Title: Hotel Maya Turquesa - Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=3575261&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Maya Turquesa - Playa del Carmen International breakfast fuels beach days at this Playa del Carmen hotel where staff assists with local tours and speaks multiple languages for easy exploration ## Photo gallery for Hotel Maya Turquesa - Playa del Carmen ![Outdoor pool - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/6f86acb1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast and lunch served, international cuisine - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/a9c64b36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/96987778.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/8ad6852d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/5361d5cf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Maya Turquesa, near Playa del Carmen Main Beach, offers breakfast and a daily manager's reception. Guests relax on the terrace or by the outdoor pool, connect to high-speed WiFi, or visit the nearby nature reserve. Visitors consistently praise the helpful, attentive staff. ## Reviews 6.6 ## Popular amenities - Pool - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning - Housekeeping £33 includes taxes & fees 27 Apr - 28 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 9 of 9 rooms ### View all photos for Standard Room ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/3252714a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Suite ![Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/99d166c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite - 2 bedrooms - Sleeps 6 - 2 Double Beds and 1 Queen Bed ### View all photos for Standard Studio ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/3252714a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Economy Studio ![Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/02eeae55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Studio - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/9dc9dbd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - 2 bedrooms - Sleeps 4 - 2 Double Beds ### View all photos for Family Room ![Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/96987778.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - 1 bedroom - Sleeps 6 - 3 Double Beds ### View all photos for Standard Quadruple Room ![Bathroom sink](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/566d2161.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Family Suite ![Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/a02df99a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite - 2 bedrooms - Sleeps 6 - 3 Double Beds ### Standard Room - Sleeps 6 - 2 Queen Beds OR 2 Single Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/22000000/21460000/21452700/21452690/31f11ae0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### IT Boutique Hotel & Restaurant Zazil-ha - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Maya-Turquesa-50-Metros-5TH-AV.h3575261.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Maya-Turquesa-50-Metros-5TH-AV.h3575261.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Maya Turquesa - Playa del Carmen is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62655%2C-87.07404&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3q1vfURR7ELXKY8vcDALl4QAVEE=) Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710 ### What's nearby - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 5 min walk \- 0.3 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.5 miles - Central Square 2 min walk \- 0.1 miles - Playa del Carmen Maritime Terminal 13 min walk \- 0.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 50 min drive ### Restaurants - Don Mario Steak and Pasta House 1 min walk - Renzo's Pizza 1 min walk - Mr. Kiwi 1 min walk - Burro Playero 1 min walk - Babe’s Noddle & Bar New Location 3 min walk ## About this property ### Hotel Maya Turquesa - Playa del Carmen Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Maya Turquesa - Playa del Carmen provides free self-service breakfast, a free daily manager's reception and a terrace. The on-site international cuisine restaurant, Epazzote, offers breakfast, lunch and light fare. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with car hire on-site and a snack bar/deli. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Smoke-free property, a nature reserve and a 24-hour front desk - Luggage storage, multilingual staff and tour/ticket information - Guest reviews speak highly of the helpful staff Room features All guest rooms at Hotel Maya Turquesa - Playa del Carmen include thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with rainfall showers - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/7e8ceee7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 10:00 AM to 10 PM No pets and no service animals are allowed at this property ### Property is also known as Hotel Maya Turquesa Hotel Maya Turquesa Playa del Carmen Maya Turquesa Maya Turquesa Playa del Carmen Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico Maya Turquesa Playa l Carmen Hotel Maya Turquesa Maya Turquesa Carmen Carmen Hotel Maya Turquesa Playa del Carmen Hotel Maya Turquesa 50 Metros 5TH AV Hotel Maya Turquesa - Playa del Carmen Hotel Hotel Maya Turquesa - Playa del Carmen Playa del Carmen Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Maya Turquesa - Playa del Carmen have a pool? ### How much does it cost to stay at Hotel Maya Turquesa - Playa del Carmen? ### Is Hotel Maya Turquesa - Playa del Carmen pet-friendly? ### What time is check-in at Hotel Maya Turquesa - Playa del Carmen? ### What time is check-out at Hotel Maya Turquesa - Playa del Carmen? ### Where is Hotel Maya Turquesa - Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Maya Turquesa - Playa del Carmen Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.8 Cleanliness ### 6.8 Location ### 7.4 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 88 8 - Good 88 6 - Okay 62 4 - Poor 36 2 - Terrible 67 ## Reviews Verified ### 6/10 Okay #### Misael 6 Feb 2026 Liked: Cleanliness The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient. ##### Misael Stayed 6 nights in Jan 2026 Verified ### 6/10 Okay #### Danielle N 19 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Older hotel not as clean but the location is great! ##### Danielle N Stayed 6 nights in Feb 2024 Verified ### 10/10 Excellent #### Mario 9 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great ##### Mario Stayed 3 nights in Aug 2024 Verified ### 10/10 Excellent #### Mario 30 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is awesome ##### Mario Stayed 2 nights in Aug 2024 Verified ### 8/10 Good #### Danita Marie 17 Mar 2025 Liked: Cleanliness, staff & service, amenities The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again. ##### Danita Marie Stayed 14 nights in Feb 2025 Verified ### 10/10 Excellent #### Mario 18 May 2024 Liked: Cleanliness, amenities, property conditions & facilities Nice pool ##### Mario Stayed 9 nights in May 2024 Verified ### 8/10 Good #### Santiago Alejandro Gomez 23 Jan 2025 Liked: Staff & service This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel. ##### Santiago Alejandro Gomez Stayed 5 nights in Jan 2025 Verified ### 6/10 Okay #### Christine 6 Mar 2025 Liked: Staff & service Disliked: Property conditions & facilities The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken. ##### Christine Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### Francisco 29 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best service and nothing bad. ##### Francisco Stayed 3 nights in Sep 2023 Verified ### 8/10 Good #### JAYDA 21 Jan 2024 Liked: Staff & service The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town. ##### JAYDA Stayed 8 nights in Jan 2024 Verified ### 4/10 Poor #### Celia 1 Jan 2025 Disliked: Amenities, property conditions & facilities Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the ##### Celia Stayed 7 nights in Dec 2024 Verified ### 2/10 Terrible #### Rita 21 Jan 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Yes ##### Rita Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Andrey R 22 Dec 2025 Liked: Cleanliness No English language speaking staff , ##### Andrey R Stayed 14 nights in Dec 2025 Verified ### 6/10 Okay #### Anacelia 29 Dec 2025 Disliked: Cleanliness, amenities Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet. ##### Anacelia Stayed 4 nights in Dec 2025 Verified ### 2/10 Terrible #### Sylvie 10 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have ##### Sylvie Stayed 14 nights in Jan 2026 Verified ### 2/10 Terrible #### Andrew 5 Jan 2026 Disliked: Amenities, property conditions & facilities The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels. ##### Andrew Stayed 5 nights in Dec 2025 Verified ### 2/10 Terrible #### Lorenzo 19 Nov 2025 Poor ##### Lorenzo Stayed 3 nights in Oct 2025 Verified ### 2/10 Terrible #### Sochilt 28 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing. ##### Sochilt Stayed 2 nights in Dec 2025 Verified ### 8/10 Good #### Mauricio 15 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Worth the price we paid to stay there ##### Mauricio Stayed 5 nights in Jan 2025 Verified ### 2/10 Terrible #### Sara Jean 28 Dec 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around. ##### Sara Jean Stayed 5 nights in Dec 2025 Verified ### 8/10 Good #### Libusa 18 Apr 2025 Liked: Cleanliness, staff & service, amenities Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi. ##### Libusa Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Alvin 28 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great Hotel! Suited my purpose and needs... ##### Alvin Stayed 9 nights in Dec 2023 Verified ### 8/10 Good #### robert c 1 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities They offered free breakfast; but only toast and coffee ##### robert c Stayed 8 nights in Oct 2024 Verified ### 8/10 Good #### Michael 18 Dec 2023 Liked: Cleanliness, property conditions & facilities It’s in the middle of Playa Del Carmen. ##### Michael Verified ### 8/10 Good #### Edgar 2 Nov 2022 Liked: Cleanliness, staff & service Close to the 5 ave and the beach ##### Edgar ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - 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