5/5 Excellent
Verified traveller
Travelled with partner
28 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What's not to like!
Such a beautiful and quirky building layout. The room we had was a Gallery Suite. It was spacious and beautifully decorated, very romantic. (Room 204, red room) I loved the two level aspect. Large window with a pleasant view. Nice bowl of fruit in the room.
Bathroom was immaculate, with a bath and shower.
There is an elevator, and you can ask for tea/coffee making facilities in the room if you want them. Our stay was for a wedding anniversary and 60th birthday.
Staff are friendly polite and very helpful. The lovely lady on reception helped me with my booking and never seemed fed up of my multiple phone calls asking different questions. She arranged a hand written card with my personalized message to be put in the room along with a plate of lovely chocolates as it was a special occasion treat/stay which I was booking for my parents, I have asked them for their feedback to fill in on here. Hotel had a good range of champagne or some wine that you can buy and have put in the room as well.
I didn't get chance to give my parents their anniversary card so I posted it to the hotel (with small note on front that namef person were guests and date they arriving) and it was put in the room with the other items ready for their arrival.
This hotel certainly has the personal touch.
Looking forward to going myself and my parents would love to go again also.
It is very close to Harrod's (0.5mile) and the Victoria and Albert museum, national museum.
Stayed 1 night in Feb 2020
