Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers

Down duvets, in-room safe, individually furnished, blackout curtains

VIP Access

The Palm at Playa

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool

Free WiFi

Breakfast included

Air conditioning

Spa

Restaurant

Cleaning and safety practices

Cleaned with disinfectant

24-hour vacancy between guest room stays

Hand sanitiser provided

Explore the area

3D Museum of Wonders1 min walk

Central Square3 min walk

Nuestra Senora del Carmen Catholic Church5 min walk

Playa Del Carmen, Quintana Roo (PCM)6 min drive

Choose dates to view prices

Deluxe Room, 1 Bedroom

4.7/5 guest room rating

860 sq ft

City view

Sleeps 3

1 King Bed OR 1 Double Sofa Bed

Loft, 1 King Bed

4.4/5 guest room rating

646 sq ft

Sleeps 4

1 King Bed

Deluxe Room, 2 Bedrooms

4.4/5 guest room rating

1292 sq ft

City view

Sleeps 5

2 King Beds OR 1 King Bed and 2 Double Beds

Palm Loft Noisy

646 sq ft

City view

Sleeps 4

1 Queen Bed and 1 Double Sofa Bed

Palm Room

4.4/5 guest room rating

323 sq ft

Sleeps 2

1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, The Palm at Playa is in the city centre and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.

Visit our Playa del Carmen travel guide

View in a map

What's nearby

3D Museum of Wonders - 1 min walk
Central Square - 3 min walk
Playa del Carmen Main Beach - 3 min walk
Nuestra Senora del Carmen Catholic Church - 5 min walk
Yucatek Divers - 5 min walk

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

Sabor a Mar — 1 min walk
Rooftop — 1 min walk
Bovino's - 3 min walk
La Brocherie - 3 min walk
Fusion - 3 min walk

About this property

The Palm at Playa

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida

This hotel features 2 restaurants, an outdoor pool and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a snack bar/deli and a spa tub are on-site. All 66 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include rainfall showerheads and down duvets.

The Palm at Playa offers 66 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down comforters. 43-inch Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks and gloves available

Hand sanitiser provided

Individually wrapped food options available for breakfast and lunch

This information is provided by our partners.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Limited on-site parking
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Food and drink

Free continental breakfast available daily 7:00 AM–10:30 AM
2 restaurants
1 poolside bar and 1 bar
Room service available

Things to do

Outdoor pool
Spa services
Hot tub

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

Computer station
A meeting room

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet

Bathroom

Bathroom (partially open)
Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

43-inch flat-screen TV
Satellite channels

Access via exterior corridors
Connecting rooms available
Individually furnished
Iron/ironing board
Laptop-compatible safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM

Late check-in subject to availability

Late check-in fee for check-in between noon and 4:00 PM (amount varies)

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

Airport shuttle fee: USD 150 per room (roundtrip)
Late check-in fee for check-in between noon and 4:00 PM (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Pool access available from 9 AM to 8 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Children 14 years old and younger are not permitted at this adults-only property

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palm Hotel Playa

Palm Playa

Playa Palm

The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Palm Playa Hotel Playa del Carmen

Palm Playa Hotel

Palm Playa Playa del Carmen

The Palm at Playa Hotel

The Palm at Playa Playa del Carmen

The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at The Palm at Playa and receive a full refund?

Yes, The Palm at Playa offers free cancellation on select room rates, because flexibility matters! Please refer to The Palm at Playa cancellation policy on our site for more details about any exclusions or requirements.

How much does it cost to stay at The Palm at Playa?

As of 22 Apr 2021, prices found for a 1-night stay for 2 adults at The Palm at Playa on 10 May 2021 start from £73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 8 PM.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Limited spots are available.

What time is check-in at The Palm at Playa?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available from noon to 4:00 PM for a fee (amount varies).

What time is check-out at The Palm at Playa?

Checkout is at noon.

Does The Palm at Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per room applies.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this spa hotel is steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 5 minutes.

4.5

Wonderful

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

Write a review

5/5 Excellent

Verified traveller

Travelled with family

19 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice clean and accesible hotel, would stay again

Stayed 2 nights in Apr 2021

5/5 Excellent

Verified traveller

Travelled with family

16 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone very friendly and location is perfect

Stayed 7 nights in Apr 2021

5/5 Excellent

Verified traveller

Travelled with group

15 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location walking distance to everything. Hotel rooftop was amazing so much fun and delicious drinks

Stayed 3 nights in Apr 2021

5/5 Excellent

Verified traveller

9 Apr 2021

Stayed 2 nights in Apr 2021

5/5 Excellent

Verified traveller

Travelled with partner

7 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at The Palm at Playa are wonderful. Every person was exceptional. But Sandra went way and beyond to make our stay fabulous. She was there to help with our every need. Every business should be so lucky to have a “Sandra”. We stayed 10 nights and would gladly return.

Stayed 7 nights in Mar 2021

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Overview of The Palm at Playa

Photo gallery

The Palm at Playa

4.5/5 Wonderful

Popular amenities

Cleaning and safety practices

Explore the area

Choose dates to view prices

Deluxe Room, 1 Bedroom

Loft, 1 King Bed

Deluxe Room, 2 Bedrooms

Palm Loft Noisy

Palm Room

About this area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

The Palm at Playa

Cleaning and safety practices

Enhanced cleanliness measures

Social distancing

Safety measures

Property amenities

Internet

Parking and public transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Languages spoken

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

More

Similar properties

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Overall score and ratings

Wonderful

4.7/5

4.6/5

4.4/5

4.5/5

5/5 Excellent

Verified traveller

5/5 Excellent

Verified traveller

5/5 Excellent

Verified traveller

5/5 Excellent

Verified traveller

5/5 Excellent

Verified traveller

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