The Roker Hotel, BW Premier Collection

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Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace

Overview of The Roker Hotel, BW Premier Collection

VIP Access

The Roker Hotel, BW Premier Collection

4.0 star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
Map
Roker Terrace, Sunderland, England, SR6 9ND

Explore the area

  • Popular LocationWhitburn Sands11 min walk
  • Popular LocationNational Glass Centre15 min walk
  • Popular LocationSt Peter's Church18 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)31 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Sunderland

The Roker Hotel, BW Premier Collection is located in Roker, a neighbourhood in Sunderland, and is near a metro station and on the waterfront. Bigg Market and Northumberland Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Grahams Point and WWT Washington Wetland Centre. Looking to enjoy an event or a game while in town? See what's happening at Stadium of Light or St. James' Park.

What's nearby

  • Whitburn Sands - 11 min walk
  • National Glass Centre - 15 min walk
  • St Peter's Church - 18 min walk
  • Northern Gallery for Contemporary Art - 5 min drive
  • Stadium of Light - 8 min drive

Getting around

  • Seaburn Station - 2 min drive
  • Sunderland Station - 10 min drive
  • Newcastle (NCL-Newcastle Intl.) - 31 min drive

Restaurants

  • Cafe Bungalow - 3 min walk
  • Snow Goose - 7 min walk
  • Marina Vista - 7 min walk
  • The Cliff - 8 min walk
  • Gabriele's - 14 min walk

About this property

The Roker Hotel, BW Premier Collection

Eco-friendly Sunderland hotel in Roker, near Stadium of Light
This smoke-free hotel features 3 restaurants, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
The Roker Hotel, BW Premier Collection offers 43 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, French, Italian, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 10.00 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Italian Farmhouse
  • Poetic License
  • Let There Be Crumbs

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 10.00 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 188 out of 488 reviews
5 - Excellent 39%
Rating 4 - Good. 184 out of 488 reviews
4 - Good 38%
Rating 3 - Okay. 75 out of 488 reviews
3 - Okay 15%
Rating 2 - Poor. 28 out of 488 reviews
2 - Poor 6%
Rating 1 - Terrible. 13 out of 488 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a mistake with the room but was soon rectified. Room was clean and comfortable with nice extras, would of been nice to have a better view. Used the bar in the evening which was really nice, beautiful and relaxing to sit on the terrace overlooking the sea. Food was excellent and all staff were friendly and helpful . Would definitely come back again
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's wonderful by the sea. !
Stayed 6 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with a lovely tearoom and gin bar. Food was delicious in the bar and the cooked breakfast was lovely although the buffet could have been better. Got a free upgrade to an executive room with a sea view which was gorgeous. Our other standard room was small and overlooking the back of a grim building with noisy fans but it was clean and did the job for a one night stay so it was fine but if you want a better experience book an executive room at the front of the building. Staff were helpful and friendly so a very enjoyable stay.
Stayed 1 night in Apr 2022

5/5 Excellent

Stayed 1 night in Apr 2022

1/5 Terrible

Stayed 1 night in Mar 2022

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Room
Booked last minute and last room left in the hotel which was not by any means cheap for one night. The room was the quite a walk from the reception and I can only describe it as what may have been a cellar in years gone by. It smelt of damp and patches could be seen on the wall where possible treatment had been given. The wardrobe had no handle and the wood was flaking away at the bottom. The bedside cabinets had not been washed down and still had old sticky drink marks on. The extractor fan in the bathroom was really dirty and the shower screen had to be wedged closed as it had a gap at the bottom. This resulted in a very wet bathroom floor. No instructions in room to assist in dialling reception.
Damp
Extractor Fan
Shower screen
Stayed 1 night in Mar 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food and bar service
We booked 10 rooms of varying sizes for a 2 day family event. My daughter and her family after travelling some distance were refused food at 9pm. Even though they were residents. A family get together was cut short as the bar closed at 10.30. On the second evening the bar was open a little later but we were 3 minutes late to order snacks at 9pm. This is unacceptable! As residents of a hotel we expected a more flexible approach and friendly service.
Stayed 2 nights in Mar 2022

5/5 Excellent

Stayed 1 night in Mar 2022

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice enough hotel for the price , very clean and fresh , wouldn't describe it as boutique. My room was in the basement which was ok as i arrived in the dark. Didn't have breakfast so cant comment on that .
Stayed 1 night in Mar 2022

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean hotel shame about the room
We came to Roker Hotel on a 5 day break. Our room was 129 and our first impression was a small room. We found a pack of takeaway sandwiches on the windowsill which we weren't impressed about. You can't hang your coats up unless in the wardrobe where there was 6 hangers and you can't fully open the wardrobe as the bed is there. Having a sea view is wonderful but when a bathroom comes over part of window, there is only one chair as only enough space for that. If its a double room it would of been lots better if 2 chairs so we could both enjoy the view at the window which is where we had to put our coats. Plumbing is very noisy in that room as wnen other rooms are running water we couldn't hear the TV and had to put up the volume and flushing, water running is so noisy. The room is clean and tidy and maid service generally is good.
Stayed 5 nights in Mar 2022