Search Town Houses in Welford on Avon

"Room very clean, bathroom could do with a makeover. Quiet "

"Usual first class standard, no issues. "

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"We come to this hotel alot. And always find it good. It is in a great location and always enjoy ourselves. We had a slight mix up with our dinner reservation but Brad dealt with it quick and effectively even giving us a courtesy call to let us knkw a table had been available earlier than expected. All staff are friendly and proffesional."

"Our go to place to chill and have fun staff great"

"Hotel great. The pub style restaurant run by a franchisee was very poor in our opinions. The baked Camembert was supposed to come with toast but came with bread so we had to get them to bring toast by which point the cheese was cold. The mains were mediocre in presentation and taste. A true disappointment in foods. "

"Great facilities, good location.. could do with more chairs around the swimming pool."

"Lovely stay. Ideal location and very friendly staff."

"The room was, cozy, comfortable, and beautiful decorated. Close to everything. Breakfasts were fantastic. We recommend the White Swan to every one."