y no funcionaba. ##### :) Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller 20 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort todo en general bien Solo falló un día la chapa de la puerta no tenia seguro pero al día siguiente nos cambiaron de habitación Y un poco de olor en el baño como por falta de uso Atención del personal muy bien y del Gerente ##### Verified traveller Stayed 3 nights in Mar 2020 ### 4/10 Poor #### Verified traveller 13 Mar 2020 Liked: Amenities, property conditions & facilities Disliked: Staff & service No tenían mi reservación. Me dijeron que mandaron un mail ellos directamente cancelándome y nunca recibí ese correo. Por parte de Expedia no recibí ningún tipo de aviso. Expedía decía que mi reservación estaba bien y así no era por parte del hotel. Lamentablemente la opción que me dio el hotel fue darme una habitación más cara. Y cobrármela aparte de la reservación de expedía. ##### Verified traveller Stayed 1 night in Mar 2020 ### 6/10 Okay #### Rose 25 Feb 2020 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The property was clean and the staff was nice. The room however smelled of sewage. There is probably an issue with the plumbing. The room and washroom were open concept. As the doors did not have a screens on it we could not open the doors for fresh air as there were a lot of mosquitoes. ##### Rose Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 21 Jan 2020 Liked: Cleanliness, staff & service Está muy completo el hotel, pero en la página decían que los cuartos tenían tina y no tenía nada. Aparte de que no tiene vista a la laguna. ##### Verified traveller Stayed 1 night in Jan 2020 ### 6/10 Okay #### CARMEN 2 Dec 2019 Muy bonito y moderno, pero no comodo ni practico para personas mayores o bebes o carreolas ##### CARMEN Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Verified traveller 29 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El servicio es excelente, son muy atentos, las instalaciones hermosas ##### Verified traveller Stayed 2 nights in Oct 2019 ### 8/10 Good #### Verified traveller 11 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es bonito, cuenta con alberca, no tiene acceso a la laguna y tampoco tienen convenio con algun beach club. No me gustó que el WC no tiene puerda por lo tanto no hay provacidad. todo lo demas muy bien ##### Verified traveller Stayed 2 nights in Oct 2019 ### 2/10 Terrible #### julian 28 Sept 2019 Liked: Property conditions & facilities Disliked: Staff & service, room comfort #### Frustración de un descanso Muy mal,las cabañas muy bien pero es un complejo de 10 cabañas donde habíamos 3 ocupadas,reservamos 3 noches y en la última recibimos una llamada de extorsión con amenaza de entrar al hotel y nos estaban observando,el lugar no cuenta con ninguna seguridad,sólo había una persona para cuidar y atender el lugar,el dueño quien está todos los días en el hotel en las mañanas nunca llegó al lugar ya q pedimos auxilio de la Policía y tuvimos q abandonar el lugar por falta de seguridad nosotros y otros huéspedes,no lo recomiendo ya q a habido una serie de asaltos en bacalar del mismo tipo q nos pudo haber pasado ,pero con amenaza de muerte y sin ninguna seguridad y sin importancia del dueño o encargado del hotel ##### julian Stayed 3 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller 23 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Juste parfait ##### Verified traveller Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller 9 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is beaurtiful! The staff is very nice and polite. The breakfast menu has different and very tasty options. We had dinner one night and the problem was since they don´t have a printed menu we were surprised with one of the dishes price ##### Verified traveller Stayed 2 nights in Aug 2019 ### 8/10 Good #### J-Christophe, Lyon 2 Aug 2019 Liked: Cleanliness, property conditions & facilities #### On y est presque .... L’hotel est très joli mais l’accueil un peu froid. Il ne manquerait qu’un bouilloire pour se faire un café, un mini frigo, un coffre pour que tout soit parfait. Un magnifique séjour malgré tout. ##### J-Christophe Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller 22 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar muy cómodo el personal atento y muchos detalles ##### Verified traveller Stayed 1 night in Jul 2019 ### 8/10 Good #### Héctor 7 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El servicio tiene excelente atención. ¡Muy bien!, aunque un tanto caro. ##### Héctor Stayed 4 nights in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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