Title: Hotel Morgana by Iter Sensibus Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=19679670&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Morgana by Iter Sensibus Stylish relaxation awaits near Playa del Carmen's Main Beach, where an outdoor pool oasis and helpful multilingual staff create the perfect getaway atmosphere ## Photo gallery for Hotel Morgana by Iter Sensibus ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers - Hotel Morgana by Iter Sensibus (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/c877308d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hotel Morgana by Iter Sensibus (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/986d0cae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Morgana by Iter Sensibus (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/0e109fcd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hotel Morgana by Iter Sensibus (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/4e9f1b8d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Hotel Morgana by Iter Sensibus (Playa del Carmen)](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/f413065b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Morgana by Iter Sensibus provides a peaceful retreat just steps from Mamitas Beach. Travelers can cool off in the outdoor pool, lounge in the sun, unwind on the terrace, or catch up on work at the business center. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning - Business services - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=19679670&PinnedHotelID=19679670&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Room, No Windows ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/f0bcfb71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, No Windows 10.0 Exceptional 1 review - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room, Balcony, City View ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/9113c088.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Balcony, City View 10.0 Exceptional 1 review - City view - Sleeps 2 - 1 King Bed ### View all photos for Premium Room, Bathtub, Courtyard View ![Premium Room, Bathtub, Courtyard View | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/97b8e224.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Bathtub, Courtyard View - Sleeps 2 - 1 King Bed ### View all photos for Junior Room, Courtyard Area ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/20000000/19680000/19679700/19679670/984cf480.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, Courtyard Area - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Air-conditioning 9.0 Wonderful 71 reviews £104 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-4-21&chkout=2026-4-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=2dde9d29-4dcc-45b8-ad0e-1d1e58fd8acd&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/69000000/68900000/68897700/68897680/5c1b3843.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Morgana-By-Iter-Sensibus.h19679670.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Morgana-By-Iter-Sensibus.h19679670.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Morgana by Iter Sensibus is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with ecotours, skydiving and ziplining nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63687%2C-87.06637&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_mMTeKU6UVyl57QH0hgVNVaGJwc=) 10th Ave & 38th St, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 6 min walk \- 0.4 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 8 min walk \- 0.5 miles - ![Quinta Alegría Shopping Mall](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 10 min walk \- 0.6 miles - Central Square 18 min walk \- 1.0 mile ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 45 min drive ### Restaurants - Mariskinky 2 min walk - Las Hijas de la Tostada 3 min walk - Ah Cacao Chocolate Café 3 min walk - Colectivo Mexicano Cervecero 2 min walk - De Local 2 min walk ## About this property ### Hotel Morgana by Iter Sensibus Hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, Hotel Morgana by Iter Sensibus provides a terrace, a business centre and more. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Multilingual staff, smoke-free property and a front desk safe - A TV in reception, luggage storage and a lift - 1 meeting room, a reception hall and concierge services Room features All guest rooms are individually furnished, and include comforts, such as premium bedding and heated floors, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. More amenities include: - Select Comfort beds, down duvets and free cots/infant beds - Bathrooms with rainfall showers and designer toiletries - 42-inch flat-screen TVs with satellite channels - Wardrobes/cupboards, heated floors and LED light bulbs ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,901 reviews £35 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,279 reviews £46 includes taxes & fees 27 Apr - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Outdoor pool - TV in common areas ### Family friendly - In-room cot - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business centre - Conference centre (431 square foot of space) - Meeting room ### Outdoors - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Well-lit path to entrance ### More - 1 building - 6 floors - Built in 2017 - Communal living room - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Premium bedding - Select Comfort mattress ### Bathroom - Designer toiletries - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels ### Food and drink - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Free local calls - Heated floor - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - LED lighting - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 25 per pet, per stay Welcoming dogs only 1 total pets Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 3.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 3 per accommodation, per night The resort fee includes: - In-room bottled water - In-room coffee - In-room safe We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 25 per pet, per stay - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: USD 3.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Morgana Playa del Carmen Morgana Playa del Carmen Hotel Morgana Morgana Hotel Boutique Morgana By Iter Sensibus Hotel Morgana by Iter Sensibus Hotel Hotel Morgana by Iter Sensibus Playa del Carmen Hotel Morgana by Iter Sensibus Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Morgana by Iter Sensibus have a pool? ### Is Hotel Morgana by Iter Sensibus pet-friendly? ### How much is parking at Hotel Morgana by Iter Sensibus? ### What time is check-in at Hotel Morgana by Iter Sensibus? ### What time is check-out at Hotel Morgana by Iter Sensibus? ### Where is Hotel Morgana by Iter Sensibus located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Morgana by Iter Sensibus Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 44 8 - Good 19 6 - Okay 6 4 - Poor 5 2 - Terrible 2 ## Reviews Verified ### 8/10 Good #### Ashton 18 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Modern, clean and eco friendly. We weren’t prepared for a television with no channels. Parking is a problem, apparently they have an arrangement but it was not clearly explained. Our view was the side of a building 15 feet away. Well located, walk to public beach. ##### Ashton Stayed 2 nights in Jul 2022 Verified ### 8/10 Good #### Arturo 29 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities En general fue una buena experiencia, el lugar es seguro, limpio y tiene lo necesario para una estancia comfortable ##### Arturo Stayed 2 nights in Jul 2022 Verified ### 4/10 Poor #### Selene 28 Jul 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### Falta de limpieza, no pude dormir Les falta demasiada organización, al llegar al hotel me cobraron otra cuota de "Limpieza" deberían especificar que tienes que pagar más de lo que pagaste ya por esa "cuota", me hospede 9 dias y 8 noches de los cuales sólo un día me cambiaron toallas tenía que ir a recepción por ellas, además las cosas como shampoo, jabón, etc de baño jamás me las volvieron a rellenar más que el día qué llegué fué la única vez que me dieron kit... durante los últimos 3 días de mi estancia salieron con que iban a remodelar el hotel, jamás me dijeron de eso ni cuando reservé, ni cuando llegué hasta el mero día que me despertó el ruido y por 3 días estuve despertando muy temprano por que estaban con maquinaría taladros etc... y ése mismo día me salen con qué si ya me habían comentado... lo único bueno era el jacuzzi entre comillas deben de especificar que el patio se ve hacía arriba también y que no es un jacuzzi privado... el ruido del cuarto de al lado se escuchaba todo... el personal si era atento pero de nada sirve si hay muchos detalles, no lo recomiendo para nada... ##### Selene Stayed 8 nights in Jul 2022 Verified ### 10/10 Excellent #### HECTOR 8 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente experiencia en este hotel ##### HECTOR Stayed 1 night in Jul 2022 Verified ### 4/10 Poor #### Erika 31 May 2022 Disliked: Amenities I booked this hotel based off the reviews and it was misleading. The hotel isn't bad but it's definitely not nice. There's a rustic vibe and I didn't like it. The hallways smelled like dirty mop water the whole time, You'll only get 2 towels, I paid for a resort fee and sanitation fee and my room wasn't cleaned once in the 3 days I stayed there. It's in a good location so if you're going to Mexico for 1-3 days it's "ok" but I wouldn't recommend longer. ##### Erika Stayed 3 nights in May 2022 Verified ### 10/10 Excellent #### Juan Jose 30 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente hotel y concepto, las habitaciones son muy comodas, de gran tamaño y muy cordiales. La piscina es un tanto pequeña y no tan comoda pero da para relajarse un rato. Quizas no tanto un hotel para viaje con niños menores ya que no tiene amenidades con ese enfoque, pero el servicio y las instalaciones son excelentes ##### Juan Jose Stayed 1 night in May 2022 Verified ### 10/10 Excellent #### Hector 6 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful Property with excellent Service, In a Very nice area with the best food options ##### Hector Stayed 4 nights in May 2022 Verified ### 10/10 Excellent #### Dr Kimbra 23 Mar 2022 Liked: Cleanliness, staff & service, amenities Perfect place for me and so many things to do within walking distance! I loved it! ##### Dr Kimbra Stayed 1 night in Mar 2022 Verified ### 8/10 Good #### Imee 14 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the amenities and the hotel design.. but construction noise is annoying and the flickering lights that pierce through my balcony windows of my room. ##### Imee Stayed 2 nights in Mar 2022 Verified ### 8/10 Good #### VICKY 8 Mar 2022 Liked: Staff & service, amenities J'ai beaucoup apprécié le café du matin ainsi que les viennoiseries qui sont incluses. Les moins bons côtés: 1) les recouvrements de planchers devrait être changé car ils sont vieux, brisés et taché. 2) La douche pluie qui selon moi n'est pas très pratique car il n'y a aucune pression d'eau. ##### VICKY Stayed 14 nights in Feb 2022 Verified ### 8/10 Good #### Tina 27 Feb 2022 Liked: Cleanliness, staff & service, room comfort #### Great boutique hotel Stayed 4 nites, I had the Maria Felix room with balcony. Room was spacious, charming and cozy. Quiet yet only a block from 5th and short walk to the beach. Friendly and professional staff, Caessa was amazing!!!! He helped fix a few minor issues with the tv volume and shower. ![](https://a.travel-assets.com/ugc/hotel-reviews/1E9D6E64E70B6D18C78B6A5D614DFCAE8B9CCCA81645982895906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8C014573C5319D19A7B55047FB6B00B158FAFA6F1645982888342.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tina Stayed 3 nights in Feb 2022 Verified ### 4/10 Poor #### yasmine 25 Feb 2022 Disliked: Staff & service, property conditions & facilities Unfortunately, there is no service whatsoever, clearly no communication between the staff. The phone, the tv and the fridge didn't work in our room. I made the request Three times with three different employees. NO ONE fixed anything. No one came to help. I Was told The fridge is not supposed to keep things cold. For the phone and tv, I was told there is no technician today will ask tomorrow. No, follow up nothing was fixed. Every time I needed something, I had to go downstairs. This is not a hotel. It's like a condo with no services. It wasn’t very clean. You could see the dirt on the floor beside the bed. Overall, this staff is friendly but not helpful, do yourself a favour a book at the serenity boutique hotel right next to it, we moved there, and that’s a beautiful, clean hotel with services!!!! ##### yasmine Stayed 4 nights in Feb 2022 Verified ### 8/10 Good #### Lleyana 23 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a fine place to stay. I would be fine if I had to stay there again. I would be fine if I never did. Pros: great fast wifi! No issues with conference call meetings or streaming Netflix. Hot shower. Hotel has a generator in care of power outage. No breakfast but fresh croissants from the bakery across the street every morning. Cons: the toilet had a smell, though I think it may be a common smell near the beaches here. Tv has no cable/channels so useless. Other stuff in general- Pool is small but also common here. Felt safe. A couple blocks from several cute restaurants ##### Lleyana Stayed 8 nights in Feb 2022 Verified ### 8/10 Good #### Juan Pablo 17 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente la atención y la decoración. Además de ser bastante céntrico. Podrían mejorar el mantenimiento; Uno de los baños olía a desagüe y el otro tenia tapada la cañería de evacuación de agua en ducha (se inundaba). ##### Juan Pablo Stayed 4 nights in Jan 2022 Verified ### 10/10 Excellent #### Expedia Relocation 13 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel Excelente hotel, limpio y cómodo y muy céntrico ![](https://a.travel-assets.com/ugc/hotel-reviews/AFBFA699844CBF875A85AA91F3A7E5C9142CF4AC1642090105532.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Expedia Relocation Stayed 1 night in Jan 2022 Verified ### 10/10 Excellent #### Marta 6 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! Clean! Awesome staff! Maroo,Cesar,Roberto, all of them! Staff are focus in Customer support! Congratulations! ##### Marta Stayed 2 nights in Jan 2022 Verified ### 8/10 Good #### Adrienne 5 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very affordable hotel in a great location We were visiting Hotel Morgana over the New Years Eve holiday and it was an incredibly expensive time to be in the Mayan Riviera. This hotel was just a 5 minute walk to the beach (down my favorite street in Playa) and I felt safe walking in it's neighborhood (as a young woman). The room was very nice and clean. The only thing that happened that I would say is unacceptable is that one afternoon I went to brush my teeth and the water was trickling. When I called down to the front desk, they said that they ran out of water and it would be working again in a few hours. It was fine- we went to the beach and it was working again when we came back. But this should not happen in a hotel- they should be planning ahead. Otherwise, we had a great stay and the location was awesome. ##### Adrienne Stayed 5 nights in Dec 2021 Verified ### 8/10 Good #### Neha 4 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boutique stay just outside centro The hotel is newly renovated with all the amenities you could want. The rooftop bar and pool are a beautiful place to relax and catch the sunrise. The location is a 15 minute walk into Centro via 5th Avenue but the beach is very close by! ##### Neha Stayed 1 night in Dec 2021 Verified ### 10/10 Excellent #### Daniel 28 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing! ##### Daniel Stayed 1 night in Dec 2021 Verified ### 4/10 Poor #### Verified traveller 20 Dec 2021 Disliked: Cleanliness, staff & service #### Stinky Sewer Gas Smell Through the Whole Room Had initially 4 days reserved but due to the sketchy neighborhood decided to pay cash for 2 to see if we liked the place. The main problem is the sewer smell in the room. It’s horrendous! When told them about the smell I invited the manager to please come to the room and smell for himself. He wouldn’t and CHARGED ME FOR THE DAY I DIDNT STAY!! He then attempted to charge even 1 more additional day until I had to call hotel.com customer support. This place should be taken off the hotels.com site. ##### Verified traveller Stayed 4 nights in Dec 2021 Verified ### 10/10 Excellent #### Elodie 28 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Très belle établissement avec des chambres décorées avec goût. Très proche de la Quinta Avenida et de la plage. Le personnel est très à l’écoute et sympathique. Seul petit bémol : des équipements notifiés sur le site qui n’y sont pas comme le sèche-cheveux. Une salle à l’étage pour prendre un café surplombant la piscine, très agréable. L’établissement ne propose pas de petit déjeuner mais chaque matin est offert un « coffea break » avec café, thé et viennoiseries. ##### Elodie Stayed 8 nights in Nov 2021 Verified ### 8/10 Good #### Thomas 23 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good but not Fabulous. We were a bit disappointed that the television was not connected to cable or even to an antenna, so we had to stream movies from our phone and cast them to the television. Having said that, the wi-fi signal was strong and generally reliable for streaming. The hotel is convenient to restaurants on 5th Avenue and on 38th Street, but not so close to be noisy. We made daily trips to OXXO across the street for snacks and beer. In the middle of one night, the man in the adjoing room streamed a business meeting to China. We heard every word. The door between the rooms let all the sound through. The bed and pillows were very comfortable. ##### Thomas Stayed 5 nights in Nov 2021 Verified ### 10/10 Excellent #### Oscar 15 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities conveniently located, walking distance from restaurants, bars and other activities. ##### Oscar Stayed 1 night in Nov 2021 Verified ### 10/10 Excellent #### Verified traveller 18 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Una habitación acogedora y elegante con una decoración que te hace sentir en casa. Muy cerca de la 5ta avenida también. El personal súper amable y servicial. ##### Verified traveller Stayed 2 nights in Aug 2021 Verified ### 6/10 Okay #### Bruno 15 Aug 2021 Liked: Staff & service, property conditions & facilities #### Could be better option Was not the best as the room was noisy, the jacuzzi, main reason to book this room, was green of dirty so we preferred not to use it. The replacement of amenities was not frequent like the water in the room. ##### Bruno Stayed 3 nights in Aug 2021 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - 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