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Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Photo gallery for Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

4 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya8 min drive
  • Popular LocationGuadalupe Church12 min drive
  • Popular LocationPunta Esmeralda Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive is next to a golf course and on the beach. Guadalupe Church and Central Square are notable landmarks, and the area's natural beauty can be seen at Mamitas Beach Club and Maroma Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Spend some time exploring the area's activities, including golf lessons and golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Grand Coral Golf Riviera Maya - 8 min drive
  • El Camaleon Mayakoba Golf Course - 11 min drive
  • Guadalupe Church - 12 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • Los Murales - 13 min walk
  • Coco's Cabanas - 9 min drive
  • Fonda Argentina - 10 min drive
  • El Puerto - 13 min drive
  • La Pirata - 13 min drive

About this property

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 218 rooms feature thoughtful touches such as free minibar items and bathrobes, plus in-room free WiFi and plasma TVs with cable channels. Other amenities available to guests include balconies, iPod docking stations and coffee makers.
Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offers 218 forms of accommodation with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch Plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club, a sauna and complimentary bicycles.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 10 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 3 hot tubs
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 42-inch plasma TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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Guest rating 3.5+
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4 star
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Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults Only All Inclusive
Sandos Caracol Eco Resort Select Club Adults Only All inclusive
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 235 out of 625 reviews
5 - Excellent 38%
Rating 4 - Good. 207 out of 625 reviews
4 - Good 33%
Rating 3 - Okay. 109 out of 625 reviews
3 - Okay 17%
Rating 2 - Poor. 51 out of 625 reviews
2 - Poor 8%
Rating 1 - Terrible. 23 out of 625 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was good at the hibachi restaurant. The Italian restaurant was gross. The buffet was good 1 day out of 7 days that we were there. All the desserts tasted like cruise ship desserts. Look beautiful but had no taste. The liquor was not all top shelf. So most drinks were not good. The top shelf they had would disappear .
Stayed 8 nights in Oct 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful. The greenery & beach were breathtaking. The staff was amazing. Very friendly servers at the restaurants. The property is well taken care of & very clean. Our only real complaint was the food, sadly we only had about 2 satisfying meals during the duration of our stay. The check in process took a while & getting ahold of the front desk was challenge at times, but nothing that would stop me from coming back.
Stayed 4 nights in Aug 2021

3/5 Okay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Check-in was awful! It took over 1.5 hours to get checked in, which only 5-6 couples ahead of us. They then wanted to push you to schedule a tour of the facility (time shares) and set you dinner reservations. They only booked what they had available. You did not get to pick the restaurant or the time. The guy working there told us to use and Air BNB next trip!!!! The adults only section is nice. The pool is amazing, and they have a nice restaurant there. The beach is SO FAR away, which they don’t tell you. The food was pretty good, but only one place (indoor or outdoor) actually had air conditioner. Expect to be hot and sweaty and attacked my mosquitoes the entire time. I did not see much recycling or actually “eco” things being used to say it’s an eco resort. Most Caribbean resorts now use paper or no straws, etc. I think it’s overpriced for a eco resort. Also the beach access to the ocean is just rock and reef. Not worth the risk of falling to even try to get in it!
Stayed 5 nights in Jul 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, however Expedia was not very well organized, I paid for transportation which by the way they were trying to charge me more money at the airport, my reservation was done through Expedia including transportation from airport to hotel, Anyway it was a mess specially because we spend 2 hours trying to resolve the mess. Another situation was that Expedia had the wrong phone number to the hotel they were advertising the one I happened to pick ( sandos caracol) I called nobody was able to help me I also went to hotel website to get the free transportation they offered and I was not able to find it. I usually don’t like to write a review but because of everything that happened with the websites I feel it’s best to be well informed before choosing an international trip. Thank you
Stayed 4 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nicely
Stayed 3 nights in Jul 2021