Title: Tukan Hotel Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tukan Hotel Playa del Carmen Two inviting pools await at this peaceful retreat where guests can wander through gardens, savor expertly prepared cuisine, and experience attentive service ## Photo gallery for Tukan Hotel Playa del Carmen ![Interior - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/b778d5c5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Honeymoon Room | In-room safe, blackout curtains, free WiFi, bed sheets - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/19c6b0ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4aa5c8f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/a5f3acc8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Tukan Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/c76ca25c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from bustling Quinta Avenida, Tukan Hotel Playa del Carmen offers a serene escape with two outdoor pools and a garden. Guests start their day with breakfast at La Ceiba, relax on the sunny terrace, or enjoy drinks at the bar. Multilingual staff ensure a smooth stay. ## Reviews 6.8 ## Popular amenities - Pool - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Room ![Deluxe Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/44f94215.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning LCD TV Ceiling fan Blackout curtains Cable channels Wardrobe In-room safe Daily housekeeping - 226 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Standard Room ![Standard Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/1bfc009e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning LCD TV Ceiling fan Blackout curtains Cable channels Wardrobe In-room safe Daily housekeeping - 215 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Deluxe 2 Bedroom ![Deluxe 2 Bedroom | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/336a3159.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 2 Bedroom ### Highlights Air conditioning LCD TV Ceiling fan 2 bedrooms Blackout curtains Cable channels Wardrobe In-room safe - 463 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 King Bed ### View all photos for Family Room ![Family Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/b57dc5ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning LCD TV Ceiling fan Blackout curtains Cable channels Wardrobe In-room safe Daily housekeeping - 226 sq ft - Sleeps 6 - 2 Double Beds and 1 Single Bunk Bed ### View all photos for Deluxe Tukan Tower ![Deluxe Tukan Tower | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/66e83096.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Tukan Tower ### Highlights Air conditioning LCD TV Ceiling fan Blackout curtains Cable channels Wardrobe In-room safe Daily housekeeping - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Basic Room (En Edificio Exterior) ![Basic Room (En Edificio Exterior) | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/4222d465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room (En Edificio Exterior) ### Highlights Air conditioning LCD TV Ceiling fan Blackout curtains Cable channels In-room safe Mobile key entry Wardrobe - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Tukan-Hotel-Beach-Club.h1046894.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62914%2C-87.07058&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0mB_UrT4_K6U8iEzPzuTMpmlYzU=) 5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 1 min walk \- 0.0 miles - Quinta Alegría Shopping Mall \- 1 min walk \- 0.1 miles - Playa del Carmen Main Beach \- 3 min walk \- 0.2 miles - Mamitas Beach \- 5 min walk \- 0.3 miles - Central Square \- 6 min walk \- 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪Ah Cacao Chocolate Café - ‬2 min walk - ‪Starbucks - ‬1 min walk - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪Aldo's - ‬1 min walk ## About this property ### Tukan Hotel Playa del Carmen Resort near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi. You'll also find perks such as: - 2 outdoor pools - Buffet breakfast (surcharge), access to a nearby health club and concierge services - Wedding services, luggage storage and a front desk safe - Smoke-free property, a 24-hour front desk and multilingual staff - Guest reviews speak highly of the helpful staff Room features All 156 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes. Extra conveniences in all rooms include: - Showers and free toiletries - 32-inch LCD TVs with cable channels - Wardrobes/cupboards and ceiling fans ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free Wi-Fi 8.0 Very good 651 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 845 reviews £39 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 6.6 336 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 6.2 280 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/32000000/31910000/31902600/31902533/5212bfd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moonshine Hotel Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 7.8 Good 219 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=31902533&PinnedHotelID=31902533&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 362 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1150000/1141300/1141205/c260a12a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribbean Paradise Hotel & Spa - 5th Avenue Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 7.4 Good 808 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1141205&PinnedHotelID=1141205&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15370000/15360900/15360848/f7a07d7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel MX portal maya Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 7.8 Good 131 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=15360848&PinnedHotelID=15360848&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.8 Good 1,299 reviews £44 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa Encantada Downtown Playa del Carmen - Pool - Kids’ pool - Free Wi-Fi - Air-conditioning 8.6 Excellent 242 reviews £58 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 100 metres - Street parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children - A bar/lounge - A restaurant ### Restaurants on site - La Ceiba ### Things to do - 2 outdoor pools ### Family friendly - 2 outdoor pools ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 11 buildings - 3 floors - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Shower - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### More - Air conditioning - Ceiling fan - Mobile key entry - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 500 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 10 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 56.57 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children - Pet deposit: MXN 500 per stay - Pet fee: MXN 250 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Tukan Hotel Tukan & Beach Club Hotel Tukan & Beach Club Playa del Carmen Tukan Tukan Hotel Beach Club Tukan Beach Club Playa del Carmen Tukan Beach Hotel Tukan Hotel El Tukan Hotel Playa Del Carmen Hotel Tukan Beach Club Playa del Carmen Tukan Beach Club Tukan Hotel Beach Club Playa del Carmen Hotel Tukan Beach Club ## Frequently asked questions ### Does Tukan Hotel Playa del Carmen have a pool? ### Is Tukan Hotel Playa del Carmen pet-friendly? ### How much is parking at Tukan Hotel Playa del Carmen? ### What time is check-in at Tukan Hotel Playa del Carmen? ### What time is check-out at Tukan Hotel Playa del Carmen? ### Where is Tukan Hotel Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tukan Hotel Playa del Carmen Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.6 Location ### 7.0 Staff & service ### 7.8 Eco-friendliness ### 6.6 Property conditions & facilities 10 - Excellent 213 8 - Good 293 6 - Okay 244 4 - Poor 115 2 - Terrible 135 ## Reviews ### 10/10 Excellent #### Irma Leticia 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was very helpful and kind. ##### Irma Leticia Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Jesus 26 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk. ##### Jesus Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Leonel 10 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck. ##### Leonel Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Melanie 9 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep. ##### Melanie Stayed 4 nights in Oct 2025 ### 8/10 Good #### Gwen 17 Sept 2025 Liked: Amenities I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again. ##### Gwen Stayed 8 nights in Sep 2025 ### 10/10 Excellent #### SANDRA 11 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too! ##### SANDRA Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### Hector 10 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities I had a terrible experience with this hotel, and when I asked for assistance from Expedia, rhe rep didn’t care. I arrived close to midnight, and the Hotel receptionist was busy with a report and took about 30 minutes to pay attention to us (no other people were waiting, just us). He was annoyed that we were waiting for him and gave us the worst possible room, in front of a busy street (noisy at night), on the 3rd floor with no elevator. We had to carry our luggage up the stairs, with no bellboy to help either. The water from the shower and faucet is from the sea (salt water), so no fresh water even to wash your face. No glasses, no table to put our stuff, rotten and private faucets and outlets (I attached pictures), mold on the walls. When I explained this to the Expedia rep, he only offered to talk to the hotel to get me a refund, but offer no solution or second accommodation, not even at a “higher price” that I would have gladly paid ![](https://a.travel-assets.com/ugc/hotel-reviews/1cb9fcb2-87bb-449e-8575-5769e716b489-1768077526095.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7f1c1748-67b4-4e0d-bd38-a52eb5d431af-1768077529119.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4f023980-9671-427e-84a7-b993260e0165-1768077526292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2c25c889-b695-4198-9615-a1e20d200f19-1768077526113.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hector Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### carlos 4 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay ##### carlos Stayed 2 nights in Oct 2022 ### 8/10 Good #### Luis 30 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Good stay in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities. ##### Luis Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Janice Lynne 14 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed. ##### Janice Lynne Stayed 14 nights in Jan 2025 ### 6/10 Okay #### Luz L. 12 Aug 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful. ##### Luz L. Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Gia 4 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The people were kind, the price and location were excellent. I plan to travel a d stay there again . ##### Gia Stayed 5 nights in Aug 2024 ### 6/10 Okay #### Satu 24 Mar 2024 Liked: Cleanliness, staff & service Good local, food was good. ##### Satu Stayed 10 nights in Mar 2024 ### 10/10 Excellent #### Christel 2 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots. ##### Christel Stayed 1 night in Dec 2024 ### 8/10 Good #### Liza 13 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location for dinning and shopping options. Good price. ##### Liza Stayed 3 nights in Sep 2024 ### 8/10 Good #### Joanne 5 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out ##### Joanne Stayed 10 nights in Feb 2025 ### 8/10 Good #### rita 30 Dec 2022 Amazing location ##### rita ### 2/10 Terrible #### bertha livier camacho 5 Apr 2025 Disliked: Amenities If you really wanna rest, don’t come here it’s really noisy and at night till three in the morning ##### bertha livier camacho Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Arcenio Lastra De 2 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities All is good ##### Arcenio Lastra De Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Juan 9 Apr 2025 Needs upgrades. ##### Juan Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Lloyd 31 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect ##### Lloyd Stayed 6 nights in Dec 2023 ### 10/10 Excellent #### Carolina 15 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is closer all the stores clubs and restaurants ##### Carolina Stayed 5 nights in Aug 2023 ### 6/10 Okay #### Martin 17 Mar 2025 Disliked: Property conditions & facilities Needs some updating too outdated it ##### Martin Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Miguel 22 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price. ##### Miguel Stayed 4 nights in Feb 2023 ### 6/10 Okay #### miguel 12 Apr 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive. ##### miguel Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Iberostar Waves Quetzal - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Quetzal-All-Inclusive.h428594.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [HM Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Blue Diamond Luxury Boutique - All Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Blue-Diamond-Luxury-Boutique-All-Inclusive-Adults-Only.h1785105.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) ---