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Recent Reviews in Croydon
Friendly reception, let down by breakfast service.
Really friendly welcome from reception ' lovely superior rooms. All that spoiled our stay was terrible service at breakfast. Had to chase getting served coffee several times.
Nice hotel needs a deep clean
Came with a group for a break away. Free spa access was great but as you had to cross a busy road it was not as relaxing as you had to plan going over like a separate day trip. Breakfast lovely. Tried to charge me for hot water and lemon, reallyyy. Lights a bit lacking in the road. One of my lights was not working and there was only two tiny dim ones in the room and they asked if I needed the light fixed that night. What a question I was only staying one night. Despite these set backs the hotel was nice, room a bit too dark but comfortable, bed nice, had to ask for toiletry as two of us where staying and they put amenities for 1/2 a person in the room. Had to tell the waiter that herbal tea is not Earl Grey. I think they need to review customer service it's lacking.
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