Search Luxury Hotels in Richmond-upon-Thames

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Loved the rooftop pool and fact it had long opening hours was amazing They left Prosecco and a treat as a surprise to make the special birthday weekend even better. Thanks art hotel I’m already googling my return!

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

We love this hotel. Hidden away and easy access to everywhere. We walked to West End for shows. Tower of London for sights and Spitalfields for dining. Hotel was immaculate as ever. Staff super friendly. What’s not to like.

We were only here for 1 night but had a lovely stay and would highly recommend the hotel and would return if in the area again. It was close to the station and bus routes,shops restaurants etc. From the warm welcome from the gentleman at the door and efficient and personable reception staff,we found check in was quick and easy . The rooms were clean and well thought out,the towels fluffy and soft and the bed comfortable.

A wonderful hotel. Spacious, comfortable and clean room. Perfect location for shopping and eating and access to transport.

This is a great location for walking along the Thames. Hotel is lovely with plenty of space in the suites.

Always enjoy the personal attention and comfort of this top class homely hotel with a proper lounge Only snag don't get a front facing room if you are easily disturbed and can avoid it as it can be very noisy on the street during night especially Tuesday night for bins emptying. I need window open as air con blows on head and I am a light sleeper so no sleep was had. Also shower of interconnected room was noisy and disturned me v early. Otherwise well located for Victoria and walking to...

Fabulous service from the team. We couldn’t not have been better looked after. The location is good and most places are a 20-30 minute walk away but the immediate area is fairly office heavy.

We had a lovely room, and the staff were excellent. A very comfortable home from home with great Martinis.

Great location , great staff , very cosy and relaxing hotel perfect

I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

Charming place with great service and high quality rooms. Excellent for London attractions and we plan to return next year for Chelsea

Staff all attentive and friendly. Spotlessly clean great location. Jahena on reception was excellent

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

This was hotel was amazing, the room was modern, comfortable quirky and with great view from the 7th floor. The bathroom was great and the bed comfortable Breakfast was tasty, a la carte only but delicious and freshly made food. Highlight recommend this hotel

This hotel is beautiful. The staff are really great and where do kind to us. Only feedback is that the pool is not really a pool. The spa is stunning but small so feels very busy. Would 100% stay again.

Everything was perfect. Clean and nicely decorated hotel with good quality amenities, toiletries and in room facilities. Food was lovely and there was a good pool and gym. They put some nice treats in the room for my birthday. The service was outstanding and made the stay special.