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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.0 out of 5 Very good
544 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationGuadalupe Church12 min drive
Popular LocationPunta Esmeralda Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub

    4.1/5 guest room rating

    Room amenities

    • 441 sq ft
    • Sleeps 3
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsDeluxe Select Club, King Bed with Sofabed and Jetted Tub
  • Superior Select Club 2 Double Beds or 1 King Bed

    4.1/5 guest room rating

    Room amenities

    • 420 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Queen Beds
    More detailsSuperior Select Club 2 Double Beds or 1 King Bed
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

    3.8/5 guest room rating

    Room amenities

    • 667 sq ft
    • Sleeps 3
    • 1 King Bed OR 1 Double Sofa Bed
    More detailsPenthouse Select Club, 1 king bed with Sofabed and Jetted Tub

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is next to a golf course and on the beach. Guadalupe Church and Central Square are notable landmarks, and the area's natural beauty can be seen at Mamitas Beach Club and Maroma Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Spend some time exploring the area's activities, including golf lessons and golfing.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Grand Coral Golf Riviera Maya - 9 min drive
  • El Camaleon Mayakoba Golf Course - 11 min drive
  • Guadalupe Church - 12 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

About this property

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Adults-only beach property
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 218 rooms feature thoughtful touches such as free minibar items and bathrobes, plus complimentary wireless Internet access and plasma TVs with cable channels. Other amenities available to guests include balconies, iPod docking stations and 24-hour room service.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers 218 forms of accommodation with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch Plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 the outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club, a sauna and complimentary bicycles.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 10 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 3 hot tubs
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dry-cleaning service
  • Free rollaway/extra beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.
The property is closed between 12 May and 30 June.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a smoke detector and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Eco Select Club All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults Only All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive and receive a full refund?
Yes, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sandos Caracol Eco Resort Select Club Adults Only- All inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 3 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to noon.
What time is check-out at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.
Where is this property located?
Located in Playa del Carmen, this beachfront resort is next to a golf course and within 3 mi (5 km) of Quinta Avenida, Mamitas Beach Club and Guadalupe Church. El Camaleon Mayakoba Golf Course and Central Square are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

4.0
Very good
544 reviews
5 - Excellent
212
4 - Good
180
3 - Okay
94
2 - Mediocre
42
1 - Poor
16
4.2
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.0
Property condition
2.0 out of 5 Poor
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The spa at the property was great, beach was nice, however we found the restaurants and food to be terrible for us. It was too large for us and we went to what we thought would be a adult facility and was full of Children

Stayed 6 nights in Mar 2020
4.0 out of 5 Good
    This traveller didn’t leave comments with their review
    Stayed 7 nights in Mar 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 6 nights in Feb 2020
      4.0 out of 5 Good
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      As far as all inclusives go this place was good! The grounds really are beautiful. Most of the staff was awesome. Food was surprisingly good. I would recommend to large groups with diversified needs. Step up to the Adult select area if you can. Too many rules for my liking and never ending tip expectation gets old fast.

      Stayed 7 nights in Feb 2020
      3.0 out of 5 Okay
      • Liked: Cleanliness, staff & service

      We have stayed here various times and loved it but this time they have let many parts of the property fall in disrepair and have changed many of the perks for all inclusive ! Hydrotherapy Spa was previously part of the all incusion and was the main reason we chose this Resort , they have changed it to having to pay 20$ every day ! Also they have moved the guest service for select club Adult section to the same area as the rest of the resort . The lines are very long and it takes away from the exclusiveness of select club adult section ! The hot tub area in the adult section is so very bad ! The whole thing has a dirty ring around it as if they do not clean it or maintain it ! The jets barely have any bubbles it is just very bad ! The things I love about this resort is the surroundings itself , it is so beautiful , the palm tees , animals , so much greenery everywhere it is spectacular ! The rooms are very clean ! The food is good as well ! They have gone from a five star resort to a three star resort in my eyes ! I really want to Love this place !!!

      Stayed 6 nights in Feb 2020