Puerto de la Cruz Hotel Guide - Casino Hotels in Puerto de la Cruz, Spain

As a young couple we were impressed with the hotel as a whole on our first trip to Tenerife. We have a standard room but were given a corner room which gave us the luxury of 2 balconies, 1 overlooking the sea and the other a city view. A perfect start. The room however was basic with no iron, kettle, or information guide but not an issue. The hotel had nice facilities in a spa on the top floor, bar and pool. Food was average with a buffet each night however it was tasty and did the job. Overal a nice hotel, definately one of the nicer we saw on our trip and would return.

Spent 2 weeks here in self catering apartment. It's within 10 mins walk to two beaches and Lago Martianez - salt water pools right next to seafront. There is a supermarket about 2 mins walk away and shops, bars, restaurants within a stones throw. If you're looking for a relaxing get away this is ideal. There is also a beautiful secluded beach called Playa Bollullo about an hours walk away but a taxi will drop you to the top entrance. From there are steps down to the beach which has parasols and loungers for rent as well as a bar. Inaccessible to wheelchairs but if you're able well worth the jaunt to the soft sand.

Apartments are clean, good sized, you find everything you need ( hair dryer, fridge freezer, cups, glasses, plates cutlery, television...) great balcony, amazing view. Friendly staff, clean swimming pool. The are is breathtakingly beautiful. Close to shops, restaurants, bars if you want to enjoy night life. Not noisy at night, you can get a good night sleep. Suitable for families, couples and single travellers. I really enjoyed my holiday.

I was surprised by the three languages every member at the reception seemed to speak. I felt welcomed and the rooms had plenty of space. The roomservice had been excellent. The organisation of the pool would need an improvement. Getting and changing towels were a bit difficult. The service of getting fresh buns in the morning was nice to have.

The rooms have everything you could need (at a basic level) and the hotel is a great base from which to explore Tenerife. The staff are really friendly and helpful, the pool is always kept clean and I would highly recommend it.

We were pleasantly surprised having read some of the other reviews. No, not 5-star but nevertheless a good hotel in an excellent location with very good facilities, a clean and inviting atmosphere and very helpful staff, quick to respond to guest requests. We had a great room on the 14th floor and were really happy to see all rooms enjoy a view over the ocean and of the nearby Puerto de la Cruz. It might be worth noting that the lower down you are, the closer to the road you are (the ocean is just the other side). Room clean, large but with very outdated air con which did nothing to ventilate the room. Guests of many different nationalities, many of whom found it difficult to communicate with the restaurant staff who spoke no English (not easy when your own first language is also not English). Pools both great. Spa not worth 12€ for one hour, especially as the Turkish bath was out of order. Gym also had many bits of equipment out of order and no air con. Breakfast frenetic but lots of food on offer. Tried out dinner on our first night and were disappointed by lack of tasting menu, which was advertised throughout the hotel, and only a buffet on offer: not of a great standard so we were pleased not to be all-inclusive as so much on offer nearby and in Puerto de la Cruz. Overall a good holiday!

Excellent facilities and spa. Oriental restaurant and breakfasts excellent, Italian and Spanish restaurants not so good.

Only thing i didn't like: -pillows and towels, are worth like a 3* hotel...not 5* Other than that...exceptional!

just had an 8 night stay here, can't fault it really. place was clean and cleaners where round every day to sweep up, make beds and clean bathroom.. towels and sheets changed midweek. Beds were comfy and balcony was big enough for the 2 of us. friendly reception staff and cleaners, reception open 24hrs Nice big open area on rooftop with great views and sunbeds.