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Princess Family Club Riviera

Photo gallery for Princess Family Club Riviera

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
12 outdoor pools
12 outdoor pools
12 outdoor pools

Overview of Princess Family Club Riviera

Princess Family Club Riviera

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course38 min drive
  • Popular LocationChaak Tun Cenote39 min drive
  • Popular LocationXplor Theme Park39 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)57 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Princess Family Club Riviera is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Xcalacoco and Tres Rios Ecopark. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Take the opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the resort's location for the nightlife.

What's nearby

  • Grand Coral Golf Riviera Maya - 22 min drive
  • Punta Esmeralda Beach - 28 min drive
  • El Camaleon Mayakoba Golf Course - 38 min drive
  • Chaak Tun Cenote - 39 min drive
  • Xplor Theme Park - 39 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • Buffet Family Club — 1 min walk
  • Verde — 1 min walk
  • Coco's Cabanas - 7 min drive
  • Fonda Argentina - 9 min drive
  • La Vagabunda - 9 min drive

About this property

Princess Family Club Riviera

Upscale resort on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 144 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies or patios and iPod docking stations are standard, as are plasma TVs with cable channels.
Princess Family Club Riviera offers 144 forms of accommodation with iPod docking stations and DVD players. Rooms open to balconies or patios. 32-inch Plasma televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include baths or showers with a jetted bath and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 12 restaurants
  • 3 poolside bars, 20 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Water slide

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Conference space (27254 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer (on request)
  • Jetted bathtub

Entertainment

  • 32-inch plasma TV
  • TV channels
  • DVD player
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and cash
Safety features at this property include a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Riviera Carmen
Family Club Grand Riviera Princess
Princess Family Club Riviera Resort
Princess Family Club Riviera All Inclusive
Princess Family Club Riviera Playa del Carmen
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 124 out of 290 reviews
5 - Excellent 43%
Rating 4 - Good. 92 out of 290 reviews
4 - Good 32%
Rating 3 - Okay. 45 out of 290 reviews
3 - Okay 16%
Rating 2 - Poor. 19 out of 290 reviews
2 - Poor 7%
Rating 1 - Terrible. 10 out of 290 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
They should have more food options and have less interest in selling their Vacation package Club. I lost half a day of my vacation on an interview with them that ended up being a sale. Debunking travel agencies I didn't like that.
Stayed 3 nights in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 5 nights in Aug 2021

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

1/5 Terrible

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the worst stays we have been to. Stuff is literally making you feel unnoticed and don’t even care about your needs. Dirty, understaffed, good is almost impossible to eat because it feels like they are preparing it for pigs. I called the property before booking it and asked if they have kids club and if we could leave kids there for multiple hours so we could concentrate on our time as well without kids which they responded as yes of course and I asked to confirm it 3 times which they did. After our arrival we found that we have been lied to and you cannot leave your kids there without you being there with your kids. I have raised my concerns about it and asked if we could get a refund and we would go to a different resort who could accommodate our needs. And in response I got this: yes you can leave but you will not get a refund from us deal with Expedia. And they didn’t even offer anything to make it up to us. So make your decisions wisely with these guys.
Stayed 11 nights in Aug 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best vacation at this resort! The rooms that open right up into the pool were so much fun! And the restaurants served the best food! The shows were also above average! Such a fun place. We will be back.
Stayed 7 nights in Aug 2021