Title: Khaban Bacalar Hotel Boutique Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Khaban Bacalar Hotel Boutique Lakefront hotel with free breakfast and spa services ![Villa Khaban Private Pool Lagoon Front - up to 6 people | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Master Double Suite with Balcony Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/2609dc8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite with Balcony Lagoon View | Balcony view](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/b93d55ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe King with Balcony Garden View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/092879ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Queen with Balcony Garden and Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/5ddb3a0f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Khaban Bacalar Hotel Boutique offers a peaceful retreat in the suburbs with its restaurant and tranquil terrace. Guests can book rejuvenating massages and facials at the spa, cool off in the outdoor pool, and stay connected with WiFi throughout their stay. VIP Access 8.6 Excellent ## Popular amenities - Spa - Breakfast included - Pool - Housekeeping - Parking included - Air conditioning £341 includes taxes & fees 29 Dec - 30 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Deluxe Double with Balcony Garden View | View from room](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/e6df5170.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double with Balcony Garden View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Blackout curtains Pillow-top bed Ceiling fan Premium bedding Private bathroom - 646 sq ft - Sleeps 4 - 2 Queen Beds ![Villa Khaban Private Pool Lagoon Front - up to 6 people | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa Khaban Private Pool Lagoon Front - up to 6 people ### Highlights Balcony Soundproofed Private pool Air conditioning Pillow-top bed Blackout curtains Ceiling fan Premium bedding - 1292 sq ft - 3 bedrooms - Lagoon view - Sleeps 6 - 3 King Beds ![Deluxe King with Balcony Garden View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/6d430ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King with Balcony Garden View ### Highlights Balcony Soundproofed Air conditioning Blackout curtains Pillow-top bed Ceiling fan Premium bedding Private bathroom - 646 sq ft - Sleeps 2 - 1 King Bed ![Master Suite with Balcony Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/3c1a103d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Balcony Lagoon View ### Highlights Balcony Soundproofed Air conditioning Blackout curtains Pillow-top bed Ceiling fan Premium bedding Private bathroom - 646 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ![Master Double Suite with Balcony Lagoon View | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/2609dc8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Double Suite with Balcony Lagoon View 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Air conditioning Blackout curtains Pillow-top bed Ceiling fan Premium bedding Private bathroom - 484 sq ft - Lagoon view - Sleeps 4 - 2 Queen Beds ![Double Room with Balcony | Premium bedding, pillow-top beds, minibar, blackout curtains](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/81e6a986.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Balcony ### Highlights Balcony Soundproofed Air conditioning Blackout curtains Pillow-top bed Ceiling fan Premium bedding Private bathroom - 484 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.74166%2C-88.33497&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=57ghN7-kTREAWUgul-VzLiVVfvY=) Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar - 10 min walk - 0.5 miles - Laguna Bacalar Ecological Park - 20 min drive - 7.5 miles - Municipal Spa of Bacalar - 22 min drive - 8.6 miles - Cenote Cocalitos - 25 min drive - 10.6 miles - Cenote Azul - 25 min drive - 10.8 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 54 min drive #### Restaurants - ‪asadero el establo - ‬11 min drive - ‪La Playita - ‬14 min drive - ‪Xoloitzcuintle Bacalar - ‬13 min drive - ‪Mistura - ‬13 min drive - ‪Marisqueria El Taco Loco - ‬11 min drive ## About this property ### Khaban Bacalar Hotel Boutique Hotel near Lake Bacalar Located close to Laguna Bacalar Ecological Park and Canal de los Piratas, Khaban Bacalar Hotel Boutique provides free breakfast (local cuisine), a terrace and a garden. Treat yourself to spa services, such as a facial, a massage or a body treatment. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a restaurant. Other perks at this hotel include: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), smoke-free property and tour/ticket information - A front desk safe Room features All guest rooms at Khaban Bacalar Hotel Boutique have perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Rainfall showers and eco-friendly toiletries - Wardrobes/cupboards, balconies and LED light bulbs ## Similar properties ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 373 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,004 reviews £100 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - 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Spa - Parking included - Free WiFi 9.8 Exceptional 506 reviews £469 includes taxes & fees 26 Dec - 27 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 268 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/d967326f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - Breakfast included - Free WiFi - Air conditioning - 24/7 front desk 8.6 Excellent 255 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=64409348&PinnedHotelID=64409348&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/3198dc08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 124 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A restaurant ### Things to do - Canoeing - Kayaking - Outdoor pool - Yoga classes ### Family friendly - Outdoor pool - Soundproofed rooms ### Conveniences - Guidebooks - Limited-hour front desk - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - On a lake - Terrace ### Spa - Couples treatment rooms - Facials - Massage ### Accessibility - No lift - Tile flooring in room ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Eco-friendly cleaning products used - Smoke-free property - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Eco-friendly toiletries - LED lighting - Soundproofed rooms - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:30 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 9:30 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 48.85 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 5000 per vehicle (return, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention This property does not have any lifts Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Khaban Bacalar Khaban Bacalar Bacalar Khaban Bacalar Hotel Boutique Hotel Khaban Bacalar Hotel Boutique Bacalar Khaban Bacalar Hotel Boutique Hotel Bacalar ## Frequently asked questions ### Does Khaban Bacalar Hotel Boutique have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Khaban Bacalar Hotel Boutique? > As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Khaban Bacalar Hotel Boutique on 29 Dec 2025 start from £340.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Bacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Khaban Bacalar Hotel Boutique pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Khaban Bacalar Hotel Boutique? > Self-parking is free at this property. ### What time is check-in at Khaban Bacalar Hotel Boutique? > Check-in start time: 3:00 PM; check-in end time: 9:30 PM. ### What time is check-out at Khaban Bacalar Hotel Boutique? > Checkout is at noon. ### Does Khaban Bacalar Hotel Boutique provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MXN 5000 per vehicle applies. ### Where is Khaban Bacalar Hotel Boutique located? > Situated on a lake, this hotel is 0.4 mi (0.7 km) from Lake Bacalar, and within 9 mi (15 km) of Laguna Bacalar Ecological Park and Fort of San Felipe. Canal de los Piratas and Municipal Spa of Bacalar are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Khaban Bacalar Hotel Boutique Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 53 8 - Good 12 6 - Okay 7 4 - Poor 2 2 - Terrible 8 ### 9.2/10 Cleanliness ### 8.2/10 Staff & service ### 8.8/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 8/10 Good #### Ala 5 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room ##### Ala Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### MARIA FERNANDA 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### MARIA FERNANDA Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Daniel 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place. ##### Daniel Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Katia 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great! Location, food, rooms, service ##### Katia Stayed 4 nights in May 2025 ### 10/10 Excellent #### odaly 29 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything was excellent and clean staff were friendly and helpful. ##### odaly Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### oscar 26 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort, i will be back again. Calm & relax ##### oscar Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Sandra 1 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place to stay quite, beautiful view to lake, staff friendly . ##### Sandra Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Yossie 8 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was quiet and peaceful ##### Yossie Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Michael 16 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay here for sure!! The service was excellent. The food was excellent. I would stay here again in a heartbeat. ##### Michael Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Sonia 5 Jun 2025 Liked: Cleanliness, staff & service Limited on the food The outside of the property was not to clean to many leaves ##### Sonia Stayed 3 nights in Jun 2025 ### 8/10 Good #### Yasmin 8 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities View was beautiful ##### Yasmin Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Rosa Graciela 28 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place to relax. ##### Rosa Graciela Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Ricardo A 3 Jun 2024 Liked: Property conditions & facilities, room comfort #### Great experience We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great. ![](https://a.travel-assets.com/ugc/hotel-reviews/3FE283770393A425391E7E61088C6EA50F605DCC1717446797786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ricardo A Stayed 4 nights in May 2024 ### 6/10 Okay #### Alberto 11 Feb 2025 Liked: Cleanliness Disliked: Amenities Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing. ##### Alberto Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Juan 12 Nov 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours. ##### Juan Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Jennifer 6 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night. ##### Jennifer Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Carlos 7 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible! Don’t stay here! Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money. ##### Carlos Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Lucia 9 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stunning property Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly. ![View from villa 11](https://a.travel-assets.com/ugc/hotel-reviews/ECF1D84D128CB301AF34511E6B27E66997EE57E81681061909891.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lucia Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Judith 2 Jan 2025 The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants. ##### Judith Stayed 7 nights in Dec 2024 ### 2/10 Terrible #### Rafaela 23 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money. ##### Rafaela ### 2/10 Terrible #### Margarita 25 Nov 2025 Liked: Cleanliness Disliked: Property conditions & facilities When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here. ##### Margarita Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Lucy 20 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking. ![](https://a.travel-assets.com/ugc/hotel-reviews/aef713a8-7dfa-4e8b-9b3e-3373a862217b-1763598628234.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/940ba171-f098-4068-8c6c-e1c2f8f44069-1763598634017.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4de41936-0091-40ee-979b-61e549cdfdbf-1763598636416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3ea96ea1-335f-4fad-8907-6dae92500db5-1763598783343.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lucy Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### fidelia 17 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La pasamos deli Muy linda estadia. El staff es super atento y estan muy al pendiente de todo. ##### fidelia Stayed 3 nights in Aug 2025 ### 8/10 Good #### Marielle 7 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy tranquilo; el personal 10/10. Tiene áreas de oportunidad, pero en general me gustó. ##### Marielle Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Angelica 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos ##### Angelica Stayed 5 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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