3/5 Okay
Verified traveller
20 Feb 2022
Liked: Cleanliness
Disliked: Room comfort
Room 10 - AVOID if Over 5'9".
Do not stay in room 10 if you expect to stand up whilst you shower. My partner had to shower on his knees; he's around 6'1" so not overly tall and I'd say this would be the case for anyone over 5'9". Similarly, his feet hung out the bottom of the bed which significantly impacted upon his sleep.
In addition, the door to reception is next to the room which bangs each time someone goes through. We suggested to the reception staff that it needs to be slow closing and they said they're aware of this due to previous complaints but haven't actioned anything. Why, I don't know.
Finally, we had to use the body wash as hand wash and keep moving it from the shower to the sink which I've never had to do, apparently this is acceptable and the reception staff did not understand why this was an issue.
We were also told that "there's a first for everything" when we explained about the shower issue. I do not believe that this is the first time this issue has been raised because most couples would have the same problem. I understand they are unable to change the shower due to the structure of the room but guests should be told upon booking and have the option to request a different room.
This review would have had a different tone if the customer service had been better when we feedback at checkout but we did not feel it was acknowledged or that anything would be rectified.
Stayed 1 night in Feb 2022