We booked our stay here in Feb 2020 before the outbreak of COVID19. Despite several phonecalls and emails being unanswered, and Expedia also not being able to contact the property, we took a risk and travelled the 2.5 hours with 3 young children to find the property recently open again to guests. Hugely relieved we had a bed for the next 2 nights and excited at staying in the gorgeous 2 bed cottage before us, we entered to find an overwhelming stench of sewers filled the entire cottage.
Although on the surface, everything was neat and tidy the draws under the children's bed (they had put their toys in them) had brown stains, hair and dirt in them.
There was hair, a dirty bin, toothpaste marks and a dirty towel with an orange stain on in the bathroom, stains to the worktops in the kitchen including a bowl of water in the sink, and hair and dirt throughout the property. The conservatory was so full of dead and living flies that my kids were too disgusted to eat in there; instead we spent the first 2 hours of our stay hoovering them all up - in doing so, we moved one of the armchairs to find a coathanger thick with dust underneath and some manky M&Ms under the couch in the lounge.
This place has the potential to be a stunning venue to stay but I couldn't wait to get out of there; it clearly hadn't been cleaned, or even aired, recently. Given the current situation with the pandemic, I would have thought (deep) cleaning was a legal requirement. Non existent customer service.