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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Hotel with free breakfast, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Front of property
Lobby
Exterior
Breakfast and lunch served, international cuisine
Family Room | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Suite

Superior Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Superior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Rainfall showerhead
Private bathroom
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Economy Studio

Economy Studio | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Economy Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

Standard Room

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 6
  • 2 Queen Beds OR 2 Single Beds

View all photos for Family Suite

Family Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Family Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Rainfall showerhead
Private bathroom
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

2 bedrooms, in-room safe, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Junior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Rainfall showerhead
Private bathroom
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 2 bedrooms, in-room safe, iron/ironing board, free WiFi

Family Room

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Studio

2 bedrooms, in-room safe, iron/ironing board, free WiFi

Standard Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles
  • Playacar Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬3 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪Burro Playero - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Maya Turquesa - Playa del Carmen provides free self-service breakfast, a free daily manager's reception and a terrace. The on-site international cuisine restaurant, Epazzote, offers breakfast, lunch and light fare. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with car hire on-site and a snack bar/deli.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Smoke-free property, tour/ticket information and a nature reserve
  • A 24-hour front desk, multilingual staff and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Maya Turquesa - Playa del Carmen include thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:30 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM to 10 PM.

Is Hotel Maya Turquesa - Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Maya Turquesa - Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Maya Turquesa - Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 85 out of 315 reviews
Rating 8 - Good. 83 out of 315 reviews
Rating 6 - Okay. 55 out of 315 reviews
Rating 4 - Poor. 35 out of 315 reviews
Rating 2 - Terrible. 57 out of 315 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

4/10 Poor

Phillip

Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024

8/10 Good

Santiago Alejandro Gomez

Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024

8/10 Good

robert c

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

6/10 Okay

Danielle N

Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel not as clean but the location is great!
Stayed 6 nights in Feb 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

8/10 Good

Ma. Del Carmen

Liked: Cleanliness, amenities
Disliked: Staff & service
!
Stayed 2 nights in Dec 2024

6/10 Okay

Jesús Pérez

Disliked: Cleanliness
It was a lack of service cleaning
Stayed 4 nights in Feb 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Suited my purpose and needs...
Stayed 9 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It’s in the middle of Playa Del Carmen.

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. My stay was peaceful and would come here again.
Stayed 10 nights in Jul 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Stayed 2 nights in Dec 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Close to the 5 ave and the beach

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service and nothing bad.
Stayed 3 nights in Sep 2023

4/10 Poor

Jorge

Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

2/10 Terrible

Evellyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Aug 2023

4/10 Poor

Jose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty bathroom, holes in the ceiling
Stayed 1 night in Jul 2024

6/10 Okay

Venu

Liked: Staff & service
Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Stayed 4 nights in Jun 2024