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"After check in, we went to our room (140) which had a double bed in one room and 2 sofa beds in the adjoining room, lots of space for everyone! One of the sofa beds wasn’t made up so I asked reception for help. They quickly came along with bedding and we went for a swim before dinner. Dinner was served in the bar as there were too few guests to use the restaurant. The food was standard hotel price and quality, it filled a hole but wouldn’t be a reason to return. We returned to our room and despite being a bit too hot, we all slept well. We woke in the morning and fitted in another swim before breakfast. Someone had registered for breakfast under our room number - a non resident and his kids freeloading. My daughter began itching her arm but I thought nothing of it. Over the course of the next couple of hours she was itchy all over and when I looked she had red itchy spots all over both arms, her shoulders and back. I emailed the hotel to let them know so they could check the room/sofa bed and bedding but they haven’t replied. We were due to return on our way back home but have managed to cancel this. We are now out of pocket for antihistamine, creams and washing our clothing at 60 degrees but we learnt an important lesson. I have stayed in many hotels and never thought to check for such things. I don’t think I’ll ever sleep anywhere again without a mattress inspection. "

"Great location for all the local attractions. Clean and safe. Parked with ease in the multi story across the road as no spaces in the one at the back of the hotel. We’ve stayed at two other hotels in the same chain in Kingston and Hampton Wick. They have the edge as provide a prosecco / beer as a welcome drink. You can also get a latte at breakfast for no extra charge at the other hotels. We had to pay extra here which I feel is a bit ‘cheap’. Fab bathroom. Loved the Molton Brown touch. Disappointed that when my husband turned the bedside lamp off to go sleep it fell on top of him with exposed wires. We told reception and it was removed whilst we were at breakfast. Safe didn’t work either which we later found out was a battery issue. All in all, we enjoyed our stay and would recommend to others. "

"As always a great stay"

"Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well"

"Very good food. Note that is some building work underway but it didn't affect us."

"Didn’t have breakfast, the rooms are lovely but there’s no lifts and everything is spaced out it was lucky we could park near our room and use the fire exit "

"The breakfast was very overpriced. The room was very attractive, historic and clean. The bed was comfortable. The family enjoyed the pool. Major complaint was that it was a hot day, the air conditioning wouldn't work and to make it worse, the heat wouldn't go off. "

"Everything was lovely!"

"Room cleanliness was very poor. Staff were generally approachable and helpful. Spa was ok but cleanliness was poor. Breakfast (included) was very limited."