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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of The Palm at Playa

Photo gallery

Lobby
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Down duvets, in-room safe, individually furnished, blackout curtains
VIP Access

The Palm at Playa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular Location3D Museum of Wonders1 min walk
    Popular LocationCentral Square3 min walk
    Popular LocationNuestra Senora del Carmen Catholic Church5 min walk
    AirportPlaya Del Carmen, Quintana Roo (PCM)6 min drive

Choose dates to view prices

Deluxe Room, 1 Bedroom

4.7/5 guest room rating
  • 860 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Loft, 1 King Bed

4.4/5 guest room rating
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Bedrooms

4.4/5 guest room rating
  • 1292 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Double Beds

Palm Loft Noisy

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Palm Room

4.4/5 guest room rating
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen, The Palm at Playa is in the city centre and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.
Popular Location

What's nearby

  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Yucatek Divers - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Sabor a Mar — 1 min walk
  • Rooftop — 1 min walk
  • Bovino's - 3 min walk
  • La Brocherie - 3 min walk
  • Fusion - 3 min walk

About this property

The Palm at Playa

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This hotel features 2 restaurants, an outdoor pool and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a snack bar/deli and a spa tub are on-site. All 66 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include rainfall showerheads and down duvets.
The Palm at Playa offers 66 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down comforters. 43-inch Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool
  • Spa services
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)
  • Late check-in fee for check-in between noon and 4:00 PM (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at The Palm at Playa and receive a full refund?
Yes, The Palm at Playa offers free cancellation on select room rates, because flexibility matters! Please refer to The Palm at Playa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Palm at Playa?
As of 22 Apr 2021, prices found for a 1-night stay for 2 adults at The Palm at Playa on 10 May 2021 start from £73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Palm at Playa have a pool?
Yes, this property has an outdoor pool. Pool access is from 9 AM to 8 PM.
Is The Palm at Playa pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Palm at Playa?
Limited spots are available.
What time is check-in at The Palm at Playa?
Check-in is from 3:00 PM - 11:30 PM. Late check-in is available from noon to 4:00 PM for a fee (amount varies).
What time is check-out at The Palm at Playa?
Checkout is at noon.
Does The Palm at Playa provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 150 per room applies.
Where is The Palm at Playa located?
Located in Downtown Playa del Carmen, this spa hotel is steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 5 minutes.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 557 out of 868 reviews
5 - Excellent 64%
Rating 4 - Good. 233 out of 868 reviews
4 - Good 27%
Rating 3 - Okay. 47 out of 868 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 868 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 868 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and accesible hotel, would stay again
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very friendly and location is perfect
Stayed 7 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location walking distance to everything. Hotel rooftop was amazing so much fun and delicious drinks
Stayed 3 nights in Apr 2021

5/5 Excellent

Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Palm at Playa are wonderful. Every person was exceptional. But Sandra went way and beyond to make our stay fabulous. She was there to help with our every need. Every business should be so lucky to have a “Sandra”. We stayed 10 nights and would gladly return.
Stayed 7 nights in Mar 2021

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