Positives -Hotel was very good and room was big and perfect for sharing with my 2 sons aged 12 and 14. Breakfast was very good and staff lovely.
Pool was lovely and all staff helpful.
Location was perfect for us and just a short walk to the town centre with ample of restaurants.
Staff on reception were lovely, but only one member of staff was not good as this resulted in a very long queue.
Refilling was a bit slow at breakfast and I had to ask for plates on both mornings, as well as some trays completely empty.
Also, the rate I agreed with hotels.com was not what come through to the hotel. After discussing this with reception they said that all I needed to do was to show the rate on my app/email which I did and my price was reduced. My complaint was that if I hadn't of questioned this I would have had to pay over £60 more! Staff said that the rate doesn't come through on their system and its as annoying for them, which I can imagine as I presume some people must take it out on staff, when they are just doing their job.
Rate was changed so all good, but people should be aware.