Title: Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4799416&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Select Club at Sandos Caracol All Inclusive - Adults Only Area Adults-only Select Club at Sandos Caracol offers an all-inclusive experience with nine restaurants, spa services, and beachfront relaxation ## Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area ![Sun deck - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/1a0be1e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/3d12e24a-eb1c-4cd4-99cd-d1d53f10e825-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Outdoor pool, pool umbrellas, pool loungers - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/b01c8cfd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/7d6f9183.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Select Club at Sandos Caracol All Inclusive - Adults Only Area (Playa del Carmen)](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/ff557adb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Guadalupe Church, this adults-only retreat features Spa Sandos and a pristine white sand beach. Enjoy yoga classes, parasailing, and complimentary in-room WiFi. Guests appreciate the attentive staff who enhance the experience at this all-inclusive property. ## Reviews 7.8 Good ## Popular amenities - Pool - Hot tub - All-inclusive - Spa - Parking included - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4799416&PinnedHotelID=4799416&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Room Superior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/0cbf9748.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 419 sq ft - Sleeps 2 ### View all photos for Room Deluxe ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/cbd93ed1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 441 sq ft - Sleeps 2 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/5ac40dd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 667 sq ft - Sleeps 2 ### View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/bd5dd420.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Select Club, King Bed with Sofabed and Jetted Tub 8.6 Excellent 16 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free minibar items HDTV Separate bedroom Ceiling fan - 441 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Superior Select Club 2 Double Beds or 1 King Bed ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/217ed73a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Select Club 2 Double Beds or 1 King Bed 7.6 Good 30 reviews ### Highlights Balcony Air conditioning Free rollaway/extra beds Free minibar items HDTV Ceiling fan Blackout curtains Bidet - 420 sq ft - Sleeps 2 - 1 King Bed OR 2 Queen Beds ### View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub ![Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/5000000/4800000/4799500/4799416/f2b94fc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub 7.0 Good 7 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free rollaway/extra beds Free minibar items HDTV Separate bedroom Ceiling fan - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-Select-Club-Adults-Only-All-Inclusive.h4799416.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66196%2C-87.03937&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OPvutLDuDlHYT98RlLBoiivkP6g=) Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710 #### What's nearby - Playa Xcalacoco \- 14 min walk \- 0.8 miles - Gran Coyote Golf \- 5 min drive \- 1.1 miles - El Camaleón Mayakoba Golf Course \- 8 min drive \- 3.3 miles - Quinta Avenida \- 12 min drive \- 4.2 miles - Maroma Beach \- 29 min drive \- 9.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive #### Restaurants - ‪La Laguna - ‬5 min walk - ‪Bar L'Elefant - ‬1 min walk - ‪El Templo - ‬3 min walk - ‪Restaurante Riviera - ‬6 min walk - ‪Marley Coffee - ‬19 min walk ## About this property ### Select Club at Sandos Caracol All Inclusive - Adults Only Area Upscale all-inclusive property near Quinta Avenida Located close to Guadalupe Church and El Camaleón Mayakoba Golf Course, Select Club at Sandos Caracol All Inclusive - Adults Only Area provides an adjacent golf course, free water park access and a swim-up bar. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and beach massages. Indulge in a sports massage, a body treatment and a facial at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include sailing, scuba diving and parasailing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace. You'll also enjoy perks such as: - An outdoor pool along with a waterslide, sunloungers and pool umbrellas - Free self-parking - Free bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge) - Express check-in, an outdoor pickleball court and tour/ticket information - Guest reviews speak well of the overall condition Room features All 218 rooms feature comforts, such as laptop-compatible safes and laptop-friendly workspaces, as well as perks, such as air conditioning and free stocked minibars. Extra amenities include: - Bathrooms with showers and bidets - 42-inch HDTVs with cable channels - Balconies, free extra beds and coffee/tea makers ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorised water sports are included. ### Water activities Kayaking Sailing Snorkelling Surfing/body boarding ### Land activities Cycling Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099921/d4e1893b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,000 reviews £408 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=15099921&PinnedHotelID=15099921&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 2,982 reviews £307 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=7731297&PinnedHotelID=7731297&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor wedding area](https://images.trvl-media.com/lodging/1000000/920000/913500/913424/6210d58b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,754 reviews £404 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=913424&PinnedHotelID=913424&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16330000/16324200/16324140/f918e1a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Senses Riviera Maya Oceanfront Boutique hotel - Adults only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 7.2 Good 1,000 reviews £147 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=16324140&PinnedHotelID=16324140&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/11000000/10230000/10226000/10225947/1832509a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.0 Very good 637 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=10225947&PinnedHotelID=10225947&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/2000000/1790000/1785200/1785105/e8ba58ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue Diamond Luxury Boutique - All Inclusive - Adults Only Riviera Maya - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 923 reviews £379 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=1785105&PinnedHotelID=1785105&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/79000000/78790000/78784600/78784531/0be246c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,408 reviews £285 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=78784531&PinnedHotelID=78784531&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/18000000/17570000/17568400/17568314/4326834c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only Kantenah - On private beach - Pool - All-inclusive - Spa 9.0 Wonderful 441 reviews £538 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=17568314&PinnedHotelID=17568314&HadPinnedHotel=true®ionId=-1&adults=2) ![12 restaurants, breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/920000/916300/916205/a01fb7a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Playa del Carmen - Pool - All-inclusive - Free airport shuttle - Parking included 8.8 Excellent 553 reviews £233 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=916205&PinnedHotelID=916205&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/ade1a99e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,404 reviews £277 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=2661557&PinnedHotelID=2661557&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - 7 restaurants - 9 bars/lounges - A poolside bar - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 3 hot tubs - Arcade/game room - Beach volleyball - Billiards/pool table - Ecotours - Fitness classes - Free bicycle rentals - Free water park - Full-service spa - Health club - Hiking/biking trails - Kayaking - Outdoor padel court - Outdoor pickleball court - Outdoor pool - Outdoor tennis court - Parasailing - Personal motorised watercraft - Sailing - Sauna - Scuba diving - Shopping - Snorkelling - Steam room - Surfing/bodyboarding - Waterslide - Yoga classes ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Computer station ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 16 buildings - 3 floors - Built in 2006 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 42-inch HDTV with cable channels - IPod dock ### Food and drink - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 008-007-006283/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the swimming pool, health club or hot tub Guests under 18 years old are not allowed in the spa ### Property is also known as Sandos Caracol Eco-Resort Adults Only All Inclusive Sandos Caracol Eco Select Club Sandos Caracol Eco Select Club Playa del Carmen Sandos Caracol Select Club Adults All Inclusive Playa del Carmen Sandos Caracol Select Club Adults All Inclusive Sandos Caracol Eco Resort Select Club All Inclusive Sandos Caracol Eco Resort Spa Adults Only All Inclusive Sandos Caracol Eco Inclusive Sandos Caracol Select Club Adults Only All Inclusive Select Club at Sandos Caracol All Inclusive Adults Only Area Sandos Caracol Eco Resort Select Club All inclusive Adults Only Sandos Caracol Eco Resort Select Club Adults Only All inclusive ## Frequently asked questions ### Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have a pool? ### Is Select Club at Sandos Caracol All Inclusive - Adults Only Area pet-friendly? ### How much is parking at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### What time is check-in at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### What time is check-out at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### Does Select Club at Sandos Caracol All Inclusive - Adults Only Area provide a shuttle to the airport? ### Are there all-inclusive benefits at Select Club at Sandos Caracol All Inclusive - Adults Only Area? ### Where is Select Club at Sandos Caracol All Inclusive - Adults Only Area located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 329 8 - Good 286 6 - Okay 162 4 - Poor 84 2 - Terrible 60 ## Reviews ### 8/10 Good #### Robert 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was great and the staff as always was good, Malissa and samantha were great help ##### Robert Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Jazmine 9 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean resort family friendly ##### Jazmine Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Joshua Benjamin 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was beautiful & all resort staff were fantastic. Housekeeping staff also did a great job throughout the week. ![](https://a.travel-assets.com/ugc/hotel-reviews/765641fe-b80b-4369-a02a-3cfa5c5e2263-1763449999344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a92d51b0-35f4-400c-8ab8-79ba2e38f401-1763449999155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6858580a-fc2b-4d93-8a48-19037269517d-1763449999183.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6254b0cc-75e3-41e6-9c54-28b9f8bed9db-1763449999439.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joshua Benjamin Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Matthew Nicholas 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff were great! I’m a Expedia Platinum member and they had a special VIP reception at the Cenote for Expedia VIPS. I’ll be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/1a713986-a80d-48d5-a7e2-316b1bd7853e-1766334287569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a80cd137-5d84-4d71-ac21-987a8c13dcf7-1766334375320.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1269884-ecb3-4d0d-8569-4936ae7a6953-1766334420175.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d405cfd3-4886-4876-a5a8-f1567b05d2ff-1766334438241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Matthew Nicholas Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Jose 24 Oct 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling ##### Jose Stayed 10 nights in Sep 2025 ### 10/10 Excellent #### Deacon 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and there was nice variety of things to do ##### Deacon Stayed 4 nights in Aug 2025 ### 8/10 Good #### Brian 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch \~10 times a day ##### Brian Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Karla 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing, really enjoyed my stay and excellent staff service. ![](https://a.travel-assets.com/ugc/hotel-reviews/f8ff9c9e-c30c-4345-9dea-1146ecdf7816-1750086063033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karla Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Nathan 19 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay! ##### Nathan Stayed 4 nights in Apr 2025 ### 8/10 Good #### Brittany 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We only stayed two nights but it was very nice! Make sure you bring mosquito repellent! The boat ride was nice I honestly do not have any complaints. It was nice seeing animals all around. Beware of the snakes also we seen a bird drop one out of its mouth on the walkway. ![](https://a.travel-assets.com/ugc/hotel-reviews/7633f42f-5675-4fb3-b7e2-e8ec3384373c-1758008827193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1b38b4a8-fa5c-4bfe-b77f-03ae35904f03-1758008828122.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/073f2513-5728-4945-b8f3-09e36c5fe2af-1758008829901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb5eba68-26cd-446e-974d-39e237f0554b-1758008830753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brittany Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jamie 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We came here for our 25th anniversary trip because of the jungle, wildlife and onsite activities. It did not disappoint! ![](https://a.travel-assets.com/ugc/hotel-reviews/cfa267a9-c8a3-4f45-a33b-c669013faee4-1753649886708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2984e4b9-905e-4478-b847-2d8e365568a5-1753649886180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3d4b34d0-8b7b-476f-ab46-22dd29d19d84-1753649864240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/50e72b59-cedf-47c0-a80f-fcdbd259c90e-1753649874891.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jamie Stayed 7 nights in Jul 2025 ### 8/10 Good #### Alex 19 May 2025 Liked: Staff & service, amenities, property conditions & facilities Sandos Caracol has everything we needed to relax and enjoy our vacation. The food was great, the pool were quiet, and the spa was incredibly professional! ##### Alex Stayed 5 nights in May 2025 ### 10/10 Excellent #### Monica 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities It was gorgeous and a wonderful experience. I plan to come back ##### Monica Stayed 7 nights in Jun 2025 ### 6/10 Okay #### Christopher Charles 14 May 2025 The walking trails and the ruins were nice. The cenotes were nice too. ##### Christopher Charles Stayed 5 nights in Apr 2025 ### 8/10 Good #### Anju 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Our stay at Sandos Cancún was truly a wonderful and memorable experience. From the moment we arrived, everything exceeded our expectations. We absolutely loved spending time on the beautiful beaches — they were clean, well maintained, and had plenty of relaxing spaces along with exciting water activities. Our first snorkeling experience was unforgettable and something we will cherish forever. One of the highlights of our stay was learning about the Mayan traditions through live performances and exploring the temples within the property. A special thank you to Francisca for introducing us to this beautiful culture and making the experience so meaningful. We also had an amazing time on the canoe tour with Maria, who made it incredibly romantic by offering wine and sharing her knowledge about the mangroves and the stunning blue waters. Another memorable moment was the cocktail experience at Cenote Crystal, arranged with the managers and directors. It was a unique and enjoyable experience, and we sincerely appreciated the effort put into making it special. The food options were excellent, with a great variety of restaurants. We loved trying everything, but our absolute favorites were the Japanese and Brazilian restaurants. The Mexican taco spot became our go-to place for snacks and drinks. The staff across all restaurants were amazing friendly, attentive, and welcoming. Room service was also exceptional. A heartfelt thank you Manual ##### Anju Stayed 4 nights in Dec 2025 ### 8/10 Good #### Melissa 15 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort, lots of wildlife and jungle feeling. ##### Melissa Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Orlando 24 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Huge resort! Love it ##### Orlando Stayed 7 nights in Mar 2025 ### 8/10 Good #### Tim 14 Feb 2025 Liked: Cleanliness, staff & service, amenities A large resort with a lot of options. Resort staff were very friendly and helpful. ##### Tim Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Wendi 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the walking paths and the natural habitat for the animals. ##### Wendi Stayed 8 nights in Feb 2025 ### 8/10 Good #### Stephanie Renee 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Havier the front dest concierge is a legend. Antonio IS the best hibachi chef ever. Julio,Ruben,Isidro, and Eduardo these are the names that stood out all the staff is great but these went above many times. This resort is perfect would go back!!!!! ##### Stephanie Renee Stayed 6 nights in May 2025 ### 2/10 Terrible #### Ana 26 Jul 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This hotel is very old and not well maintained. The restaurants food is below par and very limited to 3 choices without good food. ##### Ana Stayed 5 nights in Jul 2025 ### 8/10 Good #### Kevla C 10 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Better than we expected ##### Kevla C Stayed 3 nights in May 2025 ### 10/10 Excellent #### Aurora 11 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There’s lots to do as it’s a big resort! Loved that they had performers every single night, and there was always something open for food! ##### Aurora Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Taranvir 26 Jun 2025 Liked: Cleanliness, property conditions & facilities Good property and staff. You can get restaurant reservations through the app. The senote by room 63 is the best one if you want a peaceful environment to reflect. The lis iridos resturant has great steaks, i would recommend. The brazillian steak resturant is also great. The buffet can be hit or miss but generally its not bad. Nidos has good tacos and its open 24/7\. I would recommend red salsa for spice lovers ##### Taranvir Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Karen Paola 18 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities M ##### Karen Paola Stayed 4 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [The St. Regis Kanai Resort, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information) > > [Allegro Playacar - 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