Title: Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=4799416&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Select Club at Sandos Caracol All Inclusive - Adults Only Area Adults-only Select Club at Sandos Caracol offers an all-inclusive experience with nine restaurants, spa services, and beachfront relaxation ## Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area ![On the beach, white sand, free beach cabanas, sun-loungers - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/19029159.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/3d12e24a-eb1c-4cd4-99cd-d1d53f10e825-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Restaurant - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/39590034.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/985462ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/4bfbe89b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Guadalupe Church, this adults-only retreat features Spa Sandos and a pristine white sand beach. Enjoy yoga classes, parasailing, and complimentary in-room WiFi. Guests appreciate the attentive staff who enhance the experience at this all-inclusive property. ## Reviews 7.6 Good ## Popular amenities - Pool - Hot tub - All-inclusive - Spa - Parking included - Free Wi-Fi £195 includes taxes & fees 6 May - 7 May ## Room options ### Check availability for these dates Tonight [Apr 5 - Apr 6](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 6 - Apr 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Garden view Private hot tub Showing 6 of 6 rooms ### View all photos for Room Superior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/0cbf9748.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 419 sq ft - Sleeps 2 ### View all photos for Room Deluxe ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/cbd93ed1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 441 sq ft - Sleeps 2 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/5ac40dd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 667 sq ft - Sleeps 2 ### View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/bd5dd420.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Select Club, King Bed with Sofabed and Jetted Tub 8.6 Excellent 16 reviews - Garden view - 441 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Superior Select Club 2 Double Beds or 1 King Bed ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/217ed73a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Select Club 2 Double Beds or 1 King Bed 7.8 Good 31 reviews - Garden view - 420 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed OR 2 Queen Beds ### View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub ![Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/f2b94fc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub - Garden view - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/7b9ad3ae_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 2,884 reviews £214 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2026-5-3&chkout=2026-5-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ad556913-f625-46a3-9dd9-1a28bb9860e6&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/c74bfc43_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) ## About the area Located in Corasol, a neighbourhood in Playa del Carmen, Select Club at Sandos Caracol All Inclusive - Adults Only Area is next to a golf course and on the beach. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Mamitas Beach and Maroma Beach. El Camaleón Mayakoba Golf Course and Guadalupe Church are two other places to visit that come recommended. With windsurfing and fishing nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66196%2C-87.03937&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OPvutLDuDlHYT98RlLBoiivkP6g=) Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 9 min drive \- 3.3 miles - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 19 min drive \- 10.0 miles - Playa Xcalacoco 14 min walk \- 0.8 miles - Gran Coyote Golf 5 min drive \- 1.1 miles - El Camaleón Mayakoba Golf Course 8 min drive \- 3.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 46 min drive ### Restaurants - La Laguna 5 min walk - El Templo 3 min walk - Bar L'Elefant 1 min walk - Las Máscaras 4 min walk - Restaurante Riviera 6 min walk ## About this property ### Select Club at Sandos Caracol All Inclusive - Adults Only Area Upscale all-inclusive property near Quinta Avenida Located close to Guadalupe Church and El Camaleón Mayakoba Golf Course, Select Club at Sandos Caracol All Inclusive - Adults Only Area provides an adjacent golf course, free water park access and a swim-up bar. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and beach massages. Indulge in a facial, hydrotherapy and a sports massage at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include beach volleyball, hiking/biking and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace. You'll also enjoy perks such as: - An outdoor pool along with a waterslide, sunloungers and pool umbrellas - Free self-parking - Free bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge) - Express check-in, an outdoor pickleball court and ATM/banking services - Guest reviews speak well of the overall condition Room features All 218 rooms feature comforts, such as laptop-compatible safes and laptop-friendly workspaces, as well as perks, such as air conditioning and free stocked minibars. Extra amenities include: - Bathrooms with showers and bidets - 42-inch HDTVs with cable channels - Balconies, free extra beds and coffee/tea makers ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorised water sports are included. ### Water activities Kayaking Sailing Snorkelling Surfing/body boarding ### Land activities Cycling Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Caracol Nature Resort & Water Park All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 7.0 Good 1,429 reviews £170 includes taxes & fees 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Yucatan Princess Adults Only - 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Free bicycle rentals - Free water park - Full-service spa - Health club - Hiking/biking trails - Kayaking - Outdoor padel court - Outdoor pickleball court - Outdoor pool - Outdoor tennis court - Parasailing - Personal motorised watercraft - Sailing - Sauna - Scuba diving - Shopping - Snorkelling - Steam room - Surfing/bodyboarding - Waterslide - Yoga classes ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Computer station ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 16 buildings - 3 floors - Built in 2006 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 42-inch HDTV with cable channels - IPod dock ### Food and drink - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 008-007-006283/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the swimming pool, health club or hot tub Guests under 18 years old are not allowed in the spa ### Property is also known as Sandos Caracol Eco-Resort Adults Only All Inclusive Sandos Caracol Eco Select Club Sandos Caracol Eco Select Club Playa del Carmen Sandos Caracol Select Club Adults All Inclusive Playa del Carmen Sandos Caracol Select Club Adults All Inclusive Sandos Caracol Eco Resort Select Club All Inclusive Sandos Caracol Eco Resort Spa Adults Only All Inclusive Sandos Caracol Eco Inclusive Sandos Caracol Select Club Adults Only All Inclusive Select Club at Sandos Caracol All Inclusive Adults Only Area Sandos Caracol Eco Resort Select Club All inclusive Adults Only Sandos Caracol Eco Resort Select Club Adults Only All inclusive ## Frequently asked questions ### Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a pool? ### How much does it cost to stay at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### Is Select Club at Sandos Caracol All Inclusive - Adults Only Area pet-friendly? ### How much is parking at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### What time is check-in at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### What time is check-out at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### Does Select Club at Sandos Caracol All Inclusive - Adults Only Area provide a shuttle to the airport? ### Are there all-inclusive benefits at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### Where is Select Club at Sandos Caracol All Inclusive - Adults Only Area located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 334 8 - Good 291 6 - Okay 165 4 - Poor 86 2 - Terrible 63 ## Reviews Verified ### 10/10 Excellent #### Anne Patricia 28 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The Staff was excellent, the rooms were clean. ##### Anne Patricia Stayed 6 nights in Feb 2026 Verified ### 8/10 Good #### James R 9 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food and staff were very good. The beach was pretty, but not great for swimming - a little rocky and a lot of seaweed that they did not clear. Enjoyed the stay. They did a Mexican carnival on Friday night that was a lot of fun. The adult pool was nice. Would not recommend MTS travel though for your to and from airport travel - the drivers were very nice but the customer service was not. ##### James R Stayed 4 nights in Mar 2026 Verified ### 6/10 Okay #### Cody 2 Mar 2026 Liked: Staff & service Disliked: Property conditions & facilities Pros: Staff are very nice and helpful, the nature feeling of the resort and animals is very cool. Beach is pretty but rocky Cons: Very busy resort, we got food poisoning and the gym is very old and lacks equipment. Mid level resort. Food was not good at the buffet but at the restaurants it was very good. ##### Cody Stayed 8 nights in Feb 2026 Verified ### 10/10 Excellent #### Jazmine 9 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean resort family friendly ##### Jazmine Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Joshua Benjamin 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week. ![](https://a.travel-assets.com/ugc/hotel-reviews/765641fe-b80b-4369-a02a-3cfa5c5e2263-1763449999344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a92d51b0-35f4-400c-8ab8-79ba2e38f401-1763449999155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6858580a-fc2b-4d93-8a48-19037269517d-1763449999183.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6254b0cc-75e3-41e6-9c54-28b9f8bed9db-1763449999439.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joshua Benjamin Stayed 7 nights in Nov 2025 Verified ### 8/10 Good #### Robert 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was great and the staff as always was good, Malissa and samantha were great help ##### Robert Stayed 6 nights in Dec 2025 Verified ### 8/10 Good #### Loni 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was fairly clean, not spotless. Staff was courteous. Shower emitted a sewer smell so we had to place a towel over it. ##### Loni Stayed 8 nights in Jan 2026 Verified ### 10/10 Excellent #### Matthew Nicholas 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff were great! I’m a Expedia Platinum member and they had a special VIP reception at the Cenote for Expedia VIPS. I’ll be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/1a713986-a80d-48d5-a7e2-316b1bd7853e-1766334287569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a80cd137-5d84-4d71-ac21-987a8c13dcf7-1766334375320.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1269884-ecb3-4d0d-8569-4936ae7a6953-1766334420175.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d405cfd3-4886-4876-a5a8-f1567b05d2ff-1766334438241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Matthew Nicholas Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Karla 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing, really enjoyed my stay and excellent staff service. ![](https://a.travel-assets.com/ugc/hotel-reviews/f8ff9c9e-c30c-4345-9dea-1146ecdf7816-1750086063033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karla Stayed 4 nights in Jun 2025 Verified ### 8/10 Good #### Darren 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities This hotel is one of the better ones I have stayed in, in Mexico. I booked with Expedia, which I have done many times before, I was warmly welcomed into this large hotel complex although there was a bit of a wait to check in. Once checked in the concierge team whisked me off to my room which was very clean and tidy robes and slippers ready to wear. The hotel has an app which is simple to use an d book reservations in one of the 5 restaurants or there is the main buffet restaurant all open till 9/10 at night and then a taco bar which serves food and drink all the way through the night as well. If you are considering this complex as a family resort you should it has a main pool area, water park and 2 quiet pool areas for adults only. All the team were lovely and would do anything for you, this is a little gem in the jungle well worth a visit ##### Darren Stayed 9 nights in Jan 2026 Verified ### 10/10 Excellent #### Jose 24 Oct 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling ##### Jose Stayed 10 nights in Sep 2025 Verified ### 10/10 Excellent #### Lyudmila 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Overall vacation was good. We love this particular resort for so many reasons! Grounds are beautiful and have so many hidden areas to explore! 98% of stuff was great!!! Food and drinks never disappoint. The beach is getting much much better after years of sea weed problem. They for sure can improve check in experience for their guests by not keeping people standing in line for a long time. One more time - great place for entire family to enjoy nature and services! Highly recommend! Thank you Sandos! ![](https://a.travel-assets.com/ugc/hotel-reviews/06d08b04-5678-490d-8561-a00c0788b9f1-1764345499696.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38e779e6-c026-4967-acfb-702477d67771-1764345499224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69726cd9-6261-4f10-909e-85d0f4f1cc5b-1764345502054.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lyudmila Stayed 6 nights in Nov 2025 Verified ### 8/10 Good #### Tara 17 Feb 2026 The resort grounds are absolutely amazing! This property exceeded my expectations! Truly unique and stunning! The wildlife wandering around really enhances the beauty! We booked select club on the adult side and had upgraded to the penthouse suite. The room was clean, but we were missing many items upon check in, including extra towels, coffee and toilet paper. We were also unable to reserve any restaurant reservations for our entire stay using their app. We had been introduced to Samantha an Expedia concierge upon our check in, who had offer her phone number in case we needed. We received our check in survey from Expedia and indicated what we were lacking. Samantha reached out immediately and rectified most of our issues including booking reservations for every night for us. She is amazing and super helpful! The wildlife at this resort was phenomenal! We had monkeys on our balcony every day! One monkey actually tried to climb in my husbands lap, then stole his hat! ##### Tara Stayed 6 nights in Feb 2026 Verified ### 8/10 Good #### Brian 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch \~10 times a day ##### Brian Stayed 7 nights in Oct 2025 Verified ### 8/10 Good #### Alex 19 May 2025 Liked: Staff & service, amenities, property conditions & facilities Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional! ##### Alex Stayed 5 nights in May 2025 Verified ### 8/10 Good #### Melissa 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort, lots of wildlife and jungle feeling. ##### Melissa Stayed 7 nights in Apr 2025 Verified ### 8/10 Good #### Brittany 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We only stayed two nights but it was very nice! Make sure you bring mosquito repellent! The boat ride was nice I honestly do not have any complaints. It was nice seeing animals all around. Beware of the snakes also we seen a bird drop one out of its mouth on the walkway. ![](https://a.travel-assets.com/ugc/hotel-reviews/7633f42f-5675-4fb3-b7e2-e8ec3384373c-1758008827193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1b38b4a8-fa5c-4bfe-b77f-03ae35904f03-1758008828122.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/073f2513-5728-4945-b8f3-09e36c5fe2af-1758008829901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb5eba68-26cd-446e-974d-39e237f0554b-1758008830753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brittany Stayed 2 nights in Sep 2025 Verified ### 8/10 Good #### Tim 14 Feb 2025 Liked: Cleanliness, staff & service, amenities A large resort with a lot of options. Resort staff were very friendly and helpful. ##### Tim Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Wendi 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the walking paths and the natural habitat for the animals. ##### Wendi Stayed 8 nights in Feb 2025 Verified ### 10/10 Excellent #### Aurora 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There’s lots to do as it’s a big resort! Loved that they had performers every single night, and there was always something open for food! ##### Aurora Stayed 8 nights in Feb 2025 Verified ### 8/10 Good #### Susan 12 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely place loved the senotes( clean water pools) and the wild life the food was good the restaurants were wonderful Staff friendly the beach was rocky but plenty of pools We keep returning because Sandos doesn’t disappoint ##### Susan Stayed 5 nights in Jan 2025 Verified ### 8/10 Good #### Stephanie Renee 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Havier the front dest concierge is a legend. Antonio IS the best hibachi chef ever. Julio,Ruben,Isidro, and Eduardo these are the names that stood out all the staff is great but these went above many times. This resort is perfect would go back!!!!! ##### Stephanie Renee Stayed 6 nights in May 2025 Verified ### 10/10 Excellent #### Wojciech Jerzy 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved seeing all the different animals ##### Wojciech Jerzy Stayed 5 nights in Nov 2024 Verified ### 10/10 Excellent #### Erin Leanne 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property had so many amenities, we didn’t have to leave the resort! We constantly saw staff cleaning and going above and beyond with the service! ##### Erin Leanne Stayed 7 nights in Feb 2025 Verified ### 10/10 Excellent #### Bethany Renea 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Third stay- so much to see. Monkeys, cenotes. The property is awesome. It’s not fully luxury, but it’s nice, safe, staff very friendly. We have zero complaints, food is good, they updated the beach so you can get in the water now. 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