Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Sorry, this property is temporarily unavailable Sat, Dec 26 2020 - Sun, May 16 2021.
Superior Room, 1 Queen Bed
4.4/5 guest room rating
280 sq ft
1 Queen Bed
Classic Room, 1 Queen Bed
258 sq ft
1 Queen Bed
Superior Room, 1 Queen Bed, City View
280 sq ft
1 Queen Bed
Deluxe Room, 1 King Bed, City View
301 sq ft
1 King Bed
Executive Room, 1 King Bed
5/5 guest room rating
366 sq ft
1 King Bed
Deluxe Room, 1 King Bed
4.7/5 guest room rating
388 sq ft
1 King Bed
About this area
Located in Cheltenham, Queens Hotel Cheltenham - MGallery is in the city centre. Cheltenham Town Hall and Sudeley Castle are notable landmarks, and travellers looking to shop may want to visit Gloucester Docks and Gloucester Quays. Croft Farm Water Park and Cerney House Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing.
Bristol International Airport (BRS) - 58 min drive
Victoria's — 1 min walk
The Gold Cup Bar — 1 min walk
Chelsea Brasserie - 3 min walk
Côte Brasserie - 3 min walk
Gianni Ristorante - 5 min walk
About this property
Queens Hotel Cheltenham - MGallery
4-star eco-friendly hotel, walk to Cheltenham Town Hall
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and conference space are on-site. All 84 rooms offer free WiFi, 24-hour room service and LED TVs with satellite channels. Other amenities available to guests include minibars, free bottled water and hairdryers.
Queens Hotel Cheltenham - MGallery offers 84 forms of accommodation with minibars and a safe. 40-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, slippers and hairdryers.
This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Awards and affiliations
The property is a member of Historic Hotels of the World.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Protective shields in place at main contact areas
Social distancing measures in place
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for lunch, dinner and through room service
This information is provided by our partners.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (GBP 15 per night)
Wheelchair-accessible parking available
Food and drink
Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 17.50 per person
24-hour room service
Coffee/tea in a common area
Dry cleaning service
Free newspapers in reception
24-hour front desk
1 meeting room
Conference space (1292 square feet)
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (select rooms)
Bathroom emergency pull cord
Grab bar near toilet
Low-height worktop and sink
Roll-in shower (select rooms)
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Fireplace in reception
Air conditioning (climate-controlled)
Bathroom (partially open)
40-inch LED TV
Food and drink
Free bottled water
Connecting rooms available
Check-in from 3:00 PM - anytime
Minimum check-in age - 18
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 60
Special check-in instructions
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
This property is closed from 26 December 2020 to 16 May 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.
Staffed front desk
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per night.
Payment types at the property
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
Fee for full breakfast: GBP 17.50 per person (approximately)
Self-parking fee: GBP 15 per night
Late check-out fee: GBP 60 (subject to availability)
Rollaway bed fee: GBP 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Queens Cheltenham Mgallery
Queens Hotel Cheltenham - MGallery Hotel
Queens Hotel Cheltenham - MGallery Cheltenham
Queens Hotel Cheltenham - MGallery Hotel Cheltenham
Frequently asked questions
Can I cancel my reservation for free at Queens Hotel Cheltenham - MGallery and receive a full refund?
Yes, Queens Hotel Cheltenham - MGallery offers free cancellation on select room rates, because flexibility matters! Please refer to Queens Hotel Cheltenham - MGallery cancellation policy on our site for more details about any exclusions or requirements.
Is Queens Hotel Cheltenham - MGallery pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Queens Hotel Cheltenham - MGallery?
Self-parking is available for GBP 15 per night.
What time is check-in at Queens Hotel Cheltenham - MGallery?
Check-in is from 3:00 PM - anytime.
What time is check-out at Queens Hotel Cheltenham - MGallery?
Checkout is at 11:00 AM. Late checkout is available for GBP 60 (subject to availability).
Where is Queens Hotel Cheltenham - MGallery located?
Located in the heart of Cheltenham, this eco-friendly hotel is within a 5-minute walk of Imperial Gardens and Cheltenham Town Hall. Cheltenham Racecourse is 1.8 mi (2.9 km) away. Cheltenham Spa Station is 19 minutes by foot.
The exterior is currently being renovated but despite the lack of views due to scaffolding etc we had a very enjoyable stay. Staff are charming and helpful. We like very warm rooms, something seemed lacking in our system but was soon sorted by an additional radiator. Room service food deserves a special mention and Christmas lunch was also excellent!
Room was noisy at night from the heating boiler outside the room shame as the room was lovely. Staff were fantastic so helpful and polite. We paid for our evening meal at the table but were given someone else's bill at Reception before we left! it hasn't put us off and we will be back soon we hope.
Stayed 1 night in Dec 2020
Travelled with family
12 Dec 2020
Liked: Cleanliness, staff & service
Staff very competent and friendly. Excellent service all round.
We visited in tier 2 so not normal, however there was maintenance ongoing with scaffolding across the room windows with occasional workman appearing and the loft didn’t work although we were offered the service lift.
Excellent location and I would definitely return.