Title: Hotel Mariachi by Kavia 5th Av Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mariachi by Kavia 5th Av Hotel with an outdoor pool, steps from Quinta Avenida ![Outdoor pool](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/6d2074ad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/w5565h3710x6y0-f39c5765.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/b192fcd5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 King Bed | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/f6709aa8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/7ce01811.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Mariachi by Kavia 5th Av, a tropical oasis near Playa del Carmen Main Beach and Mamitas Beach. Relax on the sun-kissed terrace, take a refreshing dip in the outdoor pool or unwind in the serene garden. With free WiFi and tour assistance at your fingertips, this hotel is perfect for those seeking adventure. 7.8 Good ## Popular amenities - Pool - Housekeeping - 24/7 front desk - Free WiFi - Restaurant £41 includes taxes & fees 29 Nov - 30 Nov ## Room options ### Check availability for these dates Tonight [Nov 22 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 23 - Nov 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=66802970&PinnedHotelID=66802970&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/a0422f61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Flat-screen TV 2 bedrooms Private bathroom Satellite channels Living room Wardrobe Daily housekeeping In-room safe - 2540 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds ![Superior Double Room | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/4524f919.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Flat-screen TV Private bathroom Satellite channels Wardrobe Daily housekeeping In-room safe - Sleeps 4 - 2 Double Beds ![Standard Room, 1 King Bed | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/e4a5cba7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 8.0 Very good 1 review ### Highlights Flat-screen TV Private bathroom Satellite channels Wardrobe Daily housekeeping In-room safe - Sleeps 2 - 1 King Bed ![Standard Double Room | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/67000000/66810000/66803000/66802970/deeef8c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 5 reviews ### Highlights Flat-screen TV Private bathroom Satellite channels Wardrobe Daily housekeeping In-room safe - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior detail](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29390000/29381000/29380961/df031de4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,010 reviews £74 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/38000000/37040000/37033500/37033467/470bdd93_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serenity Hotel Boutique by Alsol Downtown Playa del Carmen - Pool - Pet-friendly - Restaurant - Air conditioning 9.0 Wonderful 486 reviews £66 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/23000000/22320000/22316500/22316404/ad4e8001_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa del Árbol Condo Ejidal - Pool - Kitchen - Free WiFi - Air conditioning 8.0 Very good 349 reviews [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Casa-Del-Arbol-Condo.h22316404.Hotel-Information?chkin=2025-12-6&chkout=2025-12-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) Ad ![Sun deck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18960000/18953400/18953301/6d15bfa3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 802 reviews £65 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Grand-Fifty-Suites.h18953301.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 83 reviews £477 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2025-12-14&chkout=2025-12-15&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89280000/89275700/89275698/ba7e6331_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Playa Del Carmen Downtown Playa del Carmen - 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Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,002 reviews £289 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=f5c4b49f-d756-4cab-b74c-637851f5cfce&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Plaza-Mariachi.h66802970.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Plaza-Mariachi.h66802970.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62871%2C-87.07072&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ipa0r29H5ih76Gi26n0153VINms=) Quinta Avenida Nte. Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 miles - Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles - Playa del Carmen Main Beach - 3 min walk - 0.2 miles - Mamitas Beach - 5 min walk - 0.3 miles - Playa del Carmen Maritime Terminal - 16 min walk - 0.9 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪Starbucks - ‬1 min walk - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪La Parrilla Playa - ‬2 min walk - ‪Aldo's - ‬1 min walk ## About this property ### Hotel Mariachi by Kavia 5th Av Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Mariachi by Kavia 5th Av provides a terrace, a garden and a restaurant. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Tour/ticket information, a front desk safe and a 24-hour front desk Room features All guestrooms at Hotel Mariachi by Kavia 5th Av have comforts such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers - 43-inch flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and phones ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Playa Encantada Downtown Playa del Carmen - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 230 reviews £48 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 326 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - 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24/7 front desk 7.8 Good 477 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - A restaurant ### Restaurants on site - Calixta Hotel Roof top ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - No lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 43-inch flat-screen TV with cable channels ### More - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher Property Registration Number 008-007-004912/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Plaza Mariachi Hotel Mariachi by Kavia Mariachi By Kavia 5th Av Hotel Mariachi by Kavia 5th Av Hotel Hotel Mariachi by Kavia 5th Av Playa del Carmen Hotel Mariachi by Kavia 5th Av Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Mariachi by Kavia 5th Av have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hotel Mariachi by Kavia 5th Av? > As of 22 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Mariachi by Kavia 5th Av on 29 Nov 2025 start from £41.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Plaza-Mariachi.h66802970.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Mariachi by Kavia 5th Av pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Mariachi by Kavia 5th Av? > Hotel Mariachi by Kavia 5th Av doesn't offer parking. ### What time is check-in at Hotel Mariachi by Kavia 5th Av? > Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Mariachi by Kavia 5th Av? > Checkout is at noon. ### Where is Hotel Mariachi by Kavia 5th Av located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playacar Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Mariachi by Kavia 5th Av Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.4 Amenities ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 38 8 - Good 33 6 - Okay 15 4 - Poor 8 2 - Terrible 8 ### 8/10 Good #### Claudio 25 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was quiet safe and staff was knowledgeable about the area ##### Claudio Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Lucia 14 Sept 2022 Liked: Staff & service, amenities, property conditions & facilities Best place, best location ##### Lucia Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Patricia 5 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are amazing! Great location! ##### Patricia Stayed 2 nights in Feb 2023 ### 8/10 Good #### Artem 26 Nov 2023 Liked: Cleanliness, staff & service Great for the cost. Basic hotel but good location. Very friendly and helpful staff. ##### Artem Stayed 2 nights in Nov 2023 ### 2/10 Terrible #### Sneh 23 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Conviniently located to 5th Ave Majority of the staff were friendly except for 1 starr member who was rude .They offer a cleaning service everyday however my room was only cleaned once. Got bitten by mosquitoes in the room . for the price per night they could have offered a mini bar and coffee machine . ##### Sneh Stayed 1 night in Sep 2025 ### 10/10 Excellent #### César 12 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable. The staff is very nice and the hotel is in a good place next to the 5th avenue. I highly recommend this place ##### César ### 10/10 Excellent #### Tristan 19 Jan 2024 Liked: Cleanliness, staff & service Great hotel and nice staff but if you are a light sleeper dont stay here. Very loud outside all night ##### Tristan Stayed 14 nights in Jan 2024 ### 8/10 Good #### Ahmad 5 Aug 2022 Liked: Cleanliness, staff & service Location perfect and quite Shower itself need upgrade and bath area need real cleaning ##### Ahmad Stayed 7 nights in Jul 2022 ### 8/10 Good #### Verified traveller 11 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities Nice staff, good location, and pretty clean. My only complaint was that I didn’t have hot water in my room (sink or shower). ##### Verified traveller Stayed 1 night in Jul 2021 ### 4/10 Poor #### Alex 7 Feb 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Had mould in my room, sheets had stains, bathrooms not clean and felt sticky. Pool was full of leaves and broken chairs. Staff were super nice and helpful and the location is great. ##### Alex Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Gaga 1 Oct 2024 Liked: Amenities giid ##### Gaga Stayed 1 night in Sep 2024 ### 6/10 Okay #### Naishan 12 Feb 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Sheets and table had stains and bathroom was not clean. Loud music won't stop until 3am then you might hear your neighbours after that. Location is good in walking distance to everything. ##### Naishan Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Ivy 18 Nov 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Very noisy, can hear your neighbors conversation. Loud music doesn’t stop until 3am. Liked the balcony in our room and it is walking distance to everything. ##### Ivy Stayed 4 nights in Nov 2023 ### 2/10 Terrible #### ISELA 12 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Old, dirty. Limites staff. There is not 24hrs front desk ##### ISELA Stayed 1 night in Jul 2024 ### 6/10 Okay #### Rosario 23 Mar 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Property was not as expected for $117 a night. Dirty and dingy.. noisy midnight cleaning at times was unexpectedly loud cracking something. Very small pool not cleaned at times. ##### Rosario Stayed 6 nights in Mar 2024 ### 6/10 Okay #### Victor 21 Feb 2023 Disliked: Staff & service, amenities, property conditions & facilities The room was not as pictured online. No microwave, no chairs, and the beds were not quite full size. Our room was right above 5th Ave and had no curtains! The HUGE, extremely bright neon lights from the mall across the street blared at us all night long! It's also very noisy, both in the hotel itself and from the street below. ##### Victor Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Jannary 18 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities When arrived there were no towels in the bathroom, the shower was falling apart, water would be warm first couple minutes and then cold, the mattresses were extremely dirty along with the sheets, the curtains were dirty. The area was loud and the pool was full of leaves. When the maid would clean up the sheets were not changed. ##### Jannary Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Mayra 14 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Las habitaciones son espaciosas te dejan suficientes amenidades se limpieza personal y está súper accesible, muy cerca d ella zona de Mateos y muy segura a todas horas ##### Mayra Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Luis Carlos 16 Aug 2025 Liked: Amenities Buena ##### Luis Carlos Stayed 5 nights in Jul 2025 ### 8/10 Good #### Yameli 16 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hay lugares cerca comida tiendas ##### Yameli Stayed 1 night in Aug 2025 ### 8/10 Good #### Ricardo Fabian 10 Aug 2025 Liked: Cleanliness, staff & service, amenities Camas cómodas, personal amable, buena ubicación. El gran problema es que hay un bar/karaoke que no te permite dormir si te toca en las habitaciones que dan hacia la quinta avenida ##### Ricardo Fabian Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Abraham 8 Aug 2025 No me hospede x el lugar sin estacionamiento y riesgoso ##### Abraham Stayed 1 night in Aug 2025 ### 4/10 Poor #### CHRISTOPHER 24 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Low Cost pero ni se esfuerzan En 6 días de estancia solo nos limpiaron la habitación una vez, solo uno de los 6 días dejamos el anuncio de no limpiar pero los demás días no lo pusimos y tampoco fueron, extraviamos la llave de la caja fuerte y nos querían cobrar 100 dólares pero más bien parecía una Extrosion porque los querían en efectivo, nos decían en efectivo les rebajamos a 1200 pesos al final nos cobraron como 50 dólares con tarjeta. Se que es un hotel Low cost pero no se esfuerzan ni tantito de los 6 días la alberca estuvo 3 muy sucia “en mantenimiento” ![](https://a.travel-assets.com/ugc/hotel-reviews/a9654704-7164-4b24-a476-aa338c7775dc-1750789243920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CHRISTOPHER Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### ALEJANDRA ANALY 22 Feb 2025 Liked: Staff & service, property conditions & facilities, room comfort Todo estuvo bien excepto q no hicieron mi habitación, cuando llegamos de nuestro tour de Cozumel estaba sin asear y nos comentaron q debimos avisar q saldríamos y cuando salimos en la recepción estaban atendiendo a otro huésped y solo nos despedimos, no dejamos el letrero de "no molestar " por tanto sentí q debieron limpiarla. De todo lo demás excelente ubicación. ##### ALEJANDRA ANALY Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Tere Valentina 20 Jan 2025 Disliked: Cleanliness, amenities, property conditions & facilities En general malo ##### Tere Valentina Stayed 1 night in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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