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"Yet again, zero gluten free beers or lagers in the bar/restaurant. Why is this??"

"Wonderful to be able to book dog-friendly accomodation in the middle of the city. The staff were wonderful, the room was comfortable and well equipped. We stayed in the Grey suite, which may be unsuitable for people with disabilities due to an internal staircase within the room, however it suited our needs brilliantly and I believe other rooms are more accessible. I would absolutely choose to stay at this hotel again if I was seeking accommodation in the area."

"We booked a junior suite for a 2 night stay in Newcastle in April. My wife found this hotel online as we wanted to stay in town for a change. We arrived by car - option of valet parking (£40) or park at the lot behind the hotel - hotel as an air of Ralph Lauren interiors about it and the room was very clean. Some issues; the window light left watching TV impossible and the bath wasn't able to produce hot water. Oddly the sink and shower were fine. The bar area was dimly lit (not dark) and beautifully furnished. I ordered what turned out to be the best White Russian I have had in a long time. The restaurant was equally luxurious. I ordered the duck salad, which became my instant favorite, and we both ordered steak, fries and sauce with rocket salad. Still think about it today. Everyone we met, from housekeeping to front of house, was great and we look forward to a future stay."

"Friendly staff, clean and comfortable rooms. Great breakfast and bar options. Only improvement would be a better shower head :) A lovely stay, thank you."

"The whole place is clean and neat, they have a very good bar and I was able to watch my Champion league football matches in average serene place. I love their clean and neat rooms. It's a very good place to be"

"Helpful staff, clean & comfortable room. Great location as close to city centre. Good breakfast choice."

"cooked breakfast slightly overcooked but the breakfast menu was varied and good. Bedrooms are clean and feel part of the castle"

"Great location"

"Nice pool for the kids but there was a waiting list to get in, good breakfast but we were lucky to get in straight away as a big line started at about 930. Nice staff"