Title: The Palm at Playa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Palm at Playa Travelers find paradise at this Quinta Avenida gem where rooftop pool dips and sunset toasts from private balconies create perfect vacation moments ## Photo gallery for The Palm at Playa ![Rooftop terrace - The Palm at Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/acb834fc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - The Palm at Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/a4d3f9f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - The Palm at Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/c33e0b31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV - The Palm at Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/w5402h3594x0y2-1e28294e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Palm at Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/ccd2e81f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location. VIP Access ## Reviews 7.8 Good ## Popular amenities - Hot tub - Free Wi-Fi - Air-conditioning - Breakfast available - Bar £62 includes taxes & fees 4 Jan - 5 Jan VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 2 - Jan 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 3 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Standard Room ![Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/2729ab4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 26 reviews ### Highlights Individually furnished Air conditioning Smart TV Ceiling fan Down duvet Blackout curtains Hairdryer Private bathroom - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Loft ![Loft | Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/9c0bfc78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft 7.4 Good 13 reviews ### Highlights Furnished balcony Separate sitting area Individually furnished Air conditioning Smart TV Ceiling fan Down duvet Sofa bed - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Room ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/d4c3dec2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 7.8 Good 28 reviews ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Air conditioning Smart TV Down duvet Ceiling fan - 646 sq ft - City view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Suite ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/18bc2475.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Furnished balcony Individually furnished Air conditioning Smart TV Day bed Separate bedroom Blackout curtains Down duvet - 861 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/32e624a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Air conditioning Smart TV Ceiling fan Down duvet Blackout curtains Hairdryer Private bathroom - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Double Room ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/d7b3baad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Furnished balcony Individually furnished Air conditioning Smart TV Ceiling fan Down duvet Blackout curtains Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Family Room ![Down duvets, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/5000000/4740000/4736100/4736075/d4c3dec2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Furnished balcony Individually furnished Air conditioning Smart TV Ceiling fan Down duvet Blackout curtains Hairdryer - Sleeps 6 - 2 Double Beds and 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Palm-At-Playa.h4736075.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Palm-At-Playa.h4736075.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62625%2C-87.07342&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_JnM7IzFJHrviYqeCqBtPzMotHA=) 8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 2 min walk \- 0.1 miles - Central Square \- 3 min walk \- 0.2 miles - Playa del Carmen Main Beach \- 6 min walk \- 0.4 miles - Mamitas Beach \- 11 min walk \- 0.6 miles - Playa del Carmen Maritime Terminal \- 11 min walk \- 0.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Mercado 174 - ‬1 min walk - ‪Don Mario Steak and Pasta House - ‬1 min walk - ‪Renzo's Pizza - ‬1 min walk - ‪Mr. Kiwi - ‬1 min walk - ‪Señor Frog's Playa Del Carmen 5Th And 8Th - ‬1 min walk ## About this property ### The Palm at Playa Upscale hotel near Quinta Avenida Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool, along with sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), a local area shuttle and a banquet hall - Beach towels, tour/ticket information and luggage storage - A 24-hour front desk - Guest reviews give top marks for the pool, helpful staff and location Room features All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews speak positively of the size rooms at the property. More amenities include: - Rainfall showers, free toiletries and hairdryers - 40-inch Smart TVs with cable channels - Ceiling fans, daily housekeeping and phones ## Similar properties ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,013 reviews £85 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/2e3f0809.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 315 reviews £58 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - 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Restaurant - Air-conditioning 8.2 Very good 598 reviews £86 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=16035802&PinnedHotelID=16035802&HadPinnedHotel=true®ionId=-1&adults=2) ![Master Suite | Jetted bathtub](https://images.trvl-media.com/lodging/4000000/3900000/3898700/3898657/ce9f7e5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Be Playa Hotel Boutique & Rooftop Bar - Adults Only Downtown Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 830 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=3898657&PinnedHotelID=3898657&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/18fc70d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Laundry room 9.2 Wonderful 997 reviews £57 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/4bda2aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Restaurant - Air-conditioning 9.0 Wonderful 499 reviews £72 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/ad068bab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 590 reviews £106 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/58000000/57170000/57165500/57165482/ddf6a2e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sole Suites Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 8.2 Very good 193 reviews £101 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=57165482&PinnedHotelID=57165482&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Area shuttle (surcharge) - Ferry terminal shuttle (surcharge) ### Food and drink - Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children - A bar/lounge - A poolside bar ### Restaurants on site - Rooftop ### Things to do - Hot tub - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach towels - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance ### More - 3 buildings - 3 floors - Banquet hall - Built in 2012 - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Limited room service ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual furnishings - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 008-007-004904/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Palm Hotel Playa Palm Playa Playa Palm The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico Palm Playa Hotel Playa del Carmen Palm Playa Hotel Palm Playa Playa del Carmen The Palm at Playa Hotel The Palm at Playa Playa del Carmen The Palm at Playa Hotel Playa del Carmen ## Frequently asked questions ### Does The Palm at Playa have a pool? ### How much does it cost to stay at The Palm at Playa? ### Is The Palm at Playa pet-friendly? ### How much is parking at The Palm at Playa? ### What time is check-in at The Palm at Playa? ### What time is check-out at The Palm at Playa? ### Where is The Palm at Playa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Palm at Playa Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 10 Location ### 8.2 Staff & service ### 8.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 461 8 - Good 250 6 - Okay 152 4 - Poor 75 2 - Terrible 89 ## Reviews ### 8/10 Good #### Victor 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice place ##### Victor Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Jennyfer 20 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions. ![](https://a.travel-assets.com/ugc/hotel-reviews/261ab59d-4f80-4ec4-96f5-c265233d95d2-1766262992642.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/98f2f657-b523-43e1-8eba-76897642b49c-1766262995190.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f485fbf0-61aa-4acb-96bf-935823d877cf-1766262993674.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jennyfer Stayed 3 nights in Dec 2025 ### 8/10 Good #### Stefanie 4 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location. ##### Stefanie Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Daniel 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Absolutely…3 times staying at The Palm… always the best ##### Daniel Stayed 10 nights in Nov 2025 ### 10/10 Excellent #### Alan 19 Dec 2025 Spotless ##### Alan Stayed 4 nights in Dec 2025 ### 6/10 Okay #### alain 27 Dec 2025 Liked: Cleanliness Disliked: Amenities No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff. ##### alain Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Jeremy 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax ##### Jeremy Stayed 1 night in Sep 2025 ### 8/10 Good #### Marius 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice. ##### Marius Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Leticia 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staff and amenities were great! only thing was its so loud at night (parties in the area) ##### Leticia Stayed 1 night in Oct 2025 ### 10/10 Excellent #### James 3 Nov 2025 Liked: Cleanliness Very clean and spacious ##### James Stayed 2 nights in Oct 2025 ### 2/10 Terrible #### Marina 19 Dec 2025 Disliked: Cleanliness, amenities Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge. ##### Marina Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### kingsley 25 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪 ![](https://a.travel-assets.com/ugc/hotel-reviews/063b7deb-3df5-44d6-8abe-a7de2ce01478-1761424116313.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1ae4fd4f-e841-4735-96dd-48ee8b33e06e-1761424116171.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### kingsley Stayed 2 nights in Oct 2025 ### 2/10 Terrible #### jonathon 2 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities Hotel is nothing like the photos,run down ,needs alot of tlc. ##### jonathon Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Kevin 8 Nov 2025 Water was hot for 2 min ##### Kevin Stayed 1 night in Nov 2025 ### 8/10 Good #### Carlos 4 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient located and it has parking ##### Carlos Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Lisa 20 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Restaurant was closed early. Did not get to enjoy anything but the room. ##### Lisa Stayed 1 night in Oct 2025 ### 8/10 Good #### Loretha 29 May 2025 Liked: Cleanliness, property conditions & facilities Great location, clean and friendly staff ##### Loretha Stayed 2 nights in May 2025 ### 8/10 Good #### Adriana 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem. ##### Adriana Stayed 2 nights in Sep 2025 ### 8/10 Good #### Alvaro 4 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms. ##### Alvaro Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Allen 22 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect ![](https://a.travel-assets.com/ugc/hotel-reviews/a0c7cc32-e337-44f4-a79a-a3039ebd8a91-1753150860024.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4ae6368d-5664-47af-98e5-1b73d5baebeb-1753150859909.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b4ab10fa-037e-4c6e-9e46-353a76465576-1753150859777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Allen Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Aleyssa 9 Jul 2025 The atmosphere , includes free parking and beautiful palm trees ##### Aleyssa Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Floyd 27 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great time at the roof top pool, close to everything. ##### Floyd Stayed 1 night in May 2025 ### 2/10 Terrible #### Renee Elizabeth 15 Dec 2025 Disliked: Amenities, property conditions & facilities Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago. ![](https://a.travel-assets.com/ugc/hotel-reviews/bd288cbe-5197-4c15-b351-aff61f4b2a78-1765765161711.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b3fedb69-3cd8-4684-9746-906677df3d7e-1765765166337.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16095e92-1a80-4cd4-bc99-693bae88eb51-1765765162886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6711280d-6157-402e-8117-1f23243d2b79-1765765164936.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Renee Elizabeth Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Marcos 9 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent option, close to everything you need in Playa del Carmen and the staff are amazing. ##### Marcos Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Michael 20 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, clean, close to 5th avenue steps away from the beach. ##### Michael Stayed 4 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - 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