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Crewe Hall Hotel & Spa

Photo gallery for Crewe Hall Hotel & Spa

Primary image
Indoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crewe Hall Hotel & Spa

VIP Access

Crewe Hall Hotel & Spa

4.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Weston Road, Crewe, England, CW1 6UZ

Explore the area

  • Popular LocationRoyal Stoke University Hospital24 min drive
  • Popular LocationTrentham Gardens26 min drive
  • Popular LocationOulton Park Circuit34 min drive
  • AirportManchester (MAN)42 min drive

Choose dates to view prices

About this area

Crewe

Located in Crewe, Crewe Hall Hotel & Spa is in a rural area and near a train station. Cholmondeley Castle and Bunbury Mill are local landmarks, and some of the area's attractions include Dorothy Clive Garden and Biddulph Grange Garden. Looking to enjoy an event or a game while in town? See what's happening at Alexandra Stadium or Weaver Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Crewe travel guideOpens in a new window
Map

What's nearby

  • Alexandra Stadium - 13 min drive
  • Church of St Mary - 14 min drive
  • Royal Stoke University Hospital - 24 min drive
  • Trentham Gardens - 26 min drive
  • Oulton Park Circuit - 34 min drive

Getting around

  • Crewe Station - 6 min drive
  • Manchester Airport (MAN) - 42 min drive

Restaurants

  • Rookery Wood - 4 min drive
  • The Brocklebank - 5 min drive
  • Duke of Gloucester - 5 min drive
  • Upper Crust - 6 min drive
  • Spiceology - 6 min drive

About this property

Crewe Hall Hotel & Spa

Eco-friendly hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. All 117 rooms offer free WiFi, 24-hour room service and flat-screen TVs with digital channels. Other amenities available to guests include free bottled water, hairdryers and safes.
Crewe Hall Hotel & Spa offers 117 accommodations with a safe and complimentary bottles of water. 32-inch Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. Fridges and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a spa tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 12.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Hot tub
  • Tennis
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge (on request)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • Afrikaans
  • Czech
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Polish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Free bottled water
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Turndown service

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Crewe
Crewe
Pet-friendly
Pet-friendly
Guest rating 4+
Guest rating 4+
Business-friendly
Business-friendly
Hotel
Hotel
4 star
4 star
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20.00 per pet, per stay
Welcoming dogs only
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 12.00 per person (approximately)
  • Pet fee: GBP 20.00 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crewe Hall
Crewe Hall QHotels
Crewe Hall QHotels Hotel
Hall Crewe
Hall QHotels
Hall QHotels Hotel
QHotels Crewe
QHotels Crewe Hall
Crewe Hall Hotel
Crewe Hall
Crewe Hall Hotel & Spa Hotel
Crewe Hall Hotel & Spa Crewe
Crewe Hall Hotel & Spa Hotel Crewe

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 273 out of 598 reviews
5 - Excellent 46%
Rating 4 - Good. 199 out of 598 reviews
4 - Good 33%
Rating 3 - Okay. 77 out of 598 reviews
3 - Okay 13%
Rating 2 - Poor. 31 out of 598 reviews
2 - Poor 5%
Rating 1 - Terrible. 18 out of 598 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

3.5/5

Eco-friendliness
Write a review

1/5 Terrible

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room was so tired and dirty.
Stayed 1 night in Apr 2022

2/5 Poor

Business traveller
Disliked: Amenities, property conditions & facilities
Loads of potential in this place, but needs someone to come in and make changes. For a property of this magnitude I would expect a far better dining experience, nicer accommodations in the rooms and better service.
Stayed 5 nights in Mar 2022

3/5 Okay

Disliked: Property conditions & facilities
Great spa, good hotel, poor restaurant
Parking was easy and free. Check-in was straightforward and the receptionist was very friendly. The room was clean and comfortable with the basics provided. The old part of the hotel was very interesting, the new wing was bland and felt much like any budget hotel. The restaurant was very easy to book into via an email to the hotel but the service was dreadful & the food palatable but bland and expensive (almost £7 for the smallest Eton mess I’ve ever seen). The glasses and cutlery were dirty at every meal we had there. There weren’t enough staff on shift and they didn’t appear to have been trained at all. The food at lunchtime was particularly random, buffet style foods that didn’t compliment each other nor did they build a full meal. The Spa and facilities and treatments were very good, although the spa is currently awaiting a refurbishment and this is clear in areas. The gym has been newly refurbished and was a highlight.
Stayed 1 night in Feb 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this hotel is not worth it. The exterior is beautiful, and the photos imply that it’s a fairly nice place to stay, but it’s a glorified budget hotel. We booked a modern room and was put in a traditional room which I thought would be even nicer! But the carpet was gaffer taped up, and the shower was very grimey. The room needs an overhaul and I would expect to pay £80 for it, not £200! There was a murder mystery weekend on when I stayed, but I was not warned about this at all. The breakfast is worse than a premier inn. No one asked how my stay was, so I’ve been left to try and complain via email to no response.
Stayed 1 night in Feb 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very disappointed. Fantastic facade and photo ops, but in reality most guests are in the Holiday Inn type extension at the back. Whole place felt teetering on closing down. Lack of dining staff, slow, slow service, waiting staff unaware of table numbers etc walking in circles with plates. Food was ok, but not for a £190 a night hotel. Bar was tiny, unwelcoming with little stock or choice. Overall disappointing, should have saved £100 and gone to a Village Hotel or Holiday Inn.
Stayed 1 night in Feb 2022