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Overview of Queens Hotel Cheltenham - MGallery

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Featured image
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
UNESCO Sustainable Property

Queens Hotel Cheltenham - MGallery

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationCheltenham Town Hall4 min walk
    Popular LocationUniversity of Gloucestershire11 min walk
    Popular LocationHolst Birthplace Museum14 min walk
    AirportGloucester (GLO-Gloucestershire)25 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sat, Dec 26 2020 - Sun, May 16 2021.

Superior Room, 1 Queen Bed

4.4/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 1 Queen Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 Queen Bed, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

5/5 guest room rating
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

4.7/5 guest room rating
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Cheltenham

Located in Cheltenham, Queens Hotel Cheltenham - MGallery is in the city centre. Cheltenham Town Hall and Sudeley Castle are notable landmarks, and travellers looking to shop may want to visit Gloucester Docks and Gloucester Quays. Croft Farm Water Park and Cerney House Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Imperial Gardens - 3 min walk
  • Cheltenham Town Hall - 4 min walk
  • Everyman Theatre - 7 min walk
  • University of Gloucestershire - 11 min walk
  • Holst Birthplace Museum - 14 min walk

Getting around

  • Cheltenham Spa Station - 19 min walk
  • Bristol International Airport (BRS) - 58 min drive

Restaurants

  • Victoria's — 1 min walk
  • The Gold Cup Bar — 1 min walk
  • Chelsea Brasserie - 3 min walk
  • Côte Brasserie - 3 min walk
  • Gianni Ristorante - 5 min walk

About this property

Queens Hotel Cheltenham - MGallery

4-star eco-friendly hotel, walk to Cheltenham Town Hall
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and conference space are on-site. All 84 rooms offer free WiFi, 24-hour room service and LED TVs with satellite channels. Other amenities available to guests include minibars, free bottled water and hairdryers.
Queens Hotel Cheltenham - MGallery offers 84 forms of accommodation with minibars and a safe. 40-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 17.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Czech
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Spanish
  • Turkish

Business services

  • 1 meeting room
  • Conference space (1292 square feet)

Outdoors

  • BBQ grill(s)
  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 60

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 26 December 2020 to 16 May 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 15 per night
  • Late check-out fee: GBP 60 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham
Queens Cheltenham Mgallery
Queens Hotel Cheltenham - MGallery Hotel
Queens Hotel Cheltenham - MGallery Cheltenham
Queens Hotel Cheltenham - MGallery Hotel Cheltenham

Frequently asked questions

Can I cancel my reservation for free at Queens Hotel Cheltenham - MGallery and receive a full refund?
Yes, Queens Hotel Cheltenham - MGallery offers free cancellation on select room rates, because flexibility matters! Please refer to Queens Hotel Cheltenham - MGallery cancellation policy on our site for more details about any exclusions or requirements.
Is Queens Hotel Cheltenham - MGallery pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Queens Hotel Cheltenham - MGallery?
Self-parking is available for GBP 15 per night.
What time is check-in at Queens Hotel Cheltenham - MGallery?
Check-in is from 3:00 PM - anytime.
What time is check-out at Queens Hotel Cheltenham - MGallery?
Checkout is at 11:00 AM. Late checkout is available for GBP 60 (subject to availability).
Where is Queens Hotel Cheltenham - MGallery located?
Located in the heart of Cheltenham, this eco-friendly hotel is within a 5-minute walk of Imperial Gardens and Cheltenham Town Hall. Cheltenham Racecourse is 1.8 mi (2.9 km) away. Cheltenham Spa Station is 19 minutes by foot.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 184 out of 421 reviews
5 - Excellent 44%
Rating 4 - Good. 156 out of 421 reviews
4 - Good 37%
Rating 3 - Okay. 56 out of 421 reviews
3 - Okay 13%
Rating 2 - Poor. 13 out of 421 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 421 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a carefree Christmas!
The exterior is currently being renovated but despite the lack of views due to scaffolding etc we had a very enjoyable stay. Staff are charming and helpful. We like very warm rooms, something seemed lacking in our system but was soon sorted by an additional radiator. Room service food deserves a special mention and Christmas lunch was also excellent!
Stayed 2 nights in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Room was noisy at night from the heating boiler outside the room shame as the room was lovely. Staff were fantastic so helpful and polite. We paid for our evening meal at the table but were given someone else's bill at Reception before we left! it hasn't put us off and we will be back soon we hope.
Stayed 1 night in Dec 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Staff very competent and friendly. Excellent service all round. We visited in tier 2 so not normal, however there was maintenance ongoing with scaffolding across the room windows with occasional workman appearing and the loft didn’t work although we were offered the service lift. Excellent location and I would definitely return.
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/5 Good

Liked: Staff & service
Good place to stay. However parking was an issue.
Stayed 2 nights in Oct 2020

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