Compare and book 4 Star hotels in Shocklach, Malpas

"On arrival I enquired about room service,the lady on reception informed me that it has been cancelled for tonight and the restaurant was fully booked and hopefully I could get a meal in the lounge bar if they could fit me in or alternatively order a kebab to be delivered to the hotel. I then asked the question about the above, which the receptionist replied we’re mainly a golf destination. There’s only three people staying outside the main Golf group and you’re one of them so our main business is golfers. My point to her was why couldn’t the hotel of let the people know especially with them just being three of them me one of them by email or phone call to say that the Restaurant was fully booked. The room services have been cancelled and you might be able to get a meal in the lounge as I would’ve eaten somewhere else before I arrived at the hotel if I knew how busy it was. I did manage to order in the lounge a couple of minutes before a member of staff came in and said no more orders to be taken the head chefs says,I’ve got in there by literally a couple of minutes the food took a while to arrive and half of it was cold on arrival, which I didn’t bring it up and eat it anyway because of the time it was and I was hungry by that time. "

"I turned up to be told they had overbooked and had no room for me. I asked why no one had told me but got told there was no contact details on the booking (a lie). The staff member at the front desk simply did not care. They then told me they had a room available only for an extra £200. I was shocked and appalled at the attitude. I had driven 3 hours and told them this and got no more than a shrug in return. Appalling and will never stay here in the future."

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"Nice hotel, would stay again. Good helpful staff."

"We went for breakfast at 9 am, it closed at 10 and the hot food that was out needed replenishing. What was there had been sitting a while. Staff in reception, spa and restaurant were excellent and the best part of the stay. The hotel needs updating, rusty pipes in the pool area, padlocks given to lock lockers, dated decor in rooms etc. It isn’t a 4* property."

"Hotel is lovely and clean. The staff are very friendly. The only problem is you have to pay for the gym and Paul separately. I think it was £20 for two hours."

"Great location Very helpful staff Good breakfast BUT no parking. Drivers beware"

"The bedroom was clean but could not see outside as the window as it had frosted class. Bedroom was cold."

"The room had a couple of cleanliness issues,also looking out of our room window there was a great big container not great. Also breakfast was a bit of a let down,the size of my husband's full Welsh breakfast was smaller the 2nd morning,loads of mushrooms,2 halves of tomatoe on 2nd breakfast about 4 bits of mushrooms and 1 halves of tomato"