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"The check-in was paifully slow, not enough agents, and the ones there appeared to be taking excessive amount of time checking customers in."

"Wonderful "

"I found the hotel to be in an excellent location i.e. walkable to many attractions. Transportation and eating options are also close by. The staff is friendly and accommodating. The only negative worth mentioning would be the security staff. When returning to the hotel in the early evening, security staff members are inside the doors where they are unfriendly and look at you as something other than valued guests. They alone will cause me to pause before selecting this hotel on a return visit to London."