Title: The Palm at Playa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Palm at Playa Hotel with a rooftop terrace, steps from Quinta Avenida ![Rooftop terrace](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/acb834fc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/ccd2e81f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/c33e0b31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/w5402h3594x0y2-1e28294e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/a4d3f9f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location. VIP Access 8.0 Very good ## Popular amenities - - Hot tub - Bar - Room service - Breakfast available - 24/7 front desk £48 includes taxes & fees 9 Oct - 10 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 4 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/2729ab4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 25 reviews ### Highlights Individually furnished Air conditioning Smart TV Down duvet Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - 269 sq ft - Sleeps 2 - 1 King Bed ![Loft | Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/9c0bfc78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft 7.4 Good 13 reviews ### Highlights Furnished balcony Separate sitting area Individually furnished Air conditioning Smart TV Blackout curtains Separate bedroom Sofa bed - single - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/d4c3dec2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 7.8 Good 28 reviews ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Air conditioning Smart TV Down duvet Ceiling fan - 646 sq ft - City view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/18bc2475.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Individually furnished Air conditioning Smart TV Day bed Blackout curtains Ceiling fan Down duvet Separate bedroom - 861 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/32e624a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Air conditioning Smart TV Down duvet Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - 269 sq ft - Sleeps 4 - 2 Double Beds ### Deluxe Double Room ### Highlights Individually furnished Air conditioning Smart TV Down duvet Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - Sleeps 4 - 2 Queen Beds ### Family Room ### Highlights Individually furnished Air conditioning Smart TV Down duvet Blackout curtains Ceiling fan Rainfall showerhead Hairdryer - Sleeps 6 - 2 Double Beds and 1 King Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Palm-At-Playa.h4736075.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Palm-At-Playa.h4736075.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62625%2C-87.07342&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_JnM7IzFJHrviYqeCqBtPzMotHA=) 8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 6 min walk - 0.4 miles - Mamitas Beach - 11 min walk - 0.6 miles - Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles - Playacar Beach - 11 min walk - 0.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Don Mario Steak and Pasta House - ‬1 min walk - ‪Mercado 174 - ‬1 min walk - ‪Renzo's Pizza - ‬1 min walk - ‪Mexican Taco - ‬1 min walk - ‪La Cazota Grill - ‬1 min walk ## About this property ### The Palm at Playa Upscale hotel near Quinta Avenida Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), a local area shuttle and a banquet hall - Tour/ticket information, a 24-hour front desk and luggage storage - Beach towels - Guest reviews give top marks for the pool, helpful staff and location Room features All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the size rooms at the property. More amenities include: - Rainfall showers, free toiletries and hairdryers - 40-inch Smart TVs with cable channels - Ceiling fans, daily housekeeping and phones ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews £57 includes taxes & fees 9 Oct - 10 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1830000/1828600/1828518/306e6d7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Palms Beach Hotel Downtown Playa del Carmen - Pool - Kitchen - Free WiFi - Air conditioning 8.6 Excellent 1,684 reviews £55 includes taxes & fees 12 Oct - 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Pool - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 536 reviews £88 includes taxes & fees 4 Oct - 5 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Area shuttle (surcharge) - Ferry terminal shuttle (surcharge) ### Food and drink - Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children - A bar/lounge - A poolside bar ### Restaurants on site - Rooftop ### Things to do - Hot tub - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach towels - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - No lift ### More - 3 buildings - 3 floors - Banquet hall - Built in 2012 - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Limited room service ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual furnishings - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Palm Hotel Playa Palm Playa Playa Palm The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico Palm Playa Hotel Playa del Carmen Palm Playa Hotel Palm Playa Playa del Carmen The Palm at Playa Hotel The Palm at Playa Playa del Carmen The Palm at Playa Hotel Playa del Carmen ## Frequently asked questions ### Does The Palm at Playa have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM. ### How much does it cost to stay at The Palm at Playa? > As of 3 Oct 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on 9 Oct 2025 start from £47.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Palm-At-Playa.h4736075.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Palm at Playa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Palm at Playa? > The Palm at Playa doesn't offer parking. ### What time is check-in at The Palm at Playa? > Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at The Palm at Playa? > Checkout is at noon. ### Where is The Palm at Playa located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Palm at Playa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 465 8 - Good 245 6 - Okay 150 4 - Poor 77 2 - Terrible 82 ### 8.0/10 Cleanliness ### 8.2/10 Staff & service ### 7.6/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 8/10 Good #### Adriana 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem. ##### Adriana Stayed 2 nights in Sep 2025 ### 8/10 Good #### Carlos 4 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient located and it has parking ##### Carlos Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Omar 15 Jul 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Excelente ubicación, inmejorable ##### Omar Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### edith alejandrina 4 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Exelente lugar mui comodo abitaciones amplias y mui limpias ##### edith alejandrina Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Luis Guillermo 24 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy feas, incómodas y hay mucho ruido del exterior ##### Luis Guillermo Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Morony 15 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy buena opción, cerca de todo ##### Morony Stayed 1 night in Jun 2025 ### 8/10 Good #### Loretha 29 May 2025 Liked: Cleanliness, property conditions & facilities Great location, clean and friendly staff ##### Loretha Stayed 2 nights in May 2025 ### 10/10 Excellent #### Alex 15 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación si te interesa salir a caminar a la quinta avenida, esta a media cuadra y ahí encuentras restaurantes, bares y todo lo que necesitas ##### Alex Stayed 2 nights in Jun 2025 ### 8/10 Good #### Daniel 15 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente habitación e instalaciones ##### Daniel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Perrin 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Hidden Gem Amazing room and rooftop. The hotel is in a great location. ##### Perrin Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### elie 11 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort bonne situation geographique, très propre ##### elie Stayed 1 night in Jun 2025 ### 6/10 Okay #### Elsa 26 Aug 2025 Disliked: Staff & service I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things ##### Elsa Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Karem 30 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy buena la instalación el servicio excelente y lo importante muy limpio ##### Karem Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Aleyssa 9 Jul 2025 The atmosphere , includes free parking and beautiful palm trees ##### Aleyssa Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Yamila 16 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure! ##### Yamila Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Cesar 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Bien ##### Cesar Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Paul 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente sin duda volvería a hospedarme ##### Paul Stayed 4 nights in May 2025 ### 10/10 Excellent #### Paul 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sin duda me hospedaría de nuevo ##### Paul Stayed 3 nights in May 2025 ### 8/10 Good #### Idalia 27 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities TODO EXCELENTE, SOLO QUE LAS TOALLAS YA ESTAN PERCUDIDAS Y APARIENCIA MUY VIEJAS, DEMASIADO CHICAS, FUERA DE ESO TODO NORMAL. ##### Idalia Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Bryan 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Me gustó la atención del personal, la camarista se lució en la limpieza de la habitación ##### Bryan Stayed 3 nights in Jun 2025 ### 8/10 Good #### Salma 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Buena y excelente ubicación cercana a todas las actividades de la 5ta avenida ##### Salma Stayed 3 nights in May 2025 ### 10/10 Excellent #### Diego 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mejorar las camas ##### Diego Stayed 1 night in Jul 2025 ### 8/10 Good #### Celia 14 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Celia Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Rolando 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen hotel buena ubicación ##### Rolando Stayed 1 night in Apr 2025 ### 8/10 Good #### Francisco 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buena ubicación, gracias. ##### Francisco Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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