Riviera Maya Mountain Holidays

Lovely holiday spent at the hotel! It blends into the scenery perfectly. The food is delicious and the staff are so helpful and charming. The only issue (that effects the area) is mass tidal seaweed which slightly ruins the aesthetics and the water between about April - July - worsened, no doubt because rising ocean temperatures

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint.

Everything was great. Food could have been better. Everything was beautiful. Will stay again.

Beautiful resort, will definitely return.

Beautiful resort, will definitely return.

Everything was great. Food could have been better. Everything was beautiful. Will stay again.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

Great place to visit and stay for a few days. The junior suite was a nice place to stay. We just wish we had a fan because the air condition vents were on the other rooms and not the bedroom. Staff was helpful. Food was amazing.

This resort was a great choice! Modern, stylish, clean, and great staff. 15 minutes from Cancun airport so you can’t beat that. Different building layout than the traditional resorts in Mexico. It’s one continuous building and requires a ton of walking. So have some comfy shoes ready!

Safe in room malfunctioning. Toilet wouldn’t flush periodically

Everything was perfect

The rooms and staff were nice. The private beach area was not accessible because of the seaweed and the smell was horrible. No one on the property was working to remove the seaweed. Angel did upgrade my room and I appreciated it greatly, but the experience was still limited. I chose the place to simply relax without having to do too much to enjoy my time, but I couldn’t. Other than that, it was just ok. I only experienced the room and some food, which happened to be expensive. The staff did bring it to the room so that’s a plus. Other properties on the strip, towards Secrets, was stench free and the beach area seemed to be clearer.

This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint.