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"The toilet seat was dirty when we arrived. The chair in the room was so low it was almost impossible to sit at the desk, we asked for support, someone came, took a look & tried a couple of things, no success & he left, said he would look into it & we never heard from him or anyone else again. The phone was unplugged from the wall with wires that were broken and the socket was falling out of the wall. The lights above the bed were not plugged in so had to move the furniture to work out how to plug in."

"We enjoyed our stay and found the location ideal"

"The staff here are very good, helpful, friendly and with bags of personality. The room was spacious and the bed very comfortable. There were tea bags, coffee etc - biscuits would have been a nuce addition. The food, in my opinion, let's the hotel down. You are basically a captive audience. My partner enjoyed the steak pie. I had salmon with cannelloni beans, which was quite tasty but a very small portion."

"Breakfast was great. Beds were so comfy. Transit system very convenient. Great two night stay!"

"All was on point!!"

"One night stay due to flying from LHR next day. Use the bus not the airpod if going from T5. Bus is a lot cheaper than the pod!"

"it was good, location was perfect and the room is actually quite cozy"

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"Very helpful and friendly staff. Great location for a stay between flights."