Hotel excellent. Kept immaculate and tidy. Breakfast was great. Lounge and bar area great too and staff went the extra mile to help. Added bonus of complimentary juice, water and biscuits in room. Not in the town centre which suited us fine. We took the metro 1 stop or a taxi (£5) to town. Would go back.
It's great when you find a business that does what it does so well.
Incredible attention to detail and amazing service throughout. I've stayed in a lot of hotels many at three times the price and this is one of my absolute favourites.
mark from london
AA hotel of the year 2008-2009A grand house with contemporary style a leafy setting near the heart of the city. Jesmond Dene …More
Good hotel in good location. Very friendly helpful staff. Room quite small, but adequate. Very comfortable bed. Plenty of choice for breakfast. Small secure car park at the rear, but also some on road parking available. Would definitely stay again.
This was a budget hotel with a night club on the ground floor. The staff were friendly and a couple of good places to eat within walking distance. Would I stay again; if I couldn't find something more central.
The Carlton is about five minutes walk from West Jesmond metro station. The en-suite room was well furnished and very clean. The only disappointment was that the shower was rather hard to control.
The breakfast was only continents but was buffet style and the staff were more than willing to help with any problems.
Would definitely stay again and would be happy to recommend to anyone
Nigel from Leeds
Close to the fashionable bars, restaurants and nightlife of the trendy Jesmond area, the Carlton Hotel, Newcastle-upon-Tyne …More
The hotel is in the middle of Jesmond with lots of pavement cafes / restaurants etc. I was worried about night time noise but the hotel was very quiet and I didn't have a disturbed nights sleep at all. The room service for breakfast was good. It always arrived at the time requested. The reception staff were really helpful. Will use this hotel again when I go back to the North East.
Tracy from Leeds
What makes the New Northumbria Hotel a Great HotelQuality of service and attention to detailSuperbly equipped and beautifully …More
"Best Western New Kent Hotel gives better service than hotel twice the price"
I stayed at 2 hotels in Newcastle: the Holiday Inn Jesmond for 1 night and the BW New Kent for 2 nights. Obviously a newly refurbished hotel such as the Holiday Inn Jesmond is going to have more style and gizmos, but I would definitely go back to the Best Western whereas I am not so sure about the HI. Both provided good breakfasts, but the BW breakfast was freshly cooked. However the shower in the Holiday Inn did not work properly "because too many people were showering at the same time", whereas this hotel provided a strong flow of constant hot water. More importantly the Best Western staff were actually interested in their guests. On balance therefore this hotel offers a better option than a hotel charging over twice as much (not counting the breakfast)!
Traveller from St Leonards on Sea
*Hotel completely non-smoking*Personally operated hotel in quiet suburban area, with a consistent reputation for good food …More
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