Title: Suites Corazon Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=7018782&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Suites Corazon ## Photo gallery for Suites Corazon ![Outdoor pool, pool loungers - Suites Corazon (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/f4d656d2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room, 1 King Bed, Jetted Tub | Terrace/patio - Suites Corazon (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/0e49fe35.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 2 Queen Beds | Balcony - Suites Corazon (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/595c52fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Suites Corazon (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/94071d82.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Suites Corazon (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/fcfe3cac.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Suites Corazon is in the heart of Playa del Carmen, steps from Quinta Alegría Shopping Mall and the main beach. Guests enjoy a rooftop terrace with sweeping vistas, an outdoor pool with sun loungers, free in-room WiFi, a peaceful garden, and a library for quiet moments. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room - Outdoor space £85 includes taxes & fees 2 Mar - 3 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=7018782&PinnedHotelID=7018782&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Room Deluxe ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/220ee985.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 430 sq ft - Sleeps 2 ### View all photos for Suite, 1 King Bed ![Suite, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/7dc6f9e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed ### Highlights Furnished balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge Dishwasher - City view - 538 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite, 2 Queen Beds ![Suite, 2 Queen Beds | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/0a21c2d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds ### Highlights Furnished balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge Dishwasher - City view - 592 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Double Room, 1 King Bed, Jetted Tub ![Deluxe Double Room, 1 King Bed, Jetted Tub | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/f5cd7b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed, Jetted Tub ### Highlights Garden Furnished patio Separate dining area Soundproofed Private outdoor hot tub Air conditioning Connecting rooms available Kitchenette - 484 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 Queen Bed, Patio, City View ![Standard Room, 1 Queen Bed, Patio, City View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/656763cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Patio, City View ### Highlights Patio Garden Separate dining area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Double Suite Standard ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/1183b528.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Standard - 484 sq ft - Sleeps 2 ### View all photos for Quadruple Suite Standard ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/8000000/7020000/7018800/7018782/95afd468.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite Standard - 538 sq ft - Sleeps 4 ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,005 reviews £100 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-2-27&chkout=2026-2-28&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c3262598-30cb-49a8-bcc6-373499491294&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - 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On private beach - Pool - Spa - Water slide 9.2 Wonderful 121 reviews £289 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2026-3-5&chkout=2026-3-6&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=c3262598-30cb-49a8-bcc6-373499491294&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Suites-Corazon.h7018782.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Suites-Corazon.h7018782.Hotel-Information) ## About the area Located near the beach, Suites Corazon is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach and Playa del Carmen Main Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) [View more Aparthotels in Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Apart-Hotels.d601751-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62884%2C-87.07172&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f3k_pkuqGEPTcUsP1oi1S2Lqu_s=) Calle 14 Norte, Entre Avenida 10 y 5ta, Col. Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.2 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 6 min walk \- 0.4 miles - Central Square 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Aldea Corazón 1 min walk - Harry's Grill Prime Steakhouse & Raw Bar 1 min walk - Aldo's 2 min walk - La Caprichoza 1 min walk - Sushi Roll 3 min walk ## About this property ### Suites Corazon This aparthotel features an outdoor pool, a rooftop terrace and concierge services. Free WiFi in public areas and a free manager's reception are also provided. Additionally, laundry facilities, a 24-hour front desk and a library are on-site. Each apartment provides a kitchenette with a fridge, a stovetop, a microwave and a dishwasher. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a dining area and a coffee/tea maker. Suites Corazon offers 19 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers. This Playa del Carmen aparthotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. 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Beach nearby ### Pool/Spa - Outdoor pool - Pool loungers ### Internet - Available in the apartment: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Family friendly - Children stay free (see details) ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Hob - Microwave - Refrigerator ### Dining - Free daily manager's reception - Minibar ### Bedrooms - Down comforter - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Living spaces - Living room - Separate dining area ### Entertainment - 36-inch LCD TV with premium cable channels - Library ### Outdoor areas - Garden - Rooftop terrace ### Laundry - Laundry facilities ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Ceiling fan ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Designated smoking areas ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Daily housekeeping - Iron/ironing board - Laptop-compatible safe - Luggage storage - Safe at front desk - Tour and ticket assistance ### Location highlights - Connected to a shopping centre - In the city centre - Near a health/beauty spa - Near a hospital - Near an outlet shopping centre - Near the boardwalk/promenade - Near the ocean ### Things to do - Theme park nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 1 building - 19 units - 4 floors - Access via exterior corridors - Connecting units available - Garden - Soundproofing - Traditional architecture ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 130 per vehicle (return) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Suites Corazon Suites Corazon Apartment Suites Corazon Apartment Playa del Carmen Suites Corazon Playa del Carmen Suites Corazon Riviera Maya/Playa Del Carmen Suites Corazon Aparthotel Suites Corazon Playa del Carmen Suites Corazon Aparthotel Playa del Carmen ## Frequently asked questions ### Does Suites Corazon have a pool? ### How much does it cost to stay at Suites Corazon? ### Is Suites Corazon pet-friendly? ### How much is parking at Suites Corazon? ### What time is check-in at Suites Corazon? ### What time is check-out at Suites Corazon? ### Does Suites Corazon provide a shuttle to the airport? ### Where is Suites Corazon located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Suites Corazon Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 106 8 - Good 36 6 - Okay 13 4 - Poor 4 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Mark 12 Mar 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Property was nice and close to everything and the staff were great. ##### Mark Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Derick 9 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Friendly staff ##### Derick Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Stacey 19 Mar 2025 Liked: Cleanliness, room comfort, communication #### Good location and value Comfortable large room, with very comfortable King bed and sofas to relax amd a nice deck. Small lounge pool on 4th floor was nice to refresh. Adjacent to populsr 5th Ave but just far enough to not be bothered by any noght time noise. Staff were very helpful and pleasant. ##### Stacey Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Theresa 17 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The staff was so friendly and helpful in every way ##### Theresa Stayed 14 nights in Feb 2024 ### 10/10 Excellent #### jason 24 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Other than parking and a pool, this place has all you could want for an amazing price. Better rooms than my friends all inclusive resorts. Very good owners and location. Can’t wait to come back. ##### jason Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### aldyne b. 7 Feb 2024 Liked: Amenities, property conditions & facilities Very friendly staff. Very clean. Close to everything. ##### aldyne b. Stayed 21 nights in Jan 2024 ### 10/10 Excellent #### Mary Louise 1 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The team there are amazing!They were very helpful and kind.all the way from the management,housekeeping as well as the maintenance man. I would love to stay again,the rooms were great,if I could have brought home the wonderful king size bed I would have. Absolutely comfortable! I highly recommend amend this place! ##### Mary Louise Stayed 6 nights in Jan 2024 ### 6/10 Okay #### Isabelle Gauthier 17 Dec 2024 Liked: Cleanliness, amenities, communication Upon my arrival, I noticed the room was slightly different from the pictures (missing one couch, bedding wasn’t pink and patio furniture was just plastic chairs and table (no big deal). The room and bathroom was very clean and the maid kept it sparkling clean which I was very happy about. The condition of the patio and tub left me disappointed. There is no way I would have taken a bath in it, and people in other appartments could definitely see me. I’m not certain what was the green stuff on the walls on the patio, and the condition of the faux grass gave me the ick. I didn’t want to step barefoot on it. Also, one side of the patio door doesn’t lock. The room information says “duvet” but it’s just a comforter. The pillows were very comfortable and the sheets were nice. There’s no fitted sheet. If you want to take a hot shower, you need to turn the lever all the way and wait at least two minutes until the water gets hot. They advertise that the rooms are “sound proof” which is totally false. I heard the dryer running at 11pm , people talking and banging things around their appartments, and people walking on their heels above me. It also says there’s a dishwasher, which is incorrect. There’s only a kitchen sink. There’s nothing in the minibar (It’s just an empty refrigerator). ##### Isabelle Gauthier Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### frantz 11 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice , i would go back and stay at that place ##### frantz Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Suzanne 29 Feb 2024 Liked: Cleanliness, amenities, communication My stay was absolutely perfect ##### Suzanne Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Johnny 20 Nov 2024 Liked: Cleanliness, property conditions & facilities, communication Love Suites Corazon, have stayed there on multiple occasions —- Norma at the front desk is always professional, polite, and helpful in any way that she can be — ##### Johnny Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Mary 1 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication amazing location, clean, & really cool lofted rooftop area ##### Mary Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### martin 1 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Second time I’ve stayed here. Rooms are spacious with good AC. Kitchenette included and a nice balcony. Close to 5th Ave. But not too close ##### martin Stayed 8 nights in Nov 2024 ### 10/10 Excellent #### Jesus 7 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Located between 5th and 10th street. It easy to get to and and within walking distance of everything you can need. ##### Jesus Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### aldyne b. 7 Feb 2024 Liked: Amenities, property conditions & facilities Check in was easy. Room had all essentials. Everyone friendly ##### aldyne b. Stayed 1 night in Feb 2024 ### 8/10 Good #### Felix 9 Nov 2024 Liked: Communication Disliked: Property conditions & facilities Smell in the room was not very good, outdated hotel nothing like the pictures on the expedia site not at all ##### Felix Stayed 1 night in Nov 2024 ### 8/10 Good #### Verified traveller 23 Oct 2022 Liked: Cleanliness, room comfort, communication The place is nice and clean. The pool was under renos the entire time we were there, which was a bit annoying. The kitchens are usable but very small. I do wish they would have provided drinking water. ##### Verified traveller Stayed 12 nights in Oct 2022 ### 2/10 Terrible #### Alicia 31 Jan 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication not what you showed on web page, we had to find other lodging , we paid full price and they did not want refund, i will call my bank ##### Alicia Stayed 8 nights in Jan 2023 ### 2/10 Terrible #### Verified traveller 22 Oct 2024 Disliked: Cleanliness, room comfort, communication #### Worst place ever. Wasted 2 days of my holiday here It’s not a hotel, it’s an apartment that does not have anything what they claim to have. No swimming pool, no garden, no dishwasher, no DUVET, no library, no dining area and many more. It smelt horrible. The water has no pressure. You can’t even boil or cook anything. It was horrible. Please take down this property of your website. ![](https://a.travel-assets.com/ugc/hotel-reviews/28B9F2724786A8AAF6327AE3F83806638CD6250E1729633498075.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/36023019A3B7385500A754F8FC7D55497B48CC901729633497896.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55AB84279C7DD150BF9F4642082C800B95F8EFB71729633497776.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the room](https://a.travel-assets.com/ugc/hotel-reviews/C9A3EF64F69D3FF431482C4A2D138D730FE473DA1729633498165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 22 nights in Sep 2024 ### 6/10 Okay #### Katherine Edith 5 Feb 2024 Liked: Cleanliness Disliked: Communication The pool was only a jacuzzi tub, 1 metre deep. Fridge was bar fridge, stove 2 burners, dishes and cookware minimun, no table and chairs inside to eat at. No laundry facilities, no dishwasher, TV quit, replaced with only Netflix. Toilet needed repair 3 times. Not connected to shopping centre. No managers reception. Over priced and very over rated for unit. Very disappointed. ##### Katherine Edith Stayed 28 nights in Jan 2024 ### 10/10 Excellent #### Juddit 10 Aug 2025 Liked: Cleanliness, room comfort, communication Todas las instalaciones muy limpias, personal muy amable ##### Juddit Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Bryan Ricardo 16 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Unas botellitas de agua hubieran sido un detallazo, todo lo demás muy bien, solo cuidado con la limpieza, nos habían dejado basura en el baño ##### Bryan Ricardo Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Soledad 3 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Fue muy placentera la estancia y muy limpio, amables todos ##### Soledad Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Jhonathan 2 Jan 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication No se lo recomiendo a nadie este lugar es orrible el personal está aborreció ni te saludan además tengan mucho cuidado yo reservé la habitación más costosa y cuando llegue me atendió un señor que me dio una abitacion bien pequeña sucia y fea cuando me doy cuenta que pague por una bastante grande voy a resepcion y le digo caballero esa no es la abitacion que yo había reservado el resepcionista me indica yo te asigne esa abitacion porque aya arriba no hay ruido pero señor no fue la abitacion por la que pagué dinero extra se enojó conmigo y me dio la abitacion que me correspondía era grande y no había ningún ruido el señor le gusta mentir no entiendo cómo pueden poner a una persona así a cargo además de grocero y mentiroso de mi parte jamás me quedaría en ese hotel con esas personas groseras y mentirosas. ##### Jhonathan Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### ABEL 12 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Exelente lugar respecto precio instalaciones ##### ABEL Stayed 2 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - 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