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Overview of The Roker Hotel, BW Premier Collection

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Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace

The Roker Hotel, BW Premier Collection

4 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationWhitburn Sands11 min walk
    Popular LocationNational Glass Centre15 min walk
    Popular LocationSt Peter's Church18 min walk
    AirportNewcastle (NCL-Newcastle Intl.)31 min drive

Choose dates to view prices

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

No guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, Multiple Beds, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

Standard Room, 1 Double Bed, Non Smoking

3.6/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

4.6/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 2 Single Beds

Executive Room, 1 Double Bed, Non Smoking

4.5/5 guest room rating
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Single Bed, Non Smoking

5/5 guest room rating
  • 161 sq ft
  • Sleeps 1
  • 1 Single Bed

About this area

Sunderland

Located in Sunderland, The Roker Hotel, BW Premier Collection is in the city centre and on the waterfront. Sage Gateshead and Newcastle-upon-Tyne Theatre Royal are cultural highlights, and some of the area's activities can be experienced at Port Of Tyne and Quayside. Looking to enjoy an event or a game? See what's going on at Stadium of Light or Metro Radio Arena.
Popular Location

What's nearby

  • Whitburn Sands - 11 min walk
  • National Glass Centre - 15 min walk
  • St Peter's Church - 18 min walk
  • Stadium of Light - 4 min drive
  • Northern Gallery for Contemporary Art - 5 min drive

Getting around

  • Sunderland Station - 5 min drive
  • Stadium of Light Station - 18 min walk
  • Newcastle (NCL-Newcastle Intl.) - 31 min drive

Restaurants

  • Italian Farmhouse — 1 min walk
  • Poetic License — 1 min walk
  • Fausto Coffee - 5 min walk
  • Gabriele's - 14 min walk
  • Goa Exemplary Indian Cuisine - 14 min walk

About this property

The Roker Hotel, BW Premier Collection

Waterfront Sunderland hotel in Roker, near Stadium of Light
This smoke-free hotel features 3 restaurants, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference centre and coffee/tea in a common area. All 43 individually decorated rooms feature free WiFi and room service. Guests can appreciate conveniences such as electric kettles and free tea bags/instant coffee, and other amenities include rainfall showerheads and LCD TVs. Housekeeping is available on request.
The Roker Hotel, BW Premier Collection offers 43 forms of accommodation with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 10.00 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Romanian
  • Spanish

Business services

  • Conference centre
  • Meeting rooms 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests might experience some noise from the bar located downstairs.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from February 3 2021 to March 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Meeting facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 10.00 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Roker Hotel Sunderland
Roker Hotel BW Premier Collection
Best Western Roker Sunderland
Best Western Roker
Roker Hotel Sunderland
Best Western Sunderland
Roker BW Premier Collection
Best Western Roker Hotel
The Roker Hotel BW Premier Collection
The Roker Hotel, BW Premier Collection Hotel
The Roker Hotel, BW Premier Collection Sunderland
The Roker Hotel, BW Premier Collection Hotel Sunderland

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 142 out of 384 reviews
5 - Excellent 37%
Rating 4 - Good. 147 out of 384 reviews
4 - Good 38%
Rating 3 - Okay. 66 out of 384 reviews
3 - Okay 17%
Rating 2 - Poor. 21 out of 384 reviews
2 - Poor 5%
Rating 1 - Terrible. 8 out of 384 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional, so friendly and nothing was too much trouble.
Stayed 4 nights in Mar 2021

3/5 Okay

Business traveller
Liked: Staff & service, room comfort
Just felt the room could have been cleaner and food menu was limited
Stayed 1 night in Nov 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Amazing! Very cool hotel with excellent restaurant.
Stayed 1 night in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

3/5 Okay

Liked: Staff & service
Disappointing...
Small tired room with a depressing view out the back of the hotel. No air con. No tea or coffee. No plug sockets near the bed. Small uncomfortable bed. Not impressed sadly after having this hotel on a list of places to stay for a while - we wont be back! Saw into a room with a seaview (cleaners going in) as we were leaving which looked lovely...
Stayed 1 night in Oct 2020